# How to cancel Salesforce Sales Cloud

Cancel an annual Salesforce Sales Cloud contract from the Your Account app: choose Go to Contracts, open the contract, select Manage Renewal, then Don't Renew; monthly Starter uses Log Case under Renewals. It takes about 5 minutes, and annual self-service cancellation opens only in the 90-day renewal window. Paid fees are non-refundable and payment obligations are non-cancelable under the Master Subscription Agreement.

Salesforce CRM subscriptions for sales teams, from Starter Suite through Agentforce 1 Sales.

- Category: Productivity
- Entry plan: Starter Suite at $25 / user / month
- Billed via: web, invoice
- Difficulty: Medium (5.0 / 10 on the Cancellation Difficulty Index), takes about 5 minutes
- Direct cancellation page: https://help.salesforce.com/s/articleView?id=sf.users_your_account_manage_renewals.htm&language=en_US&type=5
- Manually verified on 10 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/salesforce

## Cancel in a web browser

1. **Launch Your Account** Use an account with Manage Billing or Manage Subscriptions permission and launch the Your Account app.
2. **Open the contract** Choose Go to Contracts and open the contract. Annual cancellation becomes available in the 90-day renewal window.
3. **Manage the renewal** For an annual subscription, select Manage Renewal, then Don't Renew and confirm that you are authorized.
4. **Handle monthly Starter** For a monthly Starter subscription, use Log Case on the contract page and select Renewals to turn off automatic renewal.

## Cancel a team plan

1. **Contact the Renewal Manager** If self-service is unavailable, use the contract page to contact the assigned Renewal Manager. Contract-specific deadlines can apply.

## Refunds, pausing, downgrades and your data

- **Refunds:** Salesforce's Master Subscription Agreement states that payment obligations are non-cancelable and paid fees are non-refundable except where the agreement specifically says otherwise.
- **Pausing:** No subscription pause is documented in Salesforce's official renewal management flow.
- **Downgrading:** Products, quantities and contract terms can be changed during the renewal window through the Renewal Manager. Purchased quantities generally cannot be decreased during the current term.
- **Account data:** After expiry or termination, Salesforce locks access. Salesforce documents a 120-day locked grace period for active paid organizations before the organization is marked deleted. Export data before the contract ends.

## At a glance

- Annual action window: Final 90 days
- Refund: Generally no
- Locked retention: 120 days
- Free conversion: No

## FAQ

**When can I cancel an annual Salesforce contract?**

The self-service renewal window opens 90 days before the contract end date.

**Can I cancel a monthly Starter plan?**

Yes. Use Log Case on the contract page and select Renewals.

**Can I get a refund?**

Salesforce's MSA says paid fees are generally non-refundable and obligations are non-cancelable.

**How long is organization data retained?**

Salesforce documents a 120-day locked grace period for paid organizations before deletion.

## Official sources

- [Manage Salesforce renewals](https://help.salesforce.com/s/articleView?id=sf.users_your_account_manage_renewals.htm&language=en_US&type=5) (checked 2026-08-10)
- [Salesforce renewal FAQ](https://help.salesforce.com/s/articleView?id=005167138&language=en_US&type=1) (checked 2026-08-10)
- [Salesforce Sales pricing](https://www.salesforce.com/sales/pricing/) (checked 2026-08-10)
- [Salesforce Master Subscription Agreement](https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/Salesforce_MSA.pdf) (checked 2026-08-10)
- [Salesforce organization retention](https://help.salesforce.com/s/articleView?id=000176370&language=en_US&type=1) (checked 2026-08-10)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/salesforce.json