{
  "slug": "salesforce",
  "name": "Salesforce Sales Cloud",
  "domain": "salesforce.com",
  "category": "productivity",
  "categoryName": "Productivity",
  "description": "Salesforce CRM subscriptions for sales teams, from Starter Suite through Agentforce 1 Sales.",
  "directAnswer": "Cancel an annual Salesforce Sales Cloud contract from the Your Account app: choose Go to Contracts, open the contract, select Manage Renewal, then Don't Renew; monthly Starter uses Log Case under Renewals. It takes about 5 minutes, and annual self-service cancellation opens only in the 90-day renewal window. Paid fees are non-refundable and payment obligations are non-cancelable under the Master Subscription Agreement.",
  "price": "$25 / user / month",
  "priceMonthlyUsd": 25,
  "planName": "Starter Suite",
  "subscriptionPlans": [
    {
      "id": "starter-suite",
      "name": "Starter Suite",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 25
        }
      ],
      "priceNote": "$25 per user per month, billed monthly or annually",
      "sourceUrl": "https://www.salesforce.com/sales/pricing/"
    },
    {
      "id": "pro-suite",
      "name": "Pro Suite",
      "billingOptions": [],
      "priceNote": "$100 per user per month billed annually; full annual charge depends on seat count",
      "sourceUrl": "https://www.salesforce.com/sales/pricing/"
    },
    {
      "id": "enterprise",
      "name": "Enterprise",
      "billingOptions": [],
      "priceNote": "$175 per user per month billed annually; full annual charge depends on seat count",
      "sourceUrl": "https://www.salesforce.com/sales/pricing/"
    },
    {
      "id": "unlimited",
      "name": "Unlimited",
      "billingOptions": [],
      "priceNote": "$350 per user per month billed annually; full annual charge depends on seat count",
      "sourceUrl": "https://www.salesforce.com/sales/pricing/"
    },
    {
      "id": "agentforce-1-sales",
      "name": "Agentforce 1 Sales",
      "billingOptions": [],
      "priceNote": "$550 per user per month billed annually; full annual charge depends on seat count",
      "sourceUrl": "https://www.salesforce.com/sales/pricing/"
    }
  ],
  "difficulty": "Medium",
  "difficultyScore": 5,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://help.salesforce.com/s/articleView?id=sf.users_your_account_manage_renewals.htm&language=en_US&type=5",
  "cancellationTime": "~5 minutes",
  "cancellationTimeSeconds": 300,
  "steps": {
    "web": [
      {
        "title": "Launch Your Account",
        "body": "Use an account with Manage Billing or Manage Subscriptions permission and launch the Your Account app."
      },
      {
        "title": "Open the contract",
        "body": "Choose Go to Contracts and open the contract. Annual cancellation becomes available in the 90-day renewal window."
      },
      {
        "title": "Manage the renewal",
        "body": "For an annual subscription, select Manage Renewal, then Don't Renew and confirm that you are authorized."
      },
      {
        "title": "Handle monthly Starter",
        "body": "For a monthly Starter subscription, use Log Case on the contract page and select Renewals to turn off automatic renewal."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Contact the Renewal Manager",
        "body": "If self-service is unavailable, use the contract page to contact the assigned Renewal Manager. Contract-specific deadlines can apply."
      }
    ]
  },
  "platformNotes": {},
  "refundInfo": "Salesforce's Master Subscription Agreement states that payment obligations are non-cancelable and paid fees are non-refundable except where the agreement specifically says otherwise.",
  "pauseInfo": "No subscription pause is documented in Salesforce's official renewal management flow.",
  "downgradeInfo": "Products, quantities and contract terms can be changed during the renewal window through the Renewal Manager. Purchased quantities generally cannot be decreased during the current term.",
  "dataRetentionInfo": "After expiry or termination, Salesforce locks access. Salesforce documents a 120-day locked grace period for active paid organizations before the organization is marked deleted. Export data before the contract ends.",
  "factRows": [
    {
      "k": "Annual action window",
      "v": "Final 90 days"
    },
    {
      "k": "Refund",
      "v": "Generally no"
    },
    {
      "k": "Locked retention",
      "v": "120 days"
    },
    {
      "k": "Free conversion",
      "v": "No"
    }
  ],
  "faq": [
    {
      "question": "When can I cancel an annual Salesforce contract?",
      "answer": "The self-service renewal window opens 90 days before the contract end date."
    },
    {
      "question": "Can I cancel a monthly Starter plan?",
      "answer": "Yes. Use Log Case on the contract page and select Renewals."
    },
    {
      "question": "Can I get a refund?",
      "answer": "Salesforce's MSA says paid fees are generally non-refundable and obligations are non-cancelable."
    },
    {
      "question": "How long is organization data retained?",
      "answer": "Salesforce documents a 120-day locked grace period for paid organizations before deletion."
    }
  ],
  "officialSources": [
    {
      "title": "Manage Salesforce renewals",
      "url": "https://help.salesforce.com/s/articleView?id=sf.users_your_account_manage_renewals.htm&language=en_US&type=5",
      "lastCheckedAt": "2026-08-10"
    },
    {
      "title": "Salesforce renewal FAQ",
      "url": "https://help.salesforce.com/s/articleView?id=005167138&language=en_US&type=1",
      "lastCheckedAt": "2026-08-10"
    },
    {
      "title": "Salesforce Sales pricing",
      "url": "https://www.salesforce.com/sales/pricing/",
      "lastCheckedAt": "2026-08-10"
    },
    {
      "title": "Salesforce Master Subscription Agreement",
      "url": "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/Salesforce_MSA.pdf",
      "lastCheckedAt": "2026-08-10"
    },
    {
      "title": "Salesforce organization retention",
      "url": "https://help.salesforce.com/s/articleView?id=000176370&language=en_US&type=1",
      "lastCheckedAt": "2026-08-10"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-10",
  "nextReviewAt": "2026-10-09",
  "urls": {
    "guide": "https://canicancelit.com/cancel/salesforce",
    "json": "https://canicancelit.com/cancel/salesforce.json",
    "markdown": "https://canicancelit.com/cancel/salesforce.md"
  }
}