{
  "slug": "retool",
  "name": "Retool",
  "domain": "retool.com",
  "category": "developer-infrastructure",
  "categoryName": "Developer infrastructure",
  "description": "Platform for building internal applications, workflows, agents and database-backed tools.",
  "directAnswer": "Open Retool's Billing settings and downgrade the paid organization to a non-paid plan to opt out of automatic renewal. Paid fees are generally non-refundable. Retool's public terms do not state whether lower-plan limits begin immediately or at the end of the current subscription term.",
  "price": "$10 / builder / month with annual billing",
  "priceMonthlyUsd": 10,
  "planName": "Team",
  "subscriptionPlans": [
    {
      "id": "team",
      "name": "Team",
      "billingOptions": [],
      "priceNote": "$10 per builder and $5 per internal user per month with annual billing selected. Monthly billing is offered, but its exact current rate and the annual total were not exposed in the opened page.",
      "sourceUrl": "https://retool.com/pricing"
    },
    {
      "id": "business",
      "name": "Business",
      "billingOptions": [],
      "priceNote": "$50 per builder and $15 per internal user per month with annual billing selected. Monthly billing is offered, but its exact current rate and the annual total were not exposed in the opened page.",
      "sourceUrl": "https://retool.com/pricing"
    },
    {
      "id": "enterprise",
      "name": "Enterprise",
      "billingOptions": [],
      "priceNote": "Custom pricing.",
      "sourceUrl": "https://retool.com/pricing"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 1.8,
  "billingMethods": [
    "web"
  ],
  "accountTypes": [
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://login.retool.com",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Open Retool Billing settings",
        "body": "Sign in to the correct Retool organization as its billing administrator and open Billing settings."
      },
      {
        "title": "Downgrade to a non-paid plan",
        "body": "Choose the option to downgrade the paid organization to a non-paid subscription. Retool's Customer Terms identify this as the way to opt out of automatic renewal."
      },
      {
        "title": "Review and confirm",
        "body": "Check the subscription term and plan shown in Billing, complete the confirmation prompts and save the confirmation. Retool does not publish the final button labels."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Enterprise: check the order form",
        "body": "An Enterprise or other order-form subscription can contain different renewal and notice terms. Follow the signed order form where it differs from the public Customer Terms."
      }
    ]
  },
  "platformNotes": {},
  "refundInfo": "Retool states that payment obligations are non-cancellable and paid fees are non-refundable except where the contract expressly says otherwise. A customer that terminates for an uncured Retool breach receives unused prepaid fees after the effective termination date.",
  "pauseInfo": "No paid-subscription pause option is documented in Retool's public pricing or Customer Terms.",
  "downgradeInfo": "Retool requires downgrading the paid subscription to a non-paid plan to stop automatic renewal. The public terms do not state exactly when the lower plan takes effect or how organization content above Free limits is handled.",
  "dataRetentionInfo": "Export Customer Data during the subscription term. After the term, Retool has no obligation to maintain or provide Customer Data or Custom Apps. When the customer deletes its account, Retool says it deletes Customer Data and Custom Apps unless legally prohibited.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None"
    },
    {
      "k": "Refund window",
      "v": "None, except contract remedies"
    },
    {
      "k": "Effective",
      "v": "Stops renewal, exact downgrade date not stated"
    },
    {
      "k": "Free plan after",
      "v": "Yes, by downgrade"
    }
  ],
  "faq": [
    {
      "question": "How do I stop Retool from renewing?",
      "answer": "Open Billing settings and downgrade the paid subscription to a non-paid plan. Retool's terms state that this opts the customer out of automatic renewal."
    },
    {
      "question": "Does Retool automatically renew?",
      "answer": "Yes, unless an order form says otherwise. The renewal period is generally one year or the preceding term, whichever is shorter."
    },
    {
      "question": "Does Retool refund paid fees?",
      "answer": "Generally no. Retool says paid fees are non-refundable except where the contract expressly provides otherwise."
    },
    {
      "question": "Should I export Retool data before cancelling?",
      "answer": "Yes. Export is available during the subscription term, but Retool has no obligation to provide Customer Data or Custom Apps after the term."
    }
  ],
  "officialSources": [
    {
      "title": "Retool pricing",
      "url": "https://retool.com/pricing",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Retool Customer Terms of Service",
      "url": "https://docs.retool.com/legal/customer-terms-of-service",
      "lastCheckedAt": "2026-08-13"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-13",
  "nextReviewAt": "2026-10-12",
  "urls": {
    "guide": "https://canicancelit.com/cancel/retool",
    "json": "https://canicancelit.com/cancel/retool.json",
    "markdown": "https://canicancelit.com/cancel/retool.md"
  }
}