# How to cancel PureVPN

Cancel PureVPN in the Member Area under Subscriptions and Cancel Subscription, or use Apple or Google when that store bills you. Allow about two minutes. New customers can request a refund within 31 days, but renewals and several payment methods are excluded.

VPN service with Standard, Plus and Max subscription bundles.

- Category: Security & protection
- Entry plan: Standard at $12.95 / month
- Billed via: web, iOS App Store, Google Play
- Difficulty: Easy (2.2 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://my.purevpn.com/
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/purevpn

## Cancel in a web browser

> The Member Area cancellation disables future auto-renewal.

1. **Open Subscriptions** Sign in to the PureVPN Member Area and select Subscriptions.
2. **Cancel the subscription** Open the subscription controls and select Cancel Subscription.
3. **Finish cancellation** Choose a reason and continue until PureVPN confirms that no further charge will be made.

## Cancel on iPhone / iPad

> Apple controls cancellation and refunds for Apple-billed subscriptions.

1. **Open Apple Subscriptions** Open Settings, select your name, then Subscriptions.
2. **Choose PureVPN** Select the PureVPN subscription.
3. **Cancel** Select Cancel Subscription and confirm through Apple.

## Cancel on Android

> Google controls cancellation and refunds for Google-billed subscriptions.

1. **Open Google Play subscriptions** Open Google Play, select the profile icon, Payments & subscriptions, then Subscriptions.
2. **Choose PureVPN** Select the PureVPN subscription.
3. **Cancel** Select Cancel subscription and follow the confirmation steps.

## Refunds, pausing, downgrades and your data

- **Refunds:** New customers can request a refund within 31 days of the initial purchase. Renewal payments, trial renewals, cryptocurrency and Apple or Google store purchases are excluded under the published policy.
- **Pausing:** No subscription pause option is documented. PureVPN allows a cancelled renewal to be resumed through support.
- **Downgrading:** PureVPN does not publish a free post-cancellation tier. The exact paid-access end time is not stated in the cancellation article.
- **Account data:** Account deletion is separate from cancellation and requires an email to help@purevpn.com. The public deletion article does not state a completion timeframe.

## At a glance

- Refund window: 31 days for eligible first orders
- Renewal refund: No
- Effective: Not documented
- Pause: Not documented

## FAQ

**Where do I cancel PureVPN?**

In the PureVPN Member Area, open Subscriptions, select Cancel Subscription and complete the reason and confirmation steps.

**When does PureVPN access end?**

The official cancellation article confirms that future charging stops but does not publish the exact paid-access end time.

**Can I get a PureVPN refund?**

New customers can request one within 31 days of the initial purchase. Renewals, trial renewals, cryptocurrency and Apple or Google purchases are excluded.

**Does cancelling delete the PureVPN account?**

No. Account deletion is separate and requires an email to help@purevpn.com.

**Can I pause PureVPN?**

No pause is documented. Support can help resume a previously cancelled renewal.

## Official sources

- [PureVPN order page](https://www.purevpn.com/order) (checked 2026-08-13)
- [How to cancel PureVPN auto-recurring payments](https://support.purevpn.com/en_US/billing/how-to-cancel-auto-recurring-payments) (checked 2026-08-13)
- [PureVPN refund policy](https://www.purevpn.com/refund-policy.php) (checked 2026-08-13)
- [Delete a PureVPN account](https://support.purevpn.com/en_US/subscription-faqs/how-to-delete-my-purevpn-account) (checked 2026-08-13)
- [PureVPN billing FAQs](https://support.purevpn.com/en_US/billing-faqs/billing-faqs) (checked 2026-08-13)
- [Cancel an Apple subscription](https://support.apple.com/en-us/118428) (checked 2026-08-13)
- [Cancel a Google Play subscription](https://support.google.com/googleplay/answer/7018481) (checked 2026-08-13)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/purevpn.json