{
  "slug": "purevpn",
  "name": "PureVPN",
  "domain": "purevpn.com",
  "category": "security-protection",
  "categoryName": "Security & protection",
  "description": "VPN service with Standard, Plus and Max subscription bundles.",
  "directAnswer": "Cancel PureVPN in the Member Area under Subscriptions and Cancel Subscription, or use Apple or Google when that store bills you. Allow about two minutes. New customers can request a refund within 31 days, but renewals and several payment methods are excluded.",
  "price": "$12.95 / month",
  "priceMonthlyUsd": 12.95,
  "planName": "Standard",
  "subscriptionPlans": [
    {
      "id": "standard",
      "name": "Standard",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 12.95
        },
        {
          "cycle": "year",
          "priceUsd": 57.95
        }
      ],
      "priceNote": "$40.80 for a 16-month first term, then $57.95 yearly. The 27-month offer is $58.20, then $47.95 yearly.",
      "sourceUrl": "https://www.purevpn.com/order"
    },
    {
      "id": "plus",
      "name": "Plus",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 17.95
        },
        {
          "cycle": "year",
          "priceUsd": 69.95
        }
      ],
      "priceNote": "$72.80 for a 16-month first term or $73.80 for a 27-month first term, then $69.95 yearly.",
      "sourceUrl": "https://www.purevpn.com/order"
    },
    {
      "id": "max",
      "name": "Max",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 19.95
        },
        {
          "cycle": "year",
          "priceUsd": 89.95
        }
      ],
      "priceNote": "$88.80 for a 16-month first term, then $89.95 yearly. The 27-month offer is $95.85, then $84.95 yearly.",
      "sourceUrl": "https://www.purevpn.com/order"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 2.2,
  "billingMethods": [
    "web",
    "ios",
    "android"
  ],
  "accountTypes": [
    "personal"
  ],
  "cancellationUrl": "https://my.purevpn.com/",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Open Subscriptions",
        "body": "Sign in to the PureVPN Member Area and select Subscriptions."
      },
      {
        "title": "Cancel the subscription",
        "body": "Open the subscription controls and select Cancel Subscription."
      },
      {
        "title": "Finish cancellation",
        "body": "Choose a reason and continue until PureVPN confirms that no further charge will be made."
      }
    ],
    "ios": [
      {
        "title": "Open Apple Subscriptions",
        "body": "Open Settings, select your name, then Subscriptions."
      },
      {
        "title": "Choose PureVPN",
        "body": "Select the PureVPN subscription."
      },
      {
        "title": "Cancel",
        "body": "Select Cancel Subscription and confirm through Apple."
      }
    ],
    "android": [
      {
        "title": "Open Google Play subscriptions",
        "body": "Open Google Play, select the profile icon, Payments & subscriptions, then Subscriptions."
      },
      {
        "title": "Choose PureVPN",
        "body": "Select the PureVPN subscription."
      },
      {
        "title": "Cancel",
        "body": "Select Cancel subscription and follow the confirmation steps."
      }
    ],
    "team": []
  },
  "platformNotes": {
    "web": {
      "note": "The Member Area cancellation disables future auto-renewal."
    },
    "ios": {
      "note": "Apple controls cancellation and refunds for Apple-billed subscriptions."
    },
    "android": {
      "note": "Google controls cancellation and refunds for Google-billed subscriptions."
    }
  },
  "refundInfo": "New customers can request a refund within 31 days of the initial purchase. Renewal payments, trial renewals, cryptocurrency and Apple or Google store purchases are excluded under the published policy.",
  "pauseInfo": "No subscription pause option is documented. PureVPN allows a cancelled renewal to be resumed through support.",
  "downgradeInfo": "PureVPN does not publish a free post-cancellation tier. The exact paid-access end time is not stated in the cancellation article.",
  "dataRetentionInfo": "Account deletion is separate from cancellation and requires an email to help@purevpn.com. The public deletion article does not state a completion timeframe.",
  "factRows": [
    {
      "k": "Refund window",
      "v": "31 days for eligible first orders"
    },
    {
      "k": "Renewal refund",
      "v": "No"
    },
    {
      "k": "Effective",
      "v": "Not documented"
    },
    {
      "k": "Pause",
      "v": "Not documented"
    }
  ],
  "faq": [
    {
      "question": "Where do I cancel PureVPN?",
      "answer": "In the PureVPN Member Area, open Subscriptions, select Cancel Subscription and complete the reason and confirmation steps."
    },
    {
      "question": "When does PureVPN access end?",
      "answer": "The official cancellation article confirms that future charging stops but does not publish the exact paid-access end time."
    },
    {
      "question": "Can I get a PureVPN refund?",
      "answer": "New customers can request one within 31 days of the initial purchase. Renewals, trial renewals, cryptocurrency and Apple or Google purchases are excluded."
    },
    {
      "question": "Does cancelling delete the PureVPN account?",
      "answer": "No. Account deletion is separate and requires an email to help@purevpn.com."
    },
    {
      "question": "Can I pause PureVPN?",
      "answer": "No pause is documented. Support can help resume a previously cancelled renewal."
    }
  ],
  "officialSources": [
    {
      "title": "PureVPN order page",
      "url": "https://www.purevpn.com/order",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "How to cancel PureVPN auto-recurring payments",
      "url": "https://support.purevpn.com/en_US/billing/how-to-cancel-auto-recurring-payments",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "PureVPN refund policy",
      "url": "https://www.purevpn.com/refund-policy.php",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Delete a PureVPN account",
      "url": "https://support.purevpn.com/en_US/subscription-faqs/how-to-delete-my-purevpn-account",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "PureVPN billing FAQs",
      "url": "https://support.purevpn.com/en_US/billing-faqs/billing-faqs",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Cancel an Apple subscription",
      "url": "https://support.apple.com/en-us/118428",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Cancel a Google Play subscription",
      "url": "https://support.google.com/googleplay/answer/7018481",
      "lastCheckedAt": "2026-08-13"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-13",
  "nextReviewAt": "2026-10-12",
  "urls": {
    "guide": "https://canicancelit.com/cancel/purevpn",
    "json": "https://canicancelit.com/cancel/purevpn.json",
    "markdown": "https://canicancelit.com/cancel/purevpn.md"
  }
}