# How to cancel Proton Mail

Cancel Proton Mail from the Subscription page in account settings: choose Settings, All settings and Subscription, then select Cancel subscription, Continue and confirm. It takes about 3 minutes, and the account moves to Proton Free at the end of the current billing period. A full refund can be requested within 30 days of the first direct purchase, limited to once per user.

Encrypted email service with free and paid plans linked to a shared Proton account.

- Category: Domains & email
- Entry plan: Mail Plus at See current regional pricing
- Billed via: web
- Difficulty: Medium (5.1 / 10 on the Cancellation Difficulty Index), takes about 3 minutes
- Direct cancellation page: https://account.proton.me/u/0/mail/subscription
- Manually verified on 7 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/proton-mail

## Cancel in a web browser

> Use this flow for a Proton Mail subscription billed directly through the Proton account.

1. **Open Subscription settings** Sign in, choose Settings, All settings and then Subscription.
2. **Choose Cancel subscription** Scroll to Cancel subscription and select it.
3. **Continue** Review the effect of moving to Proton Free and select Continue.
4. **Confirm Cancel subscription** Confirm the cancellation. The move to Proton Free occurs at the end of the current billing period.

> **Warning:** If the account remains above Free plan limits after downgrade, mail and storage can be restricted. Proton may delete data after 12 months of unresolved excess usage. Deleting the Proton account permanently removes data across Proton services.

## Refunds, pausing, downgrades and your data

- **Refunds:** A full refund can be requested within 30 days of the first direct purchase through Proton official channels if both cancellation and the request happen in that window. It is limited to once per user, and cash or bank-transfer payments are not refundable.
- **Pausing:** No separate subscription pause option is documented.
- **Downgrading:** Cancellation moves the account to Proton Free at the end of the billing period. Switching to another paid plan is immediate and unused time becomes prorated account credit.
- **Account data:** If the account remains above Free plan limits after downgrade, mail and storage can be restricted. Proton may delete data after 12 months of unresolved excess usage. Deleting the Proton account permanently removes data across Proton services.

## At a glance

- Cancellation fee: None documented
- Refund window: 30 days, first direct purchase
- Effective: End of current billing period
- Free plan after: Yes, Proton Free

## FAQ

**When does Proton Mail cancellation take effect?**

End of current billing period.

**Can I get a refund from Proton Mail?**

A full refund can be requested within 30 days of the first direct purchase through Proton official channels if both cancellation and the request happen in that window. It is limited to once per user, and cash or bank-transfer payments are not refundable.

**Can I pause Proton Mail instead?**

No separate subscription pause option is documented.

**What happens to my data?**

If the account remains above Free plan limits after downgrade, mail and storage can be restricted. Proton may delete data after 12 months of unresolved excess usage. Deleting the Proton account permanently removes data across Proton services.

## Official sources

- [Proton plans](https://proton.me/support/proton-plans) (checked 2026-08-07)
- [Manage a Proton subscription](https://proton.me/support/manage-subscription) (checked 2026-08-07)
- [Proton Terms of Service](https://proton.me/legal/terms) (checked 2026-08-07)
- [Proton Free plan limits](https://proton.me/support/free-plan-limits) (checked 2026-08-07)
- [Delete a Proton account](https://proton.me/support/delete-account) (checked 2026-08-07)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/proton-mail.json