{ "slug": "profound", "name": "Profound", "domain": "tryprofound.com", "category": "seo-marketing", "categoryName": "SEO & marketing", "description": "AI answer engine optimization platform that monitors how brands appear in responses from ChatGPT, Perplexity, Claude, Gemini, Copilot, Grok, DeepSeek and Google AI Overviews.", "directAnswer": "Cancel Profound by written notice of non-renewal: there is no in-app cancellation flow, and notice must be sent in writing to Profound at 1 Union Square West, New York. Notice is required at least 30 days before the next renewal term, it takes about 10 minutes, and the subscription runs to the end of the current term. Fees are non-refundable.", "price": "$99 / month", "priceMonthlyUsd": 99, "planName": "Starter", "subscriptionPlans": [ { "id": "starter", "name": "Starter", "billingOptions": [ { "cycle": "month", "priceUsd": 99 }, { "cycle": "year", "priceUsd": 990 } ], "priceNote": "$99 / month; pricing page promotes 2 months free when billed yearly; ChatGPT tracking only, 50 prompts, 100 Agents credits/month, email support", "sourceUrl": "https://www.tryprofound.com/pricing" }, { "id": "growth", "name": "Growth", "billingOptions": [ { "cycle": "month", "priceUsd": 399 }, { "cycle": "year", "priceUsd": 3990 } ], "priceNote": "$399 / month; 2 months free when billed yearly; 3 answer engines, 100 prompts, 400 Agents credits/month; 'Try for free' offer", "sourceUrl": "https://www.tryprofound.com/pricing" }, { "id": "enterprise", "name": "Enterprise", "billingOptions": [], "priceNote": "Custom; up to 9 answer engines, multiple companies tracked, tailored prompt plan, dedicated Slack support, SSO/SAML + SOC2", "sourceUrl": "https://www.tryprofound.com/pricing" } ], "difficulty": "Hard", "difficultyScore": 9.4, "billingMethods": [ "web", "invoice" ], "accountTypes": [ "team", "enterprise" ], "cancellationUrl": "https://www.tryprofound.com/legal/master-subscription-agreement", "cancellationTime": "~10 minutes", "cancellationTimeSeconds": 600, "steps": { "web": [ { "title": "Check your Order's renewal terms", "body": "Every Profound subscription runs as an Order under the Master Subscription Agreement - including purchases made through the checkout page on Profound's website. Each Order automatically renews for successive renewal terms of the length set on the Order unless notice is given in time." }, { "title": "Send written notice of non-renewal at least 30 days before the next renewal term", "body": "Profound documents no in-app cancellation flow; the MSA requires notice of non-renewal at least 30 days before the start of the next Order Renewal Term. Notices to Profound must be in writing to 1 Union Square West, Flr. 2, New York, New York 10003; the MSA also treats email notice as given upon a confirmation email or one day after sending." }, { "title": "Keep proof and use the service until the term ends", "body": "Fees are non-refundable, so the subscription runs to the end of the current term. Upon expiration or termination, access to the Profound Technology ceases." } ], "ios": [], "android": [], "team": [ { "title": "Enterprise: follow your signed Order", "body": "Enterprise plans are custom Orders with tailored terms and dedicated Slack support. The initial term, renewal length and any special cancellation terms are set on the Order itself; the MSA's 30-day non-renewal notice applies unless the Order says otherwise." } ] }, "platformNotes": { "web": { "warning": "Watch the renewal date: renewals are charged at Profound's then-current rates, regardless of any discounted pricing in a prior Order, and missing the 30-day notice window commits you to another full term." }, "team": { "note": "Order forms signed with Profound and website checkout purchases are both 'Orders' under the same Master Subscription Agreement." } }, "refundInfo": "Profound's Master Subscription Agreement states all fees are non-refundable, except under its infringement-mitigation clause where Profound may terminate the agreement and refund pre-paid, unused fees for the terminated portion of the term. There is no customer right to terminate early for convenience.", "pauseInfo": "No pause option is documented. The pricing page's mention of pausing refers to Agents credit usage when a monthly allotment is reached, not to pausing the subscription itself.", "downgradeInfo": "No self-serve downgrade path is documented in the help center, pricing FAQ or Master Subscription Agreement. There is no free plan to fall back to: when an Order expires or is not renewed, access to the Profound platform ceases.", "dataRetentionInfo": "Following expiration or termination, Profound will promptly return or delete customer data, except data it retains as permitted under the agreement, data needed to comply with applicable law, and copies in standard backups, which remain subject to the agreement's confidentiality provisions.", "factRows": [ { "k": "Cancellation fee", "v": "None documented" }, { "k": "Refund window", "v": "None" }, { "k": "Effective", "v": "End of current term" }, { "k": "Free plan after", "v": "No" }, { "k": "Notice required", "v": "30 days before renewal" } ], "faq": [ { "question": "How do I cancel a Profound subscription?", "answer": "Profound documents no in-app cancellation flow. Under its Master Subscription Agreement you give written notice of non-renewal at least 30 days before the start of the next renewal term; the subscription then ends when the current term expires." }, { "question": "Does my Profound subscription renew automatically?", "answer": "Yes. Each Order automatically renews for successive renewal terms of the length set on the Order unless either party gives notice of non-renewal at least 30 days before the next renewal term starts." }, { "question": "Will my renewal keep the same price?", "answer": "Not necessarily. The agreement states that fees for renewal terms are at Profound's then-current rates, regardless of any discounted pricing in a prior Order." }, { "question": "Can I get a refund from Profound?", "answer": "Fees are non-refundable. The only documented exception is Profound's infringement-mitigation clause, under which Profound may terminate the agreement and refund pre-paid, unused fees for the terminated portion of the term." }, { "question": "Is there a free trial?", "answer": "The pricing page offers a 'Try for free' option on the Growth plan. The agreement's Trials and Betas clause allows internal evaluation for the period Profound designates, or 30 days if none is designated, with no warranty or support during the trial." }, { "question": "What happens to my data after cancelling?", "answer": "Following expiration or termination, Profound will promptly return or delete customer data, apart from copies kept in standard backups or required by law. Access to the platform ceases when the term ends." } ], "officialSources": [ { "title": "Master Subscription Agreement - Profound", "url": "https://www.tryprofound.com/legal/master-subscription-agreement", "lastCheckedAt": "2026-08-06" }, { "title": "Pricing - Profound", "url": "https://www.tryprofound.com/pricing", "lastCheckedAt": "2026-08-06" }, { "title": "Profound Help Center", "url": "https://help.tryprofound.com/", "lastCheckedAt": "2026-08-06" }, { "title": "Profound homepage", "url": "https://www.tryprofound.com/", "lastCheckedAt": "2026-08-06" } ], "verified": true, "manuallyVerifiedAt": "2026-08-06", "nextReviewAt": "2026-10-05", "urls": { "guide": "https://canicancelit.com/cancel/profound", "json": "https://canicancelit.com/cancel/profound.json", "markdown": "https://canicancelit.com/cancel/profound.md" } }