# How to cancel Productboard

Manage Productboard cancellation from the workspace Billing page. Monthly plans can be cancelled before the renewal date. Annual and multi-year subscriptions require at least 30 days notice before the end of the term or they renew. Contract customers must follow their agreement or contact billing@productboard.com.

Product-management platform for feedback, prioritization, roadmaps and planning.

- Category: Productivity
- Entry plan: Plus at $25 / maker / month
- Billed via: web
- Difficulty: Medium (6.1 / 10 on the Cancellation Difficulty Index), takes about 5 minutes
- Direct cancellation page: https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/productboard

## Cancel in a web browser

1. **Open Billing** Sign in as a workspace admin and open the in-app Billing page.
2. **Review the term** Monthly customers can cancel before the next renewal. Annual and multi-year customers must give Productboard at least 30 days notice before the term ends.
3. **Cancel or notify Productboard** Complete the in-app plan action. If the account is contracted, follow the subscription agreement or email billing@productboard.com.
4. **Export important data** Export any data you need before the 60-day post-termination retention period ends.

## Refunds, pausing, downgrades and your data

- **Refunds:** Productboard does not refund unused days in the current billing cycle after a downgrade or cancellation.
- **Pausing:** Productboard does not document a subscription-pause option in its current billing article.
- **Downgrading:** Monthly downgrades take effect next billing cycle. Annual downgrades can be scheduled in-app and take effect at renewal.
- **Account data:** Productboard retains data for up to 60 days after termination, then automatically deletes it. Export data before that deadline.

## At a glance

- Annual notice: At least 30 days
- Refund: No unused-time refund
- Data retention: Up to 60 days
- Contract accounts: Follow agreement or contact billing

## FAQ

**How much notice does Productboard require?**

Annual and multi-year subscriptions require at least 30 days notice before the term ends. Monthly subscriptions can be cancelled before renewal.

**Does Productboard refund unused time?**

No. Its billing article says unused days in the current billing cycle are not refunded.

**How long does Productboard keep data after cancellation?**

Up to 60 days after termination, after which it is automatically deleted.

## Official sources

- [Productboard plans and pricing](https://www.productboard.com/pricing/) (checked 2026-08-13)
- [Pricing and billing for subscription based accounts - Productboard Support](https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts) (checked 2026-08-13)

---

Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/productboard.json