{
  "slug": "private-internet-access",
  "name": "Private Internet Access",
  "domain": "privateinternetaccess.com",
  "category": "security-protection",
  "categoryName": "Security & protection",
  "description": "VPN subscription with monthly, annual and longer-term plans for unlimited devices.",
  "directAnswer": "Turn off PIA auto-renewal in the Client Control Panel under Next Billing, or cancel through Apple or Google if that store bills you. It takes about a minute and access continues through the paid term. Most eligible payments have a 30-day refund window.",
  "price": "EUR 11.69 / month",
  "priceMonthlyUsd": null,
  "planName": "1 Month",
  "subscriptionPlans": [
    {
      "id": "one-month",
      "name": "1 Month",
      "billingOptions": [],
      "priceNote": "EUR 11.69 billed monthly in the Netherlands storefront. PIA localizes currency, so no USD amount is inferred.",
      "sourceUrl": "https://www.privateinternetaccess.com/buy-vpn-online"
    },
    {
      "id": "one-year",
      "name": "1 Year",
      "billingOptions": [],
      "priceNote": "EUR 37.19 for the first year. The rendered page contains conflicting duplicated renewal text, including EUR 46.73, so the renewal price must be checked at checkout.",
      "sourceUrl": "https://www.privateinternetaccess.com/buy-vpn-online"
    },
    {
      "id": "three-years",
      "name": "3 Years + 3 Months",
      "billingOptions": [],
      "priceNote": "Displayed as EUR 1.79 per month and renews at EUR 70 every 3 years. The 39-month initial term has no matching billing-cycle field.",
      "sourceUrl": "https://www.privateinternetaccess.com/buy-vpn-online"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 2.2,
  "billingMethods": [
    "web",
    "ios",
    "android"
  ],
  "accountTypes": [
    "personal"
  ],
  "cancellationUrl": "https://www.privateinternetaccess.com/account/client-sign-in",
  "cancellationTime": "~1 minute",
  "cancellationTimeSeconds": 60,
  "steps": {
    "web": [
      {
        "title": "Open the Client Control Panel",
        "body": "Sign in to the PIA Client Control Panel."
      },
      {
        "title": "Turn off auto-renewal",
        "body": "Under Next Billing, select Turn off auto-renewal and confirm it again if prompted."
      },
      {
        "title": "Complete the prompt",
        "body": "Choose a cancellation reason if requested, submit it and look for the confirmation that auto-renewal was turned off."
      }
    ],
    "ios": [
      {
        "title": "Open App Store subscriptions",
        "body": "Open the App Store, select the profile picture, then Subscriptions."
      },
      {
        "title": "Choose Private Internet Access",
        "body": "Select Private Internet Access from the subscription list."
      },
      {
        "title": "Cancel",
        "body": "Select Cancel Subscription and confirm. Access remains active through the current billing period."
      }
    ],
    "android": [
      {
        "title": "Open Google Play subscriptions",
        "body": "Open Google Play, select the profile icon, Payments & subscriptions, then Subscriptions."
      },
      {
        "title": "Choose Private Internet Access",
        "body": "Select Private Internet Access from the subscription list."
      },
      {
        "title": "Cancel",
        "body": "Select Cancel Subscription and confirm. Access remains active through the current billing period."
      }
    ],
    "team": []
  },
  "platformNotes": {
    "web": {
      "note": "Turn off auto-renewal in PIA's Client Control Panel."
    },
    "ios": {
      "note": "Use Apple when the App Store bills the subscription.",
      "warning": "Deleting the app does not cancel the subscription."
    },
    "android": {
      "note": "Use Google Play when it bills the subscription.",
      "warning": "Uninstalling the app does not cancel the subscription."
    }
  },
  "refundInfo": "PIA accepts refund requests through support within 30 days of the last payment for most purchases. Apple in-app purchases and gift cards are excluded, and additional eligibility limits apply.",
  "pauseInfo": "PIA documents turning auto-renewal back on, but no subscription pause that suspends billing for a selected period.",
  "downgradeInfo": "PIA has no permanent free plan. The subscription remains active through the paid term and then ends.",
  "dataRetentionInfo": "Subscription cancellation does not delete the PIA account. Account deletion requires a support ticket or live chat, and complete data deletion can be requested at dpo@privateinternetaccess.com.",
  "factRows": [
    {
      "k": "Refund window",
      "v": "30 days for most payments"
    },
    {
      "k": "Effective",
      "v": "End of paid term"
    },
    {
      "k": "Free plan after",
      "v": "No"
    },
    {
      "k": "Pause",
      "v": "Not documented"
    }
  ],
  "faq": [
    {
      "question": "When does PIA cancellation take effect?",
      "answer": "Turning off auto-renewal leaves the subscription active until the current paid term ends."
    },
    {
      "question": "Can I get a PIA refund?",
      "answer": "Most eligible payments can be refunded when requested through support within 30 days of the last payment. Apple in-app purchases and gift cards are excluded."
    },
    {
      "question": "Do cryptocurrency purchases need cancellation?",
      "answer": "No. PIA says cryptocurrency purchases are one-time purchases that expire unless manually renewed."
    },
    {
      "question": "Does PIA cancellation delete the account?",
      "answer": "No. Account deletion is separate and requires a support ticket or live chat."
    },
    {
      "question": "Can I pause PIA?",
      "answer": "No true pause period is documented. PIA only documents turning auto-renewal off and back on."
    }
  ],
  "officialSources": [
    {
      "title": "PIA VPN pricing",
      "url": "https://www.privateinternetaccess.com/buy-vpn-online",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "How Do I Cancel My PIA Subscription?",
      "url": "https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46565550505627-How-Do-I-Cancel-My-Subscription",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "How do I request PIA refunds?",
      "url": "https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46566041639067-How-do-I-request-refunds",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "PIA payment methods",
      "url": "https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46701550179995-What-Payment-Methods-Do-You-Accept",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Delete a PIA Account and Associated Data",
      "url": "https://helpdesk.privateinternetaccess.com/hc/en-us/articles/46775136551067-Delete-Your-PIA-Account-and-All-Associated-Data",
      "lastCheckedAt": "2026-08-13"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-13",
  "nextReviewAt": "2026-10-12",
  "urls": {
    "guide": "https://canicancelit.com/cancel/private-internet-access",
    "json": "https://canicancelit.com/cancel/private-internet-access.json",
    "markdown": "https://canicancelit.com/cancel/private-internet-access.md"
  }
}