# How to cancel Prismic

Cancel Prismic from Settings, then Plans & Billing, by clicking Change plan and selecting Free. It takes about 3 minutes. Monthly plans are not eligible for refunds. Annual renewals can be refunded within 30 days after you move to Free and contact support.

Hosted headless CMS billed per repository, with Free, Starter, Small, Medium, Platinum and Enterprise plans.

- Category: Databases & backends
- Entry plan: Starter at $10 / month, billed annually
- Billed via: web, invoice
- Difficulty: Medium (5.1 / 10 on the Cancellation Difficulty Index), takes about 3 minutes
- Direct cancellation page: https://prismic.io/docs/billing
- Manually verified on 17 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/prismic

## Cancel in a web browser

> The documented self-serve cancel path is downgrading the repository to Free.

1. **Open Settings, then Plans & Billing** Sign in to the repository. Billing is per repository, not per account.
2. **Click Change plan** Select Change plan, then choose a lower plan or Free.
3. **Reduce usage if the downgrade is blocked** You can downgrade only if API/CDN usage, user count and locale count fit the target plan. For example, drop to 2 or fewer locales before moving from Small to Free.
4. **Review limits and confirm** Review the selected plan limits and confirm. Changing plan does not remove charges for usage already incurred.

> **Warning:** Usage must already fit Free or the lower plan, including locales and users, or the downgrade is blocked.

## Cancel a team plan

1. **Ask support for an annual-renewal refund** After downgrading to Free, contact support with the repository name and billing information. Annual renewals can be refunded if requested within 30 days of the renewal date. Monthly plans are not eligible.
2. **Enterprise and invoiced plans follow the order** Annual Platinum+ and Enterprise can pay by bank transfer. The public terms also say you may decline auto-renewal in writing at least 30 days before the term expires.

## Refunds, pausing, downgrades and your data

- **Refunds:** Prismic billing docs say annual plan renewals can be refunded if requested within 30 days of the renewal date. Monthly plans are not eligible. You must downgrade the repository to Free, then contact support. Refund processing can take several weeks. The Terms of Service also say amounts are otherwise non-refundable, non-cancelable and non-creditable.
- **Pausing:** Prismic documents no subscription pause.
- **Downgrading:** Downgrade from Settings, Plans & Billing, Change plan, then pick a lower plan or Free. Usage must already fit the target limits. API and CDN usage reset at the start of each monthly billing cycle, so you may have to wait if you are over the lower plan.
- **Account data:** Deleting a repository is irreversible. Only the owner can do it from Settings, Danger Zone, Delete the repository. The terms say Prismic may delete stored data 60 days after a Prismic termination, or if you fail to renew an order within 60 days of expiration.

## At a glance

- Cancellation fee: None documented
- Refund window: 30 days on annual renewals
- Effective: After you confirm Free
- Free plan after: Yes

## FAQ

**How do I cancel Prismic?**

Open Settings, then Plans & Billing, click Change plan, and select Free. Fit the Free limits first.

**Does Prismic refund unused time?**

Monthly plans are not eligible. Annual renewals can be refunded within 30 days if you first move to Free and contact support.

**Can I pause Prismic?**

Prismic documents no subscription pause.

**Does deleting the repository cancel billing?**

Deleting the repository permanently removes its data. The documented billing cancel path is downgrading to Free.

**When do I get billed after a downgrade?**

Changing plan does not remove charges already incurred. Usage overages and automatic upgrades can still create a charge.

## Official sources

- [Billing - Prismic Docs](https://prismic.io/docs/billing) (checked 2026-08-17)
- [Prismic pricing](https://prismic.io/pricing) (checked 2026-08-17)
- [Repository Settings - Prismic Docs](https://prismic.io/docs/repository-settings) (checked 2026-08-17)
- [Prismic Terms of Service](https://prismic.io/legal/terms-of-service) (checked 2026-08-17)
- [Prismic Privacy Policy](https://prismic.io/legal/privacy) (checked 2026-08-17)
- [Users & Permissions - Prismic Docs](https://prismic.io/docs/users) (checked 2026-08-17)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/prismic.json