{
  "slug": "poe",
  "name": "Poe",
  "domain": "poe.com",
  "category": "ai-assistants",
  "categoryName": "AI assistants",
  "description": "Quora service that provides access to many text, image, audio and video AI bots through a shared points subscription.",
  "directAnswer": "Cancel Poe from Settings on poe.com: click Manage your subscription and complete every cancellation prompt, then check that the Subscription status shows benefits ending. It takes about 2 minutes, and subscription access continues until the end of the current billing cycle. Subscription fees are non-refundable except under Poe's refund policy, at Quora's discretion or where the law requires otherwise.",
  "price": "Varies by point allowance",
  "priceMonthlyUsd": null,
  "planName": "Poe subscription",
  "subscriptionPlans": [
    {
      "id": "poe-subscription",
      "name": "Poe subscription",
      "billingOptions": [],
      "priceNote": "Varies by point allowance and purchase platform",
      "sourceUrl": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 1.9,
  "billingMethods": [
    "web",
    "ios",
    "android"
  ],
  "accountTypes": [
    "personal"
  ],
  "cancellationUrl": "https://poe.com/settings",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Open Poe Settings",
        "body": "Sign in to Poe and open Settings."
      },
      {
        "title": "Open Manage your subscription",
        "body": "Click Manage your subscription. If Poe names another purchase platform, manage the plan there instead."
      },
      {
        "title": "Complete every cancellation prompt",
        "body": "Keep following the cancellation prompts until Poe confirms the subscription is cancelled."
      },
      {
        "title": "Check the Subscription status",
        "body": "Return to Settings and confirm that benefits are scheduled to end at the end of the billing cycle."
      }
    ],
    "ios": [
      {
        "title": "Open Apple subscriptions",
        "body": "Open Settings on your iPhone or iPad, tap your name, then tap Subscriptions."
      },
      {
        "title": "Select Poe",
        "body": "Open the Poe subscription that was purchased through Apple."
      },
      {
        "title": "Tap Cancel Subscription",
        "body": "Confirm the cancellation. If there is no Cancel button or an expiry message is shown, the subscription is already set to end."
      }
    ],
    "android": [
      {
        "title": "Open Google Play subscriptions",
        "body": "Open Google Play, tap your profile picture, then choose Payments & subscriptions and Subscriptions."
      },
      {
        "title": "Select Poe",
        "body": "Open the Poe subscription that was purchased through Google Play."
      },
      {
        "title": "Tap Cancel subscription",
        "body": "Follow the prompts and confirm. Uninstalling the app does not cancel a Play subscription."
      }
    ],
    "team": []
  },
  "platformNotes": {
    "web": {
      "note": "Use this path for a subscription billed directly by the service."
    },
    "ios": {
      "note": "Use this path only when the receipt is from Apple."
    },
    "android": {
      "note": "Use this path only when the receipt is from Google Play."
    }
  },
  "refundInfo": "Subscription fees and final charges are non-refundable except under Poe’s refund policy, at Quora’s discretion or where the law requires otherwise. Apple and Google handle their own store purchases.",
  "pauseInfo": "No subscription pause option is documented.",
  "downgradeInfo": "Subscription access continues until the end of the current billing period, then the account continues without the paid subscription benefits.",
  "dataRetentionInfo": "Cancelling keeps account data, including chat history and settings. Account deletion is separate, starts a 14-day reactivation window and also deletes a linked Quora account.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None"
    },
    {
      "k": "Refund window",
      "v": "Policy and region based"
    },
    {
      "k": "Effective",
      "v": "End of billing cycle"
    },
    {
      "k": "Free plan after",
      "v": "Yes"
    }
  ],
  "faq": [
    {
      "question": "How do I cancel Poe?",
      "answer": "Open Poe Settings -> Open Manage your subscription -> Complete every cancellation prompt -> Check the Subscription status."
    },
    {
      "question": "When does the cancellation take effect?",
      "answer": "Subscription access continues until the end of the current billing period, then the account continues without the paid subscription benefits."
    },
    {
      "question": "Can I get a refund?",
      "answer": "Subscription fees and final charges are non-refundable except under Poe’s refund policy, at Quora’s discretion or where the law requires otherwise. Apple and Google handle their own store purchases."
    },
    {
      "question": "Does cancelling delete my data?",
      "answer": "Cancelling keeps account data, including chat history and settings. Account deletion is separate, starts a 14-day reactivation window and also deletes a linked Quora account."
    }
  ],
  "officialSources": [
    {
      "title": "Poe Purchases FAQs - Poe Help Center",
      "url": "https://help.poe.com/hc/en-us/articles/19945140063636-Poe-Purchases-FAQs",
      "lastCheckedAt": "2026-08-06"
    },
    {
      "title": "Poe FAQs - Poe Help Center",
      "url": "https://help.poe.com/hc/en-us/articles/19944206309524-Poe-FAQs",
      "lastCheckedAt": "2026-08-06"
    },
    {
      "title": "Cancel a subscription from Apple - Apple Support",
      "url": "https://support.apple.com/en-us/118428",
      "lastCheckedAt": "2026-08-06"
    },
    {
      "title": "Cancel, pause, or change a subscription on Google Play - Google Play Help",
      "url": "https://support.google.com/googleplay/answer/7018481",
      "lastCheckedAt": "2026-08-06"
    },
    {
      "title": "Perplexity Pro pricing - alternative pricing",
      "url": "https://www.perplexity.ai/properks",
      "lastCheckedAt": "2026-08-06"
    },
    {
      "title": "Grok plans and pricing - xAI - alternative pricing",
      "url": "https://x.ai/pricing",
      "lastCheckedAt": "2026-08-06"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-06",
  "nextReviewAt": "2026-10-05",
  "urls": {
    "guide": "https://canicancelit.com/cancel/poe",
    "json": "https://canicancelit.com/cancel/poe.json",
    "markdown": "https://canicancelit.com/cancel/poe.md"
  }
}