# How to cancel Pipedrive

Cancel Pipedrive from the Billing page: scroll to the bottom, choose Cancel my subscription, continue through the review and select Cancel my plan. It takes about 3 minutes, and access continues through the current monthly or annual term. Cancellation does not produce a refund; annual subscriptions are prepaid and non-refundable.

Sales CRM and pipeline management platform for teams.

- Category: Productivity
- Entry plan: Lite at $168 / seat / year
- Billed via: web, invoice
- Difficulty: Medium (5.4 / 10 on the Cancellation Difficulty Index), takes about 3 minutes
- Direct cancellation page: https://support.pipedrive.com/en/article/how-can-i-cancel-my-paid-pipedrive-account?category=billing
- Manually verified on 10 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/pipedrive

## Cancel in a web browser

1. **Open Billing** Use an account with account-settings access and open Billing.
2. **Start cancellation** Scroll to the bottom and choose Cancel my subscription.
3. **Continue through review** Review the data and features, select a reason and choose Continue to cancel.
4. **Confirm data loss** Complete the questionnaire, acknowledge the loss of access and data, then select Cancel my plan. Keep the confirmation email.

## Cancel a team plan

1. **Reseller billing** If a reseller bills the subscription, cancel through that reseller using the agreed method.

## Refunds, pausing, downgrades and your data

- **Refunds:** Pipedrive states that cancellation does not result in a refund. Annual subscriptions are prepaid and non-refundable; monthly cancellation takes effect on the next payment date.
- **Pausing:** No subscription pause is documented in the official cancellation, billing and terms pages reviewed.
- **Downgrading:** Plans can be changed in Billing through Manage subscription. Cancellation does not move the account to a permanent free plan.
- **Account data:** Access continues through the billing cycle. Pipedrive says cancelled paid accounts are permanently deleted after six months. Export data before access ends.

## At a glance

- Effective: End of paid term
- Refund: No
- Data retention: 6 months
- Free plan after: No

## FAQ

**Who can cancel Pipedrive?**

A user with account-settings access.

**When does cancellation take effect?**

At the end of the current monthly or annual subscription term.

**Can I get a refund?**

Pipedrive says cancellation does not produce a refund and annual subscriptions are prepaid.

**How long is data kept?**

Pipedrive documents permanent deletion after a paid account has been cancelled for six months.

## Official sources

- [Cancel a paid Pipedrive account](https://support.pipedrive.com/en/article/how-can-i-cancel-my-paid-pipedrive-account?category=billing) (checked 2026-08-10)
- [Pipedrive monthly and annual billing](https://support.pipedrive.com/en/article/what-is-the-difference-between-annual-and-monthly-billing-in-pipedrive) (checked 2026-08-10)
- [Pipedrive pricing](https://www.pipedrive.com/en/pricing) (checked 2026-08-10)
- [How Pipedrive pricing works](https://support.pipedrive.com/en/article/how-does-pricing-work-in-pipedrive) (checked 2026-08-10)
- [Pipedrive terms of service](https://www.pipedrive.com/en/terms-of-service) (checked 2026-08-10)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/pipedrive.json