# How to cancel Pingdom

A Pingdom organization owner or administrator cancels from the Subscriptions Page in Pingdom settings by clicking Cancel subscription under Current subscription. It takes about a minute, and the organization loses Pingdom access and stops being billed when it cancels. Only the 30-day trial is free if cancelled before it ends; afterwards charges made before cancellation remain payable.

Synthetic website monitoring and real-user performance monitoring from SolarWinds.

- Category: Monitoring
- Entry plan: Synthetic Monitoring at Quantity-based
- Billed via: web, invoice
- Difficulty: Easy (1.8 / 10 on the Cancellation Difficulty Index), takes about 1 minute
- Direct cancellation page: https://documentation.solarwinds.com/en/success_center/pingdom/content/shared/cancel_accounts.htm
- Manually verified on 8 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/pingdom

## Cancel in a web browser

1. **Open Pingdom Settings** Sign in as a Pingdom organization owner or administrator.
2. **Open the Subscriptions Page** Go to the Subscriptions Page in Pingdom settings.
3. **Select Cancel subscription** Click Cancel subscription under Current subscription. The organization loses Pingdom access and billing stops.

> **Warning:** Cancellation removes Pingdom access for every user in the organization.

## Cancel a team plan

> Only an organization owner or administrator can cancel.

1. **Use an owner or administrator** Only a Pingdom organization owner or administrator can cancel the subscription.
2. **Review organization impact** Cancellation removes Pingdom access for all users. The organization and members remain available for other SolarWinds Application Management products.

## Refunds, pausing, downgrades and your data

- **Refunds:** The 30-day trial is free if cancelled before it ends. After the trial, the subscription may be cancelled at any time but the customer remains responsible for charges that occurred before cancellation. No additional post-trial refund window is published.
- **Pausing:** No subscription pause or billing-hold option is documented on the current pricing, product or cancellation pages. Maintenance windows pause monitoring behavior, not billing.
- **Downgrading:** Plans can be changed in the control panel at any time. No continuing free plan is documented, and cancellation removes Pingdom access rather than downgrading the organization to a free tier.
- **Account data:** Cancellation removes Pingdom access, but the SolarWinds organization and members remain for other Application Management products. To delete the organization and its data, cancel all active subscriptions and contact SolarWinds support.

## At a glance

- Cancellation fee: None documented
- Refund window: 30-day trial only
- Effective: Access ends on cancellation
- Free plan after: No

## FAQ

**Who can cancel Pingdom?**

A Pingdom organization owner or administrator.

**Does Pingdom access end when I cancel?**

Yes. The cancellation documentation says the organization loses Pingdom access and is no longer billed.

**Can I get a Pingdom refund?**

The 30-day trial is free if cancelled before it ends. After the trial, you remain responsible for charges that occurred before cancellation.

**Does Pingdom have a free plan after cancellation?**

No continuing free plan is documented. Cancellation removes access.

**Does cancelling Pingdom delete the SolarWinds organization?**

No. The organization and members remain for other Application Management products. Data deletion requires cancelling all subscriptions and contacting support.

## Official sources

- [Pingdom pricing](https://www.pingdom.com/pricing/) (checked 2026-08-08)
- [Pingdom product page - SolarWinds](https://www.solarwinds.com/pingdom) (checked 2026-08-08)
- [Cancel a Pingdom account - SolarWinds documentation](https://documentation.solarwinds.com/en/success_center/pingdom/content/shared/cancel_accounts.htm) (checked 2026-08-08)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/pingdom.json