{
  "slug": "pingdom",
  "name": "Pingdom",
  "domain": "pingdom.com",
  "category": "monitoring",
  "categoryName": "Monitoring",
  "description": "Synthetic website monitoring and real-user performance monitoring from SolarWinds.",
  "directAnswer": "A Pingdom organization owner or administrator cancels from the Subscriptions Page in Pingdom settings by clicking Cancel subscription under Current subscription. It takes about a minute, and the organization loses Pingdom access and stops being billed when it cancels. Only the 30-day trial is free if cancelled before it ends; afterwards charges made before cancellation remain payable.",
  "price": "Quantity-based",
  "priceMonthlyUsd": null,
  "planName": "Synthetic Monitoring",
  "subscriptionPlans": [
    {
      "id": "synthetic-monitoring",
      "name": "Synthetic Monitoring",
      "billingOptions": [],
      "priceNote": "Quantity-based with monthly and annual payment controls; the current public calculator generates the amount after capacity selection.",
      "sourceUrl": "https://www.pingdom.com/pricing/"
    },
    {
      "id": "real-user-monitoring",
      "name": "Real User Monitoring",
      "billingOptions": [],
      "priceNote": "Quantity-based with monthly and annual payment controls; the current public calculator generates the amount after capacity selection.",
      "sourceUrl": "https://www.pingdom.com/pricing/"
    },
    {
      "id": "enterprise",
      "name": "Enterprise",
      "billingOptions": [],
      "priceNote": "Custom quote for 500,000 to more than 5 million monthly page views.",
      "sourceUrl": "https://www.pingdom.com/pricing/"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 1.8,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://documentation.solarwinds.com/en/success_center/pingdom/content/shared/cancel_accounts.htm",
  "cancellationTime": "~1 minute",
  "cancellationTimeSeconds": 60,
  "steps": {
    "web": [
      {
        "title": "Open Pingdom Settings",
        "body": "Sign in as a Pingdom organization owner or administrator."
      },
      {
        "title": "Open the Subscriptions Page",
        "body": "Go to the Subscriptions Page in Pingdom settings."
      },
      {
        "title": "Select Cancel subscription",
        "body": "Click Cancel subscription under Current subscription. The organization loses Pingdom access and billing stops."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Use an owner or administrator",
        "body": "Only a Pingdom organization owner or administrator can cancel the subscription."
      },
      {
        "title": "Review organization impact",
        "body": "Cancellation removes Pingdom access for all users. The organization and members remain available for other SolarWinds Application Management products."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "warning": "Cancellation removes Pingdom access for every user in the organization."
    },
    "team": {
      "note": "Only an organization owner or administrator can cancel."
    }
  },
  "refundInfo": "The 30-day trial is free if cancelled before it ends. After the trial, the subscription may be cancelled at any time but the customer remains responsible for charges that occurred before cancellation. No additional post-trial refund window is published.",
  "pauseInfo": "No subscription pause or billing-hold option is documented on the current pricing, product or cancellation pages. Maintenance windows pause monitoring behavior, not billing.",
  "downgradeInfo": "Plans can be changed in the control panel at any time. No continuing free plan is documented, and cancellation removes Pingdom access rather than downgrading the organization to a free tier.",
  "dataRetentionInfo": "Cancellation removes Pingdom access, but the SolarWinds organization and members remain for other Application Management products. To delete the organization and its data, cancel all active subscriptions and contact SolarWinds support.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None documented"
    },
    {
      "k": "Refund window",
      "v": "30-day trial only"
    },
    {
      "k": "Effective",
      "v": "Access ends on cancellation"
    },
    {
      "k": "Free plan after",
      "v": "No"
    }
  ],
  "faq": [
    {
      "question": "Who can cancel Pingdom?",
      "answer": "A Pingdom organization owner or administrator."
    },
    {
      "question": "Does Pingdom access end when I cancel?",
      "answer": "Yes. The cancellation documentation says the organization loses Pingdom access and is no longer billed."
    },
    {
      "question": "Can I get a Pingdom refund?",
      "answer": "The 30-day trial is free if cancelled before it ends. After the trial, you remain responsible for charges that occurred before cancellation."
    },
    {
      "question": "Does Pingdom have a free plan after cancellation?",
      "answer": "No continuing free plan is documented. Cancellation removes access."
    },
    {
      "question": "Does cancelling Pingdom delete the SolarWinds organization?",
      "answer": "No. The organization and members remain for other Application Management products. Data deletion requires cancelling all subscriptions and contacting support."
    }
  ],
  "officialSources": [
    {
      "title": "Pingdom pricing",
      "url": "https://www.pingdom.com/pricing/",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Pingdom product page - SolarWinds",
      "url": "https://www.solarwinds.com/pingdom",
      "lastCheckedAt": "2026-08-08"
    },
    {
      "title": "Cancel a Pingdom account - SolarWinds documentation",
      "url": "https://documentation.solarwinds.com/en/success_center/pingdom/content/shared/cancel_accounts.htm",
      "lastCheckedAt": "2026-08-08"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-08",
  "nextReviewAt": "2026-10-07",
  "urls": {
    "guide": "https://canicancelit.com/cancel/pingdom",
    "json": "https://canicancelit.com/cancel/pingdom.json",
    "markdown": "https://canicancelit.com/cancel/pingdom.md"
  }
}