# How to cancel Pendo

Cancel Pendo by emailing support@pendo.io or opening Resource Center Support in the app and asking to reach a support engineer, then follow the Order Form term. It takes about 10 minutes plus processing, and access ends when that term expires. Payments are non-cancellable and non-refundable unless the agreement says otherwise.

Product analytics and in-app guidance platform priced by monthly active users on Base, Core and Ultimate plans.

- Category: Analytics
- Entry plan: Base at Custom
- Billed via: web, invoice
- Difficulty: Hard (9.2 / 10 on the Cancellation Difficulty Index), takes about 10 minutes plus processing
- Direct cancellation page: https://support.pendo.io/hc/en-us/articles/360034163971-Get-Help-with-Pendo-from-Technical-Support
- Manually verified on 17 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/pendo

## Cancel in a web browser

> Pendo documents contract end through the Order Form term plus Support or an account representative, not a public Cancel button.

1. **Read the Order Form term** Pendo purchasing starts with an Order Form. The Platform Terms say access and the obligation to render Services automatically terminate when that Term expires.
2. **Contact Pendo Support in writing** Email support@pendo.io or sign in, open the Resource Center from the Pendo badge, choose Support, then Ask a question. Paid customers can ask the Support Bot to connect them with a support engineer.
3. **Ask Support or your Pendo representative to confirm non-renewal** The public help pages do not document a self-serve Cancel button. Help articles tell customers to contact their Pendo account representative for contract packaging questions.
4. **Export data before the term ends** You may export Customer Data before expiry and may request a copy for up to 30 days after. Pendo then deletes Customer Data unless legally prohibited.

> **Warning:** Order Form payments are non-cancellable and non-refundable unless the agreement expressly says otherwise.

## Cancel a team plan

1. **Paid Support is for paid subscriptions** Access to a support engineer requires a paid subscription. Pendo Free customers can use the Support Bot and Community only.
2. **If you cannot sign in, use the request form** Paid customers who cannot sign in can open a ticket from the Help Center request form.

## Refunds, pausing, downgrades and your data

- **Refunds:** The current Platform Terms of Service say that except as otherwise expressly stated in the Agreement, all payment obligations under any and all Order Forms are non-cancellable, and all payments are non-refundable. A refund of prepaid unused Fees is described if Pendo cannot correct a warranted non-conformity and either party terminates the affected Order Form.
- **Pausing:** No subscription pause option is documented in the Platform Terms or the public pricing page.
- **Downgrading:** Paid plans are Base, Core and Ultimate, quoted by MAU and functionality. Pendo Free exists separately at up to 500 MAUs. The public pages do not document an automatic move to Free when a paid Order Form expires.
- **Account data:** Pendo retains subscription raw event data for 7 years (84 months) by default. Session Replay is deleted after 30 days, or 90 days with extended retention. After the Agreement ends, you may request a copy of Customer Data for 30 days, then Pendo deletes it unless legally prohibited.

## At a glance

- Cancellation fee: None documented
- Refund window: None (standard policy)
- Effective: End of Order Form term
- Free plan after: Pendo Free exists separately

## FAQ

**How do I cancel Pendo?**

Check the Order Form term and contact Support at support@pendo.io or through Resource Center Support. Access ends when that term expires.

**Does Pendo auto-renew?**

The public Platform Terms say the Term is the subscription term on the Order Form and that access automatically terminates when that Term expires. Any renewal rule on the Order Form itself is not published.

**Are Pendo fees refundable?**

Normally no. Order Form payments are non-cancellable and non-refundable except as the agreement expressly states.

**Is there a free Pendo plan?**

Yes. Pendo Free covers up to 500 MAUs. The docs do not say a cancelled paid subscription is moved there automatically.

**How long can I get my data after the contract ends?**

Export before expiry, or request a copy for up to 30 days after. Pendo then deletes Customer Data.

**Can I pause Pendo?**

No pause option is documented.

## Official sources

- [Pendo Platform Terms of Service (23 February 2026)](https://go.pendo.io/rs/185-LQW-370/images/Pendo-Platform-Terms-of-Service-23Feb2026-FINAL.pdf?version=1) (checked 2026-08-17)
- [Pendo Contract Center for customers](https://www.pendo.io/contract-center/customers/) (checked 2026-08-17)
- [Get help with Pendo from Technical Support](https://support.pendo.io/hc/en-us/articles/360034163971-Get-Help-with-Pendo-from-Technical-Support) (checked 2026-08-17)
- [Pendo pricing](https://www.pendo.io/pricing/) (checked 2026-08-17)
- [Subscription data retention](https://support.pendo.io/hc/en-us/articles/360051268732-Subscription-data-retention) (checked 2026-08-17)
- [Subscription settings](https://support.pendo.io/hc/en-us/articles/10404697355803-Subscription-settings) (checked 2026-08-17)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/pendo.json