# How to cancel Pantheon

Cancel a Pantheon site plan from Site Settings: click Manage site plan, Switch to free plan, check Yes, cancel my plan, and Confirm downgrade. Resources change immediately. Pantheon issues no refunds or prorated credits for site plan downgrades.

WebOps hosting for WordPress, Drupal and Next.js with Basic, Performance and Elite site plans plus Silver and Gold workspace tiers.

- Category: Hosting & deployment
- Entry plan: Basic at $55 / month
- Billed via: web
- Difficulty: Medium (5.9 / 10 on the Cancellation Difficulty Index), takes about 3 minutes
- Direct cancellation page: https://dashboard.pantheon.io/
- Manually verified on 17 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/pantheon

## Cancel in a web browser

> This flow cancels a site plan by switching it to Sandbox. Gold workspace cancellation is not documented the same way, and workspaces cannot be deleted.

1. **Open the Site Dashboard as Site Owner** Only the Site Owner or an Organization Administrator can change the site plan.
2. **Open Site Settings, then Manage site plan** Click Site Settings. In Site Details, click Manage site plan.
3. **Click Switch to free plan** Use the Switch to free plan link to cancel the current paid plan.
4. **Confirm the downgrade** Select a reason, check Yes, cancel my plan, and click Confirm downgrade.
5. **Remove the site payment method** Remove the card used for that site. You can delete the remaining Sandbox site afterward from Settings, Delete Site.

> **Warning:** Downgrading to Sandbox immediately deletes custom domains and turns off automatic backups. No prorated refund is issued.

## Cancel a team plan

1. **Site Owner or Organization Administrator only** Other roles cannot change the site plan. Contract and EDU+ organizations bill through a contract.
2. **Elite sites go through Sales** Elite sites cannot manage plans from the Site Dashboard. Contact Sales or your Client Sales Executive.

## Refunds, pausing, downgrades and your data

- **Refunds:** Site plan downgrades change resources immediately. The next billing cycle is charged at the new plan. Pantheon says no prorated refunds or credits are issued for site downgrades. Annual plans auto-renew unless terminated in advance.
- **Pausing:** No site-plan pause is documented. You can downgrade to Sandbox or delete the site after that downgrade.
- **Downgrading:** Downgrades apply immediately to resources and features. Custom domains are automatically deleted if you drop to Sandbox. Disable Object Cache and Pantheon Search before selecting Basic. Automatic backups stop on Sandbox. Upgrades charge a prorated remainder of the current period immediately.
- **Account data:** Cancelling the paid plan leaves a Sandbox site unless you delete it: Settings, Delete Site, then confirm Delete This Site. Workspaces cannot be deleted. Custom domains are removed when the site becomes Sandbox.

## At a glance

- Cancellation fee: None documented
- Refund window: None; no prorated credit
- Effective: Immediately
- Free plan after: Yes, Sandbox

## FAQ

**When does cancelling a Pantheon site plan take effect?**

Immediately for resources and features. The next invoice uses the Sandbox plan. No prorated refund is issued.

**Who can cancel?**

The Site Owner or an Organization Administrator.

**Do I keep a free site?**

Yes, unless you delete it. Sandbox cannot use custom domains and shows an interstitial warning page.

**Can I cancel a Gold workspace the same way?**

The documented Switch to free plan flow is for site plans. Workspaces cannot be deleted. A matching self-serve Gold cancel path is not documented.

**What about annual billing?**

Annual plans auto-renew unless terminated in advance. Switching annual to monthly takes effect after the current annual term ends.

## Official sources

- [Site Hosting Plans and Addons](https://docs.pantheon.io/guides/account-mgmt/plans/site-plans) (checked 2026-08-17)
- [Pantheon pricing](https://pantheon.io/plans/pricing) (checked 2026-08-17)
- [Billing Periods](https://docs.pantheon.io/guides/account-mgmt/billing/periods) (checked 2026-08-17)
- [Payment Methods](https://docs.pantheon.io/guides/account-mgmt/billing/methods) (checked 2026-08-17)
- [Account Tiers](https://docs.pantheon.io/guides/account-mgmt/plans/workspace-plans) (checked 2026-08-17)
- [Workspaces](https://docs.pantheon.io/guides/account-mgmt/workspace-sites-teams/workspaces) (checked 2026-08-17)
- [Sites](https://docs.pantheon.io/guides/account-mgmt/workspace-sites-teams/sites) (checked 2026-08-17)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/pantheon.json