# How to cancel PagerDuty

Cancel PagerDuty from User Icon, then Account Settings, then Need to cancel your account, then Cancel my Account. Only the Account Owner can do this. It takes about a minute, and access ends immediately with permanent deletion of the account and its data. Yearly accounts do not get prorated refunds.

Incident management and on-call platform for alerting, escalation, workflows and response.

- Category: Monitoring
- Entry plan: Professional at $25 / user / month
- Billed via: web, invoice
- Difficulty: Medium (5.7 / 10 on the Cancellation Difficulty Index), takes about 1 minute
- Direct cancellation page: https://support.pagerduty.com/main/docs/cancel-your-account
- Manually verified on 17 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/pagerduty

## Cancel in a web browser

1. **Sign in as the Account Owner** Only the Account Owner can cancel. If Account Settings is missing under the user icon, open People, then Users, and find the Account Owner.
2. **Open Account Settings** In the web app, go to User Icon, then Account Settings, and select the Account Settings tab.
3. **Choose Need to cancel your account?** At the bottom of the page, click Need to cancel your account? Read the prompt. Yearly accounts do not get prorated refunds.
4. **Click Cancel my Account** Access ends immediately. The account and all related data are permanently deleted. The action cannot be reversed or recovered.

> **Warning:** Cancel my Account immediately deletes the PagerDuty account and all related data. It cannot be reversed.

## Cancel a team plan

> Only the Account Owner can cancel. Downgrades go through Sales.

1. **Only the Account Owner can cancel or see billing** The Account Owner is the only user with access to billing-related information and the only user who can cancel the account.
2. **Downgrade through Sales, not the cancel flow** To change to a lower pricing plan instead of deleting the account, reach out to the Sales team. Cancel my Account permanently deletes the account rather than moving it to Free.
3. **Annual and invoice customers give non-renewal notice** Each Order Form is non-cancellable and non-refundable except as the agreement or Order Form provides. To downgrade or not renew, send notice to renewals@pagerduty.com at least 30 days before the auto-renewal date. Invoice yearly prepayment is set up through Sales. Reducing purchased license count is also an email to renewals@pagerduty.com and applies on the following month's invoice.

## Refunds, pausing, downgrades and your data

- **Refunds:** The cancel-account article says yearly accounts do not get prorated refunds. The Terms of Service say each Order Form is non-cancellable and non-refundable except as the agreement or that Order Form provides. If the customer terminates for cause, PagerDuty refunds prepaid fees for the remainder of the Subscription Term after the termination date.
- **Pausing:** No subscription pause or billing-hold option is documented. Pausing or deactivating an on-call schedule is not a billing pause.
- **Downgrading:** Downgrading the pricing plan is done by contacting Sales. Cancelling the account does not leave a Free plan: access ends immediately and the account is deleted. A separate Free plan exists for new sign-ups (up to 5 users) and is not the documented result of Cancel my Account. Removing users does not lower the month-to-month bill by itself because the charge uses a high-water mark of full users.
- **Account data:** Cancelling the account permanently deletes the account and all related data, immediately, with no recovery. Paid historic data access while the account is live is 3 months on Professional and 1 year on Business.

## At a glance

- Cancellation fee: None documented
- Refund window: No yearly prorated refunds
- Effective: Immediate, account deleted
- Free plan after: No

## FAQ

**Who can cancel PagerDuty?**

Only the Account Owner. Other users will not see Account Settings under the user icon.

**When does cancellation take effect?**

Immediately. You lose access at once. The account cannot be reactivated.

**Can I get a refund?**

Not on a yearly account. PagerDuty says it does not offer prorated refunds. Order Forms are non-cancellable and non-refundable except as the terms or the Order Form say.

**Does cancelling leave me on the Free plan?**

No. Cancel my Account deletes the account and its data. Downgrading to another paid plan goes through Sales.

**How do I lower the user count without deleting the account?**

Email renewals@pagerduty.com with the desired license count. The change shows on the following month's invoice. Deleting users alone does not lower the high-water-mark charge.

**Can I cancel from the iOS or Android app?**

No. Removing an account from the mobile app only unlinks that device login. Cancellation is in the web app Account Settings tab.

## Official sources

- [Cancel Your Account - PagerDuty Support](https://support.pagerduty.com/main/docs/cancel-your-account) (checked 2026-08-17)
- [Billing, Invoices and Payments - PagerDuty Support](https://support.pagerduty.com/main/docs/billing-invoices-payments) (checked 2026-08-17)
- [Account Settings - PagerDuty Support](https://support.pagerduty.com/main/docs/account-settings) (checked 2026-08-17)
- [Incident Management pricing - PagerDuty](https://www.pagerduty.com/pricing/incident-management/) (checked 2026-08-17)
- [Terms of Service - PagerDuty](https://www.pagerduty.com/terms-of-service/) (checked 2026-08-17)

---

Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/pagerduty.json