{
  "slug": "paddle",
  "name": "Paddle",
  "domain": "paddle.com",
  "category": "developer-infrastructure",
  "categoryName": "Developer infrastructure",
  "description": "Merchant-of-record payments, tax and billing platform for software sellers. Paddle resells the seller's product and takes a per-transaction discount instead of a monthly seat fee.",
  "directAnswer": "Email Paddle Seller Support at sellers@paddle.com to end the supplier agreement, giving at least 30 days written notice. It takes about 10 minutes to send; Paddle then stops Services after the notice period. There is no monthly platform fee to refund, and Paddle may hold supplier fees for later chargebacks.",
  "price": "5% + 50¢ / sale",
  "priceMonthlyUsd": null,
  "planName": "Pay-as-you-go",
  "subscriptionPlans": [
    {
      "id": "pay-as-you-go",
      "name": "Pay-as-you-go",
      "billingOptions": [],
      "priceNote": "5% + 50¢ per Checkout transaction. No monthly fee. Products under $10 need custom pricing.",
      "sourceUrl": "https://www.paddle.com/pricing"
    },
    {
      "id": "paddle-invoicing",
      "name": "Paddle Invoicing",
      "billingOptions": [],
      "priceNote": "3.5% of SRP where payment is made by bank transfer, as stated in the Master Services Agreement.",
      "sourceUrl": "https://www.paddle.com/legal/terms"
    },
    {
      "id": "custom",
      "name": "Custom pricing",
      "billingOptions": [],
      "priceNote": "Custom pricing for large-scale businesses and optional premium services. Book a demo.",
      "sourceUrl": "https://www.paddle.com/pricing"
    }
  ],
  "difficulty": "Hard",
  "difficultyScore": 9.6,
  "billingMethods": [
    "invoice"
  ],
  "accountTypes": [
    "personal",
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://www.paddle.com/help/start/intro-to-paddle/how-do-i-contact-support",
  "cancellationTime": "~10 minutes",
  "cancellationTimeSeconds": 600,
  "steps": {
    "web": [
      {
        "title": "Confirm you are ending the seller account",
        "body": "This guide is the Paddle Supplier Account used to sell software. Buyer subscription cancellations go through paddle.net and are a different flow."
      },
      {
        "title": "Email Seller Support from the account email",
        "body": "Existing vendors email sellers@paddle.com from an address linked to the vendor account. Ask Paddle to terminate the supplier agreement."
      },
      {
        "title": "Give at least 30 days written notice",
        "body": "The Master Services Agreement lets either party terminate at any time by giving the other at least 30 days prior notice in writing."
      },
      {
        "title": "Send the legal copy to legal@paddle.com",
        "body": "Notices under the Agreement may be given by email. Paddle's address for those notices is legal@paddle.com. Ask for written confirmation of the termination date."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Turn off optional Additional Services",
        "body": "Checkout Recovery and Retain can be activated from the Supplier Dashboard and have their own fees. Stop those add-ons if you no longer want them, then terminate the Agreement if you are leaving Paddle."
      },
      {
        "title": "Plan for held payouts after termination",
        "body": "On termination Paddle may retain Supplier Fees it reasonably needs for outstanding liabilities, Chargebacks and refunds, including buyer subscriptions that run past the termination date. Held amounts are released on or before the later of six months from termination or the expiry of the last Product subscription."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "Paddle is a merchant of record. This is the seller leaving Paddle, not a buyer cancelling on paddle.net.",
      "warning": "Give 30 days written notice. Paddle may hold supplier fees after termination to cover Chargebacks and refunds."
    },
    "team": {
      "note": "Use the vendor email on the account so Seller Support can match the request."
    }
  },
  "refundInfo": "Pay-as-you-go has no monthly platform fee, so there is no unused-month SaaS refund. Paddle keeps the Paddle Discount on completed sales. After termination Paddle may hold Supplier Fees to cover Chargebacks and refunds, then release the remainder on or before the later of six months from termination or the last Product subscription expiry.",
  "pauseInfo": "No seller-account pause is documented. After six consecutive months with no sales and an outstanding Supplier Fee, Paddle may charge a dormancy charge and/or deactivate the Supplier Account.",
  "downgradeInfo": "There is no lower paid SaaS tier. Pay-as-you-go already has no monthly fee. Custom pricing and Additional Services are optional. After termination Paddle stops Services and disables access to related technology, including APIs.",
  "dataRetentionInfo": "Paddle's pricing FAQ says seller data is the seller's and can be migrated. On termination or expiration Paddle will within 30 days return or destroy manuals, documentation and Confidential Information in its possession, unless it must retain data for ongoing Buyer subscriptions or to comply with a legal obligation.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None documented"
    },
    {
      "k": "Refund window",
      "v": "No monthly fee to refund"
    },
    {
      "k": "Effective",
      "v": "After 30 days written notice"
    },
    {
      "k": "Free plan after",
      "v": "No"
    }
  ],
  "faq": [
    {
      "question": "Is this how a customer cancels a Paddle-billed app?",
      "answer": "No. Buyers cancel through paddle.net or the link in their subscription email. This guide is for sellers ending their Paddle Supplier Account."
    },
    {
      "question": "How much notice does Paddle need?",
      "answer": "At least 30 days written notice. Email sellers@paddle.com and send the legal copy to legal@paddle.com."
    },
    {
      "question": "Is there a monthly Paddle fee to cancel?",
      "answer": "Not on pay-as-you-go. Pricing is 5% + 50¢ per Checkout transaction with no monthly fee. Invoicing and custom plans use different rates."
    },
    {
      "question": "Can I migrate off Paddle?",
      "answer": "Paddle says there are no lock-in periods and that your data is yours and can be migrated to another provider."
    },
    {
      "question": "When does Paddle stop taking payments?",
      "answer": "After termination Paddle ceases Services and disables related technology. Give 30 days notice so that date is agreed in writing."
    },
    {
      "question": "Will Paddle keep some of my balance?",
      "answer": "It may retain Supplier Fees needed for Chargebacks and refunds, including buyer subscriptions that continue after you leave, then release the remainder by the later of six months or the last Product subscription expiry."
    }
  ],
  "officialSources": [
    {
      "title": "Paddle pricing",
      "url": "https://www.paddle.com/pricing",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Paddle Master Services Agreement",
      "url": "https://www.paddle.com/legal/terms",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "How do I contact Support?",
      "url": "https://www.paddle.com/help/start/intro-to-paddle/how-do-i-contact-support",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "The legal relationship between Paddle and you",
      "url": "https://www.paddle.com/help/start/intro-to-paddle/the-legal-relationship-between-paddle-and-you",
      "lastCheckedAt": "2026-08-17"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-17",
  "nextReviewAt": "2026-10-16",
  "urls": {
    "guide": "https://canicancelit.com/cancel/paddle",
    "json": "https://canicancelit.com/cancel/paddle.json",
    "markdown": "https://canicancelit.com/cancel/paddle.md"
  }
}