{ "slug": "otter-ai", "name": "Otter.ai", "domain": "otter.ai", "category": "productivity", "categoryName": "Productivity", "description": "Meeting transcription and AI-notetaking service for live recordings, imported files, summaries, and team workspaces.", "directAnswer": "A workspace owner or admin cancels Otter.ai from Account Settings > Billing by clicking Cancel plan and confirming Cancel subscription. It takes about 2 minutes, the plan ends at the end of the billing period, and Otter recommends cancelling at least 24 hours before the next billing date. Otter does not refund purchased subscriptions or unused portions.", "price": "$16.99 / user / month", "priceMonthlyUsd": 16.99, "planName": "Pro", "subscriptionPlans": [ { "id": "pro", "name": "Pro", "billingOptions": [ { "cycle": "month", "priceUsd": 16.99 } ], "priceNote": "$16.99 per user monthly; annual billing is shown as $8.33 per user per month, but the total annual charge is not stated", "sourceUrl": "https://otter.ai/pricing" }, { "id": "business", "name": "Business", "billingOptions": [ { "cycle": "month", "priceUsd": 30 } ], "priceNote": "$30 per user monthly; a current promotion shows $24 for the first three months, and annual billing is shown as $19.99 per user per month without a total annual charge", "sourceUrl": "https://otter.ai/pricing" }, { "id": "enterprise", "name": "Enterprise", "billingOptions": [], "priceNote": "Custom pricing", "sourceUrl": "https://otter.ai/pricing" }, { "id": "pro-student-and-teacher", "name": "Pro Student and Teacher", "billingOptions": [ { "cycle": "month", "priceUsd": 13.59 }, { "cycle": "year", "priceUsd": 79.99 } ], "priceNote": "For eligible students and teachers who use an email address ending in .edu", "sourceUrl": "https://otter.ai/pricing" } ], "difficulty": "Medium", "difficultyScore": 5.5, "billingMethods": [ "web", "ios", "android" ], "accountTypes": [ "personal", "team", "enterprise" ], "cancellationUrl": "https://otter.ai/account/billing", "cancellationTime": "~2 minutes", "cancellationTimeSeconds": 120, "steps": { "web": [ { "title": "Sign in as an admin", "body": "Only the workspace owner or an admin can cancel." }, { "title": "Open Billing", "body": "Click the profile in the left navigation and select Account Settings, then Billing." }, { "title": "Click Cancel plan", "body": "Choose Cancel plan at the bottom of the Billing page." }, { "title": "Give a reason", "body": "Select the main cancellation reason and click Continue." }, { "title": "Confirm cancellation", "body": "Review the pop-up and click Cancel subscription." } ], "ios": [ { "title": "Open iPhone Settings", "body": "For an Apple-billed subscription, open Settings and tap your name." }, { "title": "Open Subscriptions", "body": "Tap Subscriptions and choose Otter." }, { "title": "Cancel the subscription", "body": "Tap Cancel Subscription and follow the prompts." } ], "android": [ { "title": "Open Google Play subscriptions", "body": "For a Google Play purchase, sign in to the correct Google Account and open Subscriptions." }, { "title": "Select Otter", "body": "Choose the Otter subscription." }, { "title": "Cancel the subscription", "body": "Tap Cancel subscription and follow the instructions." } ], "team": [ { "title": "Use an owner or admin account", "body": "Only the workspace owner or an admin can cancel a team subscription." }, { "title": "Remove members who need individual plans", "body": "After expiry, an admin can remove a member from the workspace so that member can buy an individual subscription." } ] }, "platformNotes": { "web": { "note": "Cancel at least 24 hours before the next billing date.", "warning": "After expiry, Basic limits access to the 25 most recent conversations." }, "ios": { "note": "Apple manages cancellation and refunds for Apple-billed purchases." }, "android": { "note": "Google Play manages cancellation and refunds for Google-billed purchases." }, "team": { "note": "Only the workspace owner or an admin can cancel." } }, "refundInfo": "Otter does not offer refunds for purchased subscriptions or unused portions. Apple App Store and Google Play purchases use the store's own billing and refund process.", "pauseInfo": "Otter documents a Pause Plan control in Account Settings, then Plan. Click Pause Plan. The public guide does not state the available duration or billing details.", "downgradeInfo": "Cancellation schedules the workspace to move to Basic after the current billing period. The workspace stays active and team members retain access to the 25 most recent conversations under Basic limits.", "dataRetentionInfo": "Conversations remain after a subscription cancellation, subject to Basic limits. Account deletion is separate and permanent: conversations, settings, and shared content are deleted and cannot be recovered, while limited information such as email may be retained for accounting and administration. Deleting the app does not cancel a store subscription.", "factRows": [ { "k": "Cancellation fee", "v": "None documented" }, { "k": "Refund window", "v": "No vendor refunds" }, { "k": "Effective", "v": "End of billing period" }, { "k": "Free plan after", "v": "Yes, Basic" } ], "faq": [ { "question": "Who can cancel Otter.ai?", "answer": "Only the workspace owner or an admin can cancel the subscription." }, { "question": "When does cancellation take effect?", "answer": "At the end of the billing period. Otter recommends cancelling at least 24 hours before the next billing date." }, { "question": "Can I get a refund?", "answer": "Otter does not refund purchased subscriptions or unused portions. Store purchases follow Apple or Google policy." }, { "question": "What happens to conversations?", "answer": "The workspace stays active on Basic, where team members can access the 25 most recent conversations." }, { "question": "Can I pause Otter.ai?", "answer": "Yes. Otter documents a Pause Plan button in Account Settings, then Plan, but does not publish duration or billing details." } ], "officialSources": [ { "title": "Otter.ai pricing", "url": "https://otter.ai/pricing", "lastCheckedAt": "2026-08-08" }, { "title": "Cancel an Otter subscription - Otter Help", "url": "https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription", "lastCheckedAt": "2026-08-08" }, { "title": "Delete your Otter account - Otter Help", "url": "https://help.otter.ai/hc/en-us/articles/360047870454-Delete-your-Otter-account", "lastCheckedAt": "2026-08-08" }, { "title": "Move an App Store or Google Play subscription to web - Otter Help", "url": "https://help.otter.ai/hc/en-us/articles/16494135866007-Move-your-Apple-App-Store-iOS-or-Google-Play-Store-Android-subscription-to-Otter-via-Web", "lastCheckedAt": "2026-08-08" }, { "title": "Cancel Otter Pro - Otter Help", "url": "https://help.otter.ai/hc/en-us/articles/360048593573-Cancel-your-Otter-Pro-subscription", "lastCheckedAt": "2026-08-08" }, { "title": "Cancel Otter Business - Otter Help", "url": "https://help.otter.ai/hc/en-us/articles/360049126793-Cancel-your-Otter-Business-subscription", "lastCheckedAt": "2026-08-08" }, { "title": "Update a payment method - Otter Help", "url": "https://help.otter.ai/hc/en-us/articles/8560997752983-Update-add-or-delete-your-payment-method", "lastCheckedAt": "2026-08-08" }, { "title": "Cancel a subscription from Apple - Apple Support", "url": "https://support.apple.com/en-us/118428", "lastCheckedAt": "2026-08-08" }, { "title": "Cancel a subscription on Google Play - Google Play Help", "url": "https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en-EN", "lastCheckedAt": "2026-08-08" } ], "verified": true, "manuallyVerifiedAt": "2026-08-08", "nextReviewAt": "2026-10-07", "urls": { "guide": "https://canicancelit.com/cancel/otter-ai", "json": "https://canicancelit.com/cancel/otter-ai.json", "markdown": "https://canicancelit.com/cancel/otter-ai.md" } }