# How to cancel Omnisend

Cancel Omnisend from Store Settings > Pricing and usage > Plan overview. Click Cancel, complete the short wizard and confirm the downgrade to Free. It takes about 3 minutes. The paid plan remains active through the billing cycle, and charges are normally non-refundable.

Ecommerce marketing platform for email, SMS, web push and automation.

- Category: SEO & marketing
- Entry plan: Standard at $16 / month
- Billed via: web
- Difficulty: Easy (1.9 / 10 on the Cancellation Difficulty Index), takes about 3 minutes
- Direct cancellation page: https://support.omnisend.com/en/articles/3533018-omnisend-pricing-plans-2026
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/omnisend

## Cancel in a web browser

1. **Open Pricing and usage** In the current store, go to Store Settings > Pricing and usage.
2. **Open Plan overview** Select Plan overview and click Cancel.
3. **Complete the wizard** Answer the short questions and confirm the downgrade to Free.
4. **Wait for the cycle to end** The paid plan stays active through the billing cycle, then billing stops.

## Refunds, pausing, downgrades and your data

- **Refunds:** Charges are normally non-refundable. Omnisend may consider the last cycle when no features were used or when a cancellation made before renewal failed technically.
- **Pausing:** A one-time $50 plus VAT fee can freeze the account for up to 12 months.
- **Downgrading:** Cancellation returns the store to Free at cycle end. Manage your Plan also permits a cheaper paid plan and applies overpaid credit to later billing.
- **Account data:** Paid cancellation returns the store to Free instead of deleting it, preserving account access under Free limits. Full account closure is separate.

## At a glance

- Cancellation fee: None
- Refund window: Limited exceptions
- Effective: End of billing cycle
- Freeze: Up to 12 months

## FAQ

**When does cancellation take effect?**

At the end of the billing cycle, when the store returns to Free.

**Are refunds available?**

Normally no, with limited exceptions for non-use or a failed timely cancellation.

**Can I freeze Omnisend?**

Yes, up to 12 months for a one-time $50 plus VAT fee.

**Who can manage billing?**

Store owners and admins, not managers.

**Does cancellation remove the account?**

No. The paid plan returns to Free unless the account is separately closed.

## Official sources

- [Omnisend Pricing Plans 2026](https://support.omnisend.com/en/articles/3533018-omnisend-pricing-plans-2026) (checked 2026-08-13)
- [Omnisend refund policy](https://support.omnisend.com/en/articles/1061808-omnisend-refund-policy) (checked 2026-08-13)
- [Configure Store Settings](https://support.omnisend.com/en/articles/13363021-configure-store-settings) (checked 2026-08-13)

---

Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/omnisend.json