{
  "slug": "omnisend",
  "name": "Omnisend",
  "domain": "omnisend.com",
  "category": "seo-marketing",
  "categoryName": "SEO & marketing",
  "description": "Ecommerce marketing platform for email, SMS, web push and automation.",
  "directAnswer": "Cancel Omnisend from Store Settings > Pricing and usage > Plan overview. Click Cancel, complete the short wizard and confirm the downgrade to Free. It takes about 3 minutes. The paid plan remains active through the billing cycle, and charges are normally non-refundable.",
  "price": "$16 / month",
  "priceMonthlyUsd": 16,
  "planName": "Standard",
  "subscriptionPlans": [
    {
      "id": "standard",
      "name": "Standard",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 16
        }
      ],
      "priceNote": "Starting price for up to 500 contacts; price scales with billable contacts",
      "sourceUrl": "https://support.omnisend.com/en/articles/3533018-omnisend-pricing-plans-2026"
    },
    {
      "id": "pro",
      "name": "Pro",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 59
        }
      ],
      "priceNote": "Starting price; price scales with billable contacts and SMS is a separate volume-based add-on for new subscribers",
      "sourceUrl": "https://support.omnisend.com/en/articles/3533018-omnisend-pricing-plans-2026"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 1.9,
  "billingMethods": [
    "web"
  ],
  "accountTypes": [
    "team"
  ],
  "cancellationUrl": "https://support.omnisend.com/en/articles/3533018-omnisend-pricing-plans-2026",
  "cancellationTime": "~3 minutes",
  "cancellationTimeSeconds": 180,
  "steps": {
    "web": [
      {
        "title": "Open Pricing and usage",
        "body": "In the current store, go to Store Settings > Pricing and usage."
      },
      {
        "title": "Open Plan overview",
        "body": "Select Plan overview and click Cancel."
      },
      {
        "title": "Complete the wizard",
        "body": "Answer the short questions and confirm the downgrade to Free."
      },
      {
        "title": "Wait for the cycle to end",
        "body": "The paid plan stays active through the billing cycle, then billing stops."
      }
    ],
    "ios": [],
    "android": [],
    "team": []
  },
  "platformNotes": {
    "team": {
      "note": "Owners and admins can manage subscription billing.",
      "warning": "Cancelling legacy pricing means any later resubscription uses the pricing rules introduced May 4, 2026."
    }
  },
  "refundInfo": "Charges are normally non-refundable. Omnisend may consider the last cycle when no features were used or when a cancellation made before renewal failed technically.",
  "pauseInfo": "A one-time $50 plus VAT fee can freeze the account for up to 12 months.",
  "downgradeInfo": "Cancellation returns the store to Free at cycle end. Manage your Plan also permits a cheaper paid plan and applies overpaid credit to later billing.",
  "dataRetentionInfo": "Paid cancellation returns the store to Free instead of deleting it, preserving account access under Free limits. Full account closure is separate.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None"
    },
    {
      "k": "Refund window",
      "v": "Limited exceptions"
    },
    {
      "k": "Effective",
      "v": "End of billing cycle"
    },
    {
      "k": "Freeze",
      "v": "Up to 12 months"
    }
  ],
  "faq": [
    {
      "question": "When does cancellation take effect?",
      "answer": "At the end of the billing cycle, when the store returns to Free."
    },
    {
      "question": "Are refunds available?",
      "answer": "Normally no, with limited exceptions for non-use or a failed timely cancellation."
    },
    {
      "question": "Can I freeze Omnisend?",
      "answer": "Yes, up to 12 months for a one-time $50 plus VAT fee."
    },
    {
      "question": "Who can manage billing?",
      "answer": "Store owners and admins, not managers."
    },
    {
      "question": "Does cancellation remove the account?",
      "answer": "No. The paid plan returns to Free unless the account is separately closed."
    }
  ],
  "officialSources": [
    {
      "title": "Omnisend Pricing Plans 2026",
      "url": "https://support.omnisend.com/en/articles/3533018-omnisend-pricing-plans-2026",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Omnisend refund policy",
      "url": "https://support.omnisend.com/en/articles/1061808-omnisend-refund-policy",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Configure Store Settings",
      "url": "https://support.omnisend.com/en/articles/13363021-configure-store-settings",
      "lastCheckedAt": "2026-08-13"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-13",
  "nextReviewAt": "2026-10-12",
  "urls": {
    "guide": "https://canicancelit.com/cancel/omnisend",
    "json": "https://canicancelit.com/cancel/omnisend.json",
    "markdown": "https://canicancelit.com/cancel/omnisend.md"
  }
}