# How to cancel Okta

Send Okta a written notice of non-renewal at least 30 days before the term ends, with a Legal Notice copy to legal@okta.com. It takes about 10 minutes to send; the subscription then runs to the end of the current Order Form term. Fees already paid are non-cancelable and non-refundable.

Okta Workforce Identity is the Okta Platform suite for employee, contractor and partner access. It is sold separately from Auth0 and Okta Customer Identity.

- Category: Identity & privacy
- Entry plan: Starter at $6 / user / month
- Billed via: invoice
- Difficulty: Hard (9.5 / 10 on the Cancellation Difficulty Index), takes about 10 minutes
- Direct cancellation page: https://www.okta.com/contact-sales/
- Manually verified on 17 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/okta

## Cancel in a web browser

> Okta Workforce Identity is an annual Order Form, not a self-serve consumer cancel button.

1. **Confirm this is Okta Workforce Identity** This guide is the Okta Platform Workforce Identity subscription, not Auth0 and not Okta Customer Identity. Paid suites are billed annually per user, with a $1,500 annual contract minimum.
2. **Give written notice of non-renewal at least 30 days before the term ends** The Master Subscription Agreement says subscriptions automatically renew for a term equal to the expiring Term unless either party gives notice of non-renewal at least 30 days prior to the end of the then-current Term.
3. **Send a Legal Notice copy to legal@okta.com** Legal Notices, including notices of termination, must be in writing and must also include an email copy to legal@okta.com with Legal Notice clearly set forth in the subject line.
4. **Tell your Okta sales or success contact** Suites above Starter are sold through sales. Use your account team or the contact-sales form so the Order Form is marked not to renew. Public docs do not publish a self-serve Cancel button.

> **Warning:** This is not Auth0 and not Okta Customer Identity. Cancelling the wrong product will not end Workforce Identity billing.

## Cancel a team plan

> After the term ends, rights to the Service stop immediately except for the 30-day data-retrieval window if you requested an export.

1. **Use someone who can bind the organization** Non-renewal should come from a person who can act on the Order Form, typically the billing contact or the system administrator named on the account.
2. **Request a Customer Data export before the term ends** If you ask in writing before termination or expiration, Okta makes a Customer Data file available at no cost for 30 days after the term ends, in an industry-standard format such as json or csv.

## Refunds, pausing, downgrades and your data

- **Refunds:** The Master Subscription Agreement states that except as otherwise specifically provided, all Fees paid and payable to Okta are non-cancelable and non-refundable. A pro-rata refund of prepaid unused Fees applies only if you terminate for Okta's uncured material breach, or in the limited warranty and infringement cases the Agreement describes.
- **Pausing:** No pause option is documented for a paid Workforce Identity subscription. Suites are billed annually and auto-renew unless you give notice of non-renewal.
- **Downgrading:** No self-serve downgrade path is documented. Changing suite level or license counts is handled on the Order Form through sales. After expiry or termination, rights to the Service immediately terminate and you must stop using it except as allowed for Customer Data retrieval.
- **Account data:** Upon written request made before termination or expiration, Okta makes Customer Data available for download at no cost for 30 days after the term ends. After that window Okta may delete Customer Data by expunging the unique instance, unless legally prohibited. Backup copies remain until they are scheduled for deletion.

## At a glance

- Cancellation fee: None documented
- Refund window: None; fees non-refundable
- Effective: End of current Term
- Free plan after: No

## FAQ

**Is this the same product as Auth0?**

No. Okta's pricing page splits Okta Platform Workforce Identity from the Auth0 Platform and from Okta Customer Identity. This guide is the Workforce Identity customer subscription.

**How do I stop Okta from renewing?**

Give written notice of non-renewal at least 30 days before the then-current Term ends, and send a Legal Notice copy to legal@okta.com. Also tell your Okta sales or success contact so the Order Form is updated.

**Can I get a refund for unused months?**

Generally no. Fees paid and payable are non-cancelable and non-refundable except in the narrow cases the Master Subscription Agreement lists.

**When does access stop after I give notice?**

Non-renewal lets the current Order Form term finish. Upon expiration or termination, rights to the Service immediately terminate except for the 30-day Customer Data retrieval window if you requested an export.

**Is there a free plan after I cancel?**

No paid-to-free Workforce Identity plan is documented. A 30-day trial and a separate developer Integrator Free Plan exist, but they are not a downgrade path from a paid suite.

**What is the $1,500 minimum?**

Okta's pricing page states that all Workforce Identity suites are billed annually and that a $1,500 annual contract minimum is required.

## Official sources

- [Okta plans and pricing](https://www.okta.com/pricing/) (checked 2026-08-17)
- [Okta Workforce Identity](https://www.okta.com/products/workforce-identity/) (checked 2026-08-17)
- [Okta Master Subscription Agreement](https://www.okta.com/content/dam/okta---digital/en_us/legal/msa-q1fy26-online-terms-2025-02.pdf) (checked 2026-08-17)
- [Okta Information Security Addendum](https://www.okta.com/content/dam/okta---digital/en_us/legal/information-security-addendum-22-jan-2026.pdf) (checked 2026-08-17)
- [Contact Okta sales](https://www.okta.com/contact-sales/) (checked 2026-08-17)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/okta.json