# How to cancel Nutshell

Cancel Nutshell from Settings, Administration, Billing, then Close your account and submit the form. It takes about three minutes and access continues through the current billing cycle. Renewals cancelled within seven days are refundable; other partial-term refunds are not.

CRM and sales suite with pipeline, automation and engagement tools.

- Category: SEO & marketing
- Entry plan: Foundation at $19 / user / month
- Billed via: web
- Difficulty: Medium (4.6 / 10 on the Cancellation Difficulty Index), takes about 3 minutes
- Direct cancellation page: https://support.nutshell.com/en/articles/8429012-nutshell-billing-how-to-cancel-your-subscription
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/nutshell

## Cancel in a web browser

1. **Open Billing** Go to Settings, Administration, then Billing.
2. **Choose Close your account** Click the Close your account link on the right.
3. **Submit the cancellation form** Complete and submit Nutshell's official form. Disabling users alone does not cancel the account.

## Refunds, pausing, downgrades and your data

- **Refunds:** Nutshell refunds a renewal fee in full when the renewal is cancelled within seven calendar days of the charge. Otherwise, early termination and partial subscription terms are non-refundable.
- **Pausing:** No subscription-pause option is documented in Nutshell's checked pricing, cancellation or terms pages.
- **Downgrading:** Nutshell allows plan downgrades, with changes taking effect at the next monthly or annual billing cycle.
- **Account data:** After termination, Nutshell makes data available for export by written request for 30 days. It then deletes production data; encrypted backup copies may persist longer.

## At a glance

- Cancellation fee: None
- Refund window: 7 days after renewal
- Effective: End of billing cycle
- Free plan after: No

## FAQ

**Where do I cancel Nutshell?**

Go to Settings, Administration, Billing, then Close your account.

**Does disabling users cancel Nutshell?**

No. The official account cancellation form must be submitted.

**How long does Nutshell access continue?**

Through the end of the current billing cycle.

**Can a renewal charge be refunded?**

Yes, if you cancel the renewal within seven calendar days of the charge.

**How long can I export Nutshell data?**

For 30 days after termination upon written request.

## Official sources

- [Nutshell pricing](https://www.nutshell.com/m/pricing/) (checked 2026-08-13)
- [How to cancel your subscription](https://support.nutshell.com/en/articles/8429012-nutshell-billing-how-to-cancel-your-subscription) (checked 2026-08-13)
- [Nutshell terms of service](https://www.nutshell.com/legal/terms) (checked 2026-08-13)

---

Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/nutshell.json