{ "slug": "netlify", "name": "Netlify", "domain": "netlify.com", "category": "hosting-deployment", "categoryName": "Hosting & deployment", "description": "Web development platform for building, deploying and hosting websites and web apps on a global edge network.", "directAnswer": "A Team Owner cancels Netlify from Usage & billing > Plan details by selecting Change team plan and choosing the Free plan. It takes about a minute and the downgrade applies at the start of the next billing cycle, with paid features until then. All fees are non-cancelable and non-refundable, including the unused part of the term.", "price": "$9 / month", "priceMonthlyUsd": 9, "planName": "Personal", "subscriptionPlans": [ { "id": "personal", "name": "Personal", "billingOptions": [ { "cycle": "month", "priceUsd": 9 } ], "priceNote": "$9 per month, billed monthly (1,000 credits per month)", "sourceUrl": "https://www.netlify.com/pricing/" }, { "id": "pro", "name": "Pro", "billingOptions": [ { "cycle": "month", "priceUsd": 20 } ], "priceNote": "From $20 per month, billed monthly (3,000 credits per month; higher credit tiers up to $126 per month for 20,000 credits)", "sourceUrl": "https://www.netlify.com/pricing/" }, { "id": "enterprise", "name": "Enterprise", "billingOptions": [], "priceNote": "Custom pricing", "sourceUrl": "https://www.netlify.com/pricing/" } ], "difficulty": "Easy", "difficultyScore": 1.9, "billingMethods": [ "web" ], "accountTypes": [ "personal", "team", "enterprise" ], "cancellationUrl": "https://app.netlify.com/", "cancellationTime": "~1 minute", "cancellationTimeSeconds": 60, "steps": { "web": [ { "title": "Sign in as a Team Owner and open plan details", "body": "Only a Team Owner can change the plan. In the Netlify app, go to Usage & billing → Plan details for your team." }, { "title": "Select Change team plan", "body": "Choose and confirm your new plan - the Free plan to stop paying entirely." }, { "title": "Wait for the downgrade to take effect", "body": "It applies at the start of your next billing cycle; paid features last until then. Unused monthly plan credits (including rollover) are removed at that point; credit-pack and auto-recharge credits remain." } ], "ios": [], "android": [], "team": [ { "title": "Delete the team to close it entirely (Pro/Business)", "body": "Go to Team Settings and scroll to the bottom for the red Delete team button. All team sites go offline, DNS zones you set up are deleted, and domains purchased through Netlify are locked." }, { "title": "Free or Starter teams: delete your user account", "body": "Click your avatar → User settings → scroll to the bottom → Delete user. Teams you own are deleted and all sites go offline." } ] }, "platformNotes": { "web": { "note": "Netlify bills through the web app only; there is no app-store billing.", "warning": "To avoid a renewal charge, the subscription agreement requires terminating via the admin panel at least one day before the end of the current term." } }, "refundInfo": "Netlify's Self-Serve Subscription Agreement makes all fees non-cancelable and non-refundable, including when you terminate, with no refunds for the unused portion of a term. To avoid a renewal charge, terminate at least one day before the term ends (or by written notice ten days prior). For billing problems, contact support; prorated amounts are only mentioned for mid-cycle Pro credit-tier changes.", "pauseInfo": "No pause option is documented. Only web projects pause automatically when a team's monthly credits run out.", "downgradeInfo": "Downgrades take effect at the start of the next billing cycle; you keep paid features until then. The Free plan gives 300 credits per month as a hard limit, one Team Owner with no extra seats, and up to 500 projects. When free credits run out, all web projects are paused and visitors see a \"Site not available\" page until the next cycle.", "dataRetentionInfo": "After termination, Netlify makes Customer Data available for electronic retrieval for 30 days, after which it may delete it. Deleting a team or user takes all sites offline, deletes DNS zones, and locks domains purchased through Netlify; after user deletion you cannot access Netlify without support's help.", "factRows": [ { "k": "Cancellation fee", "v": "None" }, { "k": "Refund window", "v": "None" }, { "k": "Downgrade effective", "v": "Next cycle" }, { "k": "Free plan after", "v": "Yes, 300 credits" } ], "faq": [ { "question": "Does Netlify refund the unused part of my subscription?", "answer": "No. All fees are non-cancelable and non-refundable, with no refunds for the unused portion of a term. If you think you were charged wrongly, contact Netlify support." }, { "question": "When does my downgrade take effect?", "answer": "At the start of your next billing cycle. You keep your paid plan's features until then." }, { "question": "Do I lose unused credits when I downgrade?", "answer": "Yes - unused monthly plan credits, including rollover credits, are removed when the downgrade takes effect. Credit-pack and auto-recharge credits remain available." }, { "question": "Can my sites stay online on the Free plan?", "answer": "Yes, within limits: 300 credits per month as a hard cap. When they run out, all web projects on the team are paused and visitors see a \"Site not available\" page until the next cycle." }, { "question": "Do I need to cancel before my renewal date?", "answer": "Yes. Terminate via the admin panel at least one day before the current term ends, or by written notice ten days prior - subscriptions renew automatically otherwise." }, { "question": "What happens to my data if I delete my team or account?", "answer": "All sites go offline, DNS zones are deleted, and Netlify-purchased domains are locked. Customer Data stays retrievable for 30 days after termination; after that Netlify may delete it." } ], "officialSources": [ { "title": "Change your pricing plan - Netlify docs", "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/change-your-pricing-plan/", "lastCheckedAt": "2026-08-06" }, { "title": "Netlify pricing", "url": "https://www.netlify.com/pricing/", "lastCheckedAt": "2026-08-06" }, { "title": "Billing FAQ for credit-based plans - Netlify docs", "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-credit-based-plans/billing-faq-for-credit-based-plans/", "lastCheckedAt": "2026-08-06" }, { "title": "Credit-based pricing plans - Netlify docs", "url": "https://docs.netlify.com/manage/accounts-and-billing/billing/billing-for-credit-based-plans/credit-based-pricing-plans/", "lastCheckedAt": "2026-08-06" }, { "title": "Support guide: how to cancel an account (Netlify staff)", "url": "https://answers.netlify.com/t/support-guide-how-to-cancel-an-account/10856", "lastCheckedAt": "2026-08-06" }, { "title": "Netlify Self-Serve Subscription Agreement", "url": "https://www.netlify.com/legal/self-serve-subscription-agreement/", "lastCheckedAt": "2026-08-06" } ], "verified": true, "manuallyVerifiedAt": "2026-08-06", "nextReviewAt": "2026-10-05", "urls": { "guide": "https://canicancelit.com/cancel/netlify", "json": "https://canicancelit.com/cancel/netlify.json", "markdown": "https://canicancelit.com/cancel/netlify.md" } }