# How to cancel monday.com

An account admin cancels monday.com from Administration > Billing using Cancel product and then Cancel plan renewal. It takes about 2 minutes, access lasts until the end of the paid term, and monday.com advises cancelling at least 30 days before the term ends. Only an eligible first annual purchase can get a prorated refund within 30 days.

Seat-based work management platform with configurable boards, automations, dashboards and several product lines.

- Category: Productivity
- Entry plan: Basic at See current regional pricing
- Billed via: web, invoice
- Difficulty: Medium (5.3 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account
- Manually verified on 7 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/monday-com

## Cancel in a web browser

> An account admin cancels renewal for each paid product from Administration > Billing.

1. **Open Administration** Click the profile picture in the upper-right corner and select Administration. Only an account admin can cancel.
2. **Open Billing** Select Billing in the Administration menu and find the monday.com product you want to stop.
3. **Choose Cancel product** Open the three-dot product menu, select Cancel product and choose the reason for cancellation.
4. **Cancel the renewal** Select Cancel product plan and then Cancel plan renewal. Existing customers should complete this at least 30 days before the term ends.

> **Warning:** monday.com tells existing customers to cancel at least 30 days before the subscription term ends.

## Cancel a team plan

1. **Check each product and contract** Billing is managed per product. Enterprise and invoiced customers should also follow the notice terms in their agreement.

## Refunds, pausing, downgrades and your data

- **Refunds:** A first annual purchase can qualify for a prorated refund within 30 days. Existing-customer purchases and renewals are excluded from the standard refund policy, and an approved refund ends paid access immediately.
- **Pausing:** No subscription pause option is documented. Cancel renewal or downgrade the product instead.
- **Downgrading:** An admin can lower the product plan from Billing. The downgrade takes effect at the next renewal, and the account must already be within the target plan's seat limit.
- **Account data:** Canceling renewal does not require immediate account deletion. During account closure, the admin can retain or delete data. monday.com warns that inactive account data can be deleted later, so export important boards before closing.

## At a glance

- Cancellation fee: None
- Refund window: 30 days for eligible first annual purchase
- Effective: End of paid term
- Free plan after: Available by downgrade

## FAQ

**Who can cancel monday.com?**

An account admin can cancel a product from Administration > Billing.

**How early should I cancel monday.com?**

The official guide tells existing customers to cancel at least 30 days before the subscription term ends.

**Can I get a refund?**

A first annual purchase can qualify for a prorated refund within 30 days. Renewals and existing-customer purchases normally do not qualify.

**Can I downgrade instead of closing the account?**

Yes. An admin can choose a lower plan from Billing, provided the team already fits the lower plan's seat limit.

**Does cancellation delete my boards?**

Not by itself. Account closure has separate retain-data and delete-data choices, but inactive account data can later be deleted.

## Official sources

- [How to cancel and close your account - monday.com Support](https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account) (checked 2026-08-07)
- [Refund eligibility - monday.com Support](https://support.monday.com/hc/en-us/articles/115005320069-Refund-eligibility) (checked 2026-08-07)
- [Downgrading your plan - monday.com Support](https://support.monday.com/hc/en-us/articles/360021617799-Downgrading-your-plan) (checked 2026-08-07)
- [monday.com pricing](https://monday.com/pricing/) (checked 2026-08-07)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/monday-com.json