# How to cancel Modal

Cancel Modal Team by emailing support@modal.com from Usage and Billing settings to remove your payment method and delete the workspace. Writing the request takes a few minutes; Modal does not publish how quickly the workspace is deleted. Fees are not refundable except as described in Modal's termination terms.

Serverless GPU and CPU cloud for AI and data workloads, sold as Team and Enterprise plus metered compute.

- Category: Developer infrastructure
- Entry plan: Team at $250 / month
- Billed via: web, invoice
- Difficulty: Hard (8.6 / 10 on the Cancellation Difficulty Index), takes about 5 minutes
- Direct cancellation page: https://modal.com/settings/usage
- Manually verified on 17 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/modal

## Cancel in a web browser

> You can update the card from Manage payment details, which opens Stripe. Removing the card and deleting the Workspace is documented as a support request.

1. **Open Usage and Billing** Sign in and go to Usage & Billing in Settings at modal.com/settings/usage.
2. **Stop billable work** Stop or delete running Apps and other resources so they stop consuming compute. Modal bills monthly for usage and, on non-Starter plans, charges subscription fees for the following billing cycle.
3. **Email support@modal.com to cancel** Modal requires a payment method on file to use the product. Email support@modal.com and ask them to cancel the paid plan, remove the payment method, and delete the Workspace.

## Cancel a team plan

1. **Workspace Owner or Manager handles membership** A Workspace Owner or Manager administers membership. You cannot leave a Workspace if you are its only remaining member.
2. **Enterprise Service Orders need 30 days written notice** Each Service Order renews automatically unless either party gives written notice of non-renewal at least 30 days before the end of the then-current term. Invoiced billing is for Enterprise customers with a usage commitment.

## Refunds, pausing, downgrades and your data

- **Refunds:** Modal's Software as a Service Agreement states that Fees are not refundable except as described in the termination section. On termination, Customer shall pay all Fees set forth in the corresponding Service Order(s). Minimum commitments cannot be decreased during the specified term except under that termination section.
- **Pausing:** No subscription pause is documented. Workspace and Environment spend budgets can cap further usage; they do not cancel the Team subscription fee.
- **Downgrading:** The public pricing page links Settings > Plans as Sign in to upgrade. No self-serve downgrade from Team to Starter is documented. Removing the payment method and deleting the Workspace is done by contacting support@modal.com.
- **Account data:** The Service account is deleted within 60 days following the termination date. Function inputs and outputs are deleted within a maximum of 7 days. App and container logs are retained 1 day on Starter, 30 days on Team, and a configurable period on Enterprise. Volumes and Images persist until you delete them.

## At a glance

- Cancellation fee: None documented
- Refund window: None
- Effective: Not published; account deleted within 60 days
- Free plan after: Not documented

## FAQ

**How do I cancel Modal Team?**

Open Usage & Billing, stop running work, then email support@modal.com to remove the payment method and delete the Workspace.

**Can I remove my card in Stripe myself?**

You can update the payment method from Manage payment details. Modal says you must keep a payment method on file to use Modal, and to remove it and delete the Workspace you contact support.

**Are Modal fees refundable?**

The SaaS agreement says Fees are not refundable except as described in the termination section, and that termination does not relieve Fees already accrued.

**Does stopping Apps cancel the $250 Team fee?**

No. Non-Starter plans are charged subscription fees for the following billing cycle in addition to usage. Deleting the Workspace through support is the documented way to drop the subscription.

**Can I pause Modal?**

No pause option is documented. Budgets can limit further spend.

**How long is data kept after I cancel?**

The Service account is deleted within 60 days after termination. Logs follow plan retention, 30 days on Team. Function inputs and outputs last up to 7 days.

## Official sources

- [Billing - Modal docs](https://modal.com/docs/guide/billing) (checked 2026-08-17)
- [Modal pricing](https://modal.com/pricing) (checked 2026-08-17)
- [Software as a Service Agreement](https://modal.com/legal/terms) (checked 2026-08-17)
- [Workspaces](https://modal.com/docs/guide/workspaces) (checked 2026-08-17)
- [Security and privacy](https://modal.com/docs/guide/security) (checked 2026-08-17)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/modal.json