# How to cancel Missive

The organization owner cancels from the Missive desktop app at Settings, Billing, Cancel subscription. Access stays until the current billing period ends. The first paid payment has a 30-day money-back window; yearly plans are a 12-month commitment with no mid-cycle refund.

Collaborative email client and shared inbox for teams, with comments, assignments, SMS and chat channels.

- Category: Productivity
- Entry plan: Starter at $14 / user / month, billed yearly
- Billed via: web
- Difficulty: Easy (2.1 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://missiveapp.com/docs/administration/billing-and-plans/faq
- Manually verified on 23 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/missive

## Cancel in a web browser

> Settings > Billing is in the desktop app. Deleting the account is a separate Login & Security step and is not the documented way to stop a paid plan.

1. **Open Missive on a desktop computer as the organization owner** Billing is documented as owner-only and desktop-only. Teammates and the mobile apps cannot change the subscription.
2. **Open Settings, then Billing** Click your avatar in the bottom-left of the sidebar, then Settings (or press Cmd+,), then Billing.
3. **Click Cancel subscription** The Billing FAQ says to click Cancel subscription. The account stays active until the end of the current billing period.
4. **On a yearly plan, switch to Free before renewal to stop the next charge** Yearly plans are a 12-month commitment with no mid-cycle cancellation or refund. Switching to Free before the renewal date is how Missive documents stopping auto-renewal.

> **Warning:** A yearly plan is a 12-month commitment. Missive does not cancel or refund yearly subscriptions mid-cycle.

## Cancel a team plan

> Teammates cannot change billing. An owner who wants to delete the organization must do that before deleting their own account.

1. **Confirm you are the organization owner** Only the owner can manage billing and subscriptions. Admins cannot.
2. **On the desktop app, open Settings, then Billing** Click Cancel subscription, or switch to the Free plan if you want to stop paying while keeping Missive access.

## Refunds, pausing, downgrades and your data

- **Refunds:** Missive's billing docs offer a full refund, no questions asked, if you subscribe to a paid plan and are not satisfied and contact them within 30 days. The Billing FAQ restates that as a refund of the first payment within 30 days. Yearly subscriptions are a 12-month commitment and Missive does not offer refunds on them. Removing a user from an annual plan does not refund remaining months.
- **Pausing:** No pause option is documented on the pricing, billing, or billing FAQ pages fetched 2026-08-23. Switching to the Free plan is the documented way to stop paid billing.
- **Downgrading:** The owner can change plans from Settings > Billing, including switching to Free. On a yearly plan, switching to Free before the renewal date stops the next yearly charge; the current yearly period still runs to its end with no mid-cycle refund. Yearly tier downgrades take effect at the end of the current yearly billing cycle. Upgrades take effect immediately with a prorated charge.
- **Account data:** Canceling the paid plan is separate from deleting the account. Account deletion lives under Settings > Login & Security > Delete account. An organization owner must delete the organization first in Settings > Organizations. Missive does not publish a numbered retention window for canceled paid plans on the billing pages fetched 2026-08-23. Export tools are available before closing a workspace.

## At a glance

- Cancellation fee: None documented
- Refund window: 30 days on the first paid payment; no yearly mid-cycle refund
- Effective: End of the current billing period
- Free plan after: Free plan available; switch to Free to stop paying

## FAQ

**How do I cancel Missive?**

The organization owner opens the desktop app, goes to Settings, then Billing, and clicks Cancel subscription. Billing is not available in the mobile apps.

**When does Missive billing stop after I cancel?**

The account stays active until the end of the current billing period. A yearly plan is a 12-month commitment; switching to Free before the renewal date is how Missive documents stopping the next yearly charge.

**Does Missive refund unused time?**

Contact Missive within 30 days of the first paid payment for a full refund if you are unsatisfied. Yearly plans are not refunded mid-cycle, and removing a user on an annual plan does not refund remaining months.

**Can I cancel a yearly Missive plan mid-cycle?**

No. The Billing FAQ says yearly plans are a 12-month commitment with no mid-cycle cancellations or refunds. Switch to Free before the renewal date if you do not want the plan to renew.

**Is deleting my Missive account the same as canceling?**

No. Cancel subscription (or switch to Free) stops paid billing. Account deletion is a separate Login & Security step. An organization owner must delete the organization first.

## Official sources

- [Missive Pricing](https://missiveapp.com/pricing) (checked 2026-08-23)
- [Missive billing and plans](https://missiveapp.com/docs/administration/billing-and-plans) (checked 2026-08-23)
- [Missive billing FAQ](https://missiveapp.com/docs/administration/billing-and-plans/faq) (checked 2026-08-23)
- [Missive roles](https://missiveapp.com/docs/administration/roles) (checked 2026-08-23)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/missive.json