{ "slug": "missive", "name": "Missive", "domain": "missiveapp.com", "category": "productivity", "categoryName": "Productivity", "description": "Collaborative email client and shared inbox for teams, with comments, assignments, SMS and chat channels.", "directAnswer": "The organization owner cancels from the Missive desktop app at Settings, Billing, Cancel subscription. Access stays until the current billing period ends. The first paid payment has a 30-day money-back window; yearly plans are a 12-month commitment with no mid-cycle refund.", "price": "$14 / user / month, billed yearly", "priceMonthlyUsd": 14, "planName": "Starter", "subscriptionPlans": [ { "id": "starter", "name": "Starter", "billingOptions": [ { "cycle": "month", "priceUsd": 18 }, { "cycle": "year", "priceUsd": 168 } ], "priceNote": "Public US pricing on missiveapp.com/pricing (fetched 2026-08-23) lists Starter at $14 per user per month billed yearly (20% off). The billing docs table lists $18 per user per month. Yearly is a 12-month commitment. Billing is owner-only and desktop-only. Free remains $0 (up to 3 users).", "sourceUrl": "https://missiveapp.com/pricing" }, { "id": "productive", "name": "Productive", "billingOptions": [ { "cycle": "month", "priceUsd": 30 }, { "cycle": "year", "priceUsd": 288 } ], "priceNote": "Pricing page yearly rate is $24 per user per month billed yearly. Billing docs table lists $30 per user per month. Up to 50 users.", "sourceUrl": "https://missiveapp.com/pricing" }, { "id": "business", "name": "Business", "billingOptions": [ { "cycle": "month", "priceUsd": 45 }, { "cycle": "year", "priceUsd": 432 } ], "priceNote": "Pricing page yearly rate is $36 per user per month billed yearly. Billing docs table lists $45 per user per month. Unlimited users, SAML SSO and IP restriction.", "sourceUrl": "https://missiveapp.com/pricing" } ], "difficulty": "Easy", "difficultyScore": 2.1, "billingMethods": [ "web" ], "accountTypes": [ "personal", "team" ], "cancellationUrl": "https://missiveapp.com/docs/administration/billing-and-plans/faq", "cancellationTime": "~2 minutes", "cancellationTimeSeconds": 120, "steps": { "web": [ { "title": "Open Missive on a desktop computer as the organization owner", "body": "Billing is documented as owner-only and desktop-only. Teammates and the mobile apps cannot change the subscription." }, { "title": "Open Settings, then Billing", "body": "Click your avatar in the bottom-left of the sidebar, then Settings (or press Cmd+,), then Billing." }, { "title": "Click Cancel subscription", "body": "The Billing FAQ says to click Cancel subscription. The account stays active until the end of the current billing period." }, { "title": "On a yearly plan, switch to Free before renewal to stop the next charge", "body": "Yearly plans are a 12-month commitment with no mid-cycle cancellation or refund. Switching to Free before the renewal date is how Missive documents stopping auto-renewal." } ], "ios": [], "android": [], "team": [ { "title": "Confirm you are the organization owner", "body": "Only the owner can manage billing and subscriptions. Admins cannot." }, { "title": "On the desktop app, open Settings, then Billing", "body": "Click Cancel subscription, or switch to the Free plan if you want to stop paying while keeping Missive access." } ] }, "platformNotes": { "web": { "note": "Settings > Billing is in the desktop app. Deleting the account is a separate Login & Security step and is not the documented way to stop a paid plan.", "warning": "A yearly plan is a 12-month commitment. Missive does not cancel or refund yearly subscriptions mid-cycle." }, "team": { "note": "Teammates cannot change billing. An owner who wants to delete the organization must do that before deleting their own account." } }, "refundInfo": "Missive's billing docs offer a full refund, no questions asked, if you subscribe to a paid plan and are not satisfied and contact them within 30 days. The Billing FAQ restates that as a refund of the first payment within 30 days. Yearly subscriptions are a 12-month commitment and Missive does not offer refunds on them. Removing a user from an annual plan does not refund remaining months.", "pauseInfo": "No pause option is documented on the pricing, billing, or billing FAQ pages fetched 2026-08-23. Switching to the Free plan is the documented way to stop paid billing.", "downgradeInfo": "The owner can change plans from Settings > Billing, including switching to Free. On a yearly plan, switching to Free before the renewal date stops the next yearly charge; the current yearly period still runs to its end with no mid-cycle refund. Yearly tier downgrades take effect at the end of the current yearly billing cycle. Upgrades take effect immediately with a prorated charge.", "dataRetentionInfo": "Canceling the paid plan is separate from deleting the account. Account deletion lives under Settings > Login & Security > Delete account. An organization owner must delete the organization first in Settings > Organizations. Missive does not publish a numbered retention window for canceled paid plans on the billing pages fetched 2026-08-23. Export tools are available before closing a workspace.", "factRows": [ { "k": "Cancellation fee", "v": "None documented" }, { "k": "Refund window", "v": "30 days on the first paid payment; no yearly mid-cycle refund" }, { "k": "Effective", "v": "End of the current billing period" }, { "k": "Free plan after", "v": "Free plan available; switch to Free to stop paying" } ], "faq": [ { "question": "How do I cancel Missive?", "answer": "The organization owner opens the desktop app, goes to Settings, then Billing, and clicks Cancel subscription. Billing is not available in the mobile apps." }, { "question": "When does Missive billing stop after I cancel?", "answer": "The account stays active until the end of the current billing period. A yearly plan is a 12-month commitment; switching to Free before the renewal date is how Missive documents stopping the next yearly charge." }, { "question": "Does Missive refund unused time?", "answer": "Contact Missive within 30 days of the first paid payment for a full refund if you are unsatisfied. Yearly plans are not refunded mid-cycle, and removing a user on an annual plan does not refund remaining months." }, { "question": "Can I cancel a yearly Missive plan mid-cycle?", "answer": "No. The Billing FAQ says yearly plans are a 12-month commitment with no mid-cycle cancellations or refunds. Switch to Free before the renewal date if you do not want the plan to renew." }, { "question": "Is deleting my Missive account the same as canceling?", "answer": "No. Cancel subscription (or switch to Free) stops paid billing. Account deletion is a separate Login & Security step. An organization owner must delete the organization first." } ], "officialSources": [ { "title": "Missive Pricing", "url": "https://missiveapp.com/pricing", "lastCheckedAt": "2026-08-23" }, { "title": "Missive billing and plans", "url": "https://missiveapp.com/docs/administration/billing-and-plans", "lastCheckedAt": "2026-08-23" }, { "title": "Missive billing FAQ", "url": "https://missiveapp.com/docs/administration/billing-and-plans/faq", "lastCheckedAt": "2026-08-23" }, { "title": "Missive roles", "url": "https://missiveapp.com/docs/administration/roles", "lastCheckedAt": "2026-08-23" } ], "verified": true, "manuallyVerifiedAt": "2026-08-23", "nextReviewAt": "2026-10-22", "urls": { "guide": "https://canicancelit.com/cancel/missive", "json": "https://canicancelit.com/cancel/missive.json", "markdown": "https://canicancelit.com/cancel/missive.md" } }