{
  "slug": "microsoft-teams",
  "name": "Microsoft Teams",
  "domain": "teams.microsoft.com",
  "category": "productivity",
  "categoryName": "Productivity",
  "description": "Standalone Microsoft Teams business chat, meetings and file sharing, sold as Teams Essentials or Teams Enterprise, plus the Teams Premium add-on.",
  "directAnswer": "Cancel Microsoft Teams in the Microsoft 365 admin center from Billing, then Your products: select the subscription and choose Cancel subscription or turn off recurring billing. It takes about 2 minutes. Under an MCA account, a prorated refund is available only within 7 days of start or renewal; later, turning off recurring billing keeps access until the term ends.",
  "price": "$4 / user / month, billed yearly",
  "priceMonthlyUsd": 4,
  "planName": "Microsoft Teams Essentials",
  "subscriptionPlans": [
    {
      "id": "teams-essentials",
      "name": "Microsoft Teams Essentials",
      "billingOptions": [
        {
          "cycle": "year",
          "priceUsd": 48
        }
      ],
      "priceNote": "$4.00 per user per month, paid yearly. Standalone SMB Teams SKU for 1-300 users, not a Microsoft 365 suite.",
      "sourceUrl": "https://www.microsoft.com/en-us/microsoft-teams/compare-microsoft-teams-business-options"
    },
    {
      "id": "teams-enterprise",
      "name": "Microsoft Teams Enterprise",
      "billingOptions": [
        {
          "cycle": "year",
          "priceUsd": 102.6
        }
      ],
      "priceNote": "$8.55 per user per month, paid yearly. Standalone enterprise Teams SKU, not Microsoft 365 E3 or E5.",
      "sourceUrl": "https://www.microsoft.com/en-us/microsoft-teams/compare-microsoft-teams-enterprise-options"
    },
    {
      "id": "teams-premium",
      "name": "Microsoft Teams Premium",
      "billingOptions": [
        {
          "cycle": "year",
          "priceUsd": 120
        }
      ],
      "priceNote": "$10.00 per user per month, paid yearly. Add-on that requires a paid Teams license.",
      "sourceUrl": "https://www.microsoft.com/en-us/microsoft-teams/premium"
    }
  ],
  "difficulty": "Medium",
  "difficultyScore": 5,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Open the Microsoft 365 admin center",
        "body": "Sign in as a billing-capable admin. In Simplified view select Subscriptions. In Dashboard view go to Billing > Your products."
      },
      {
        "title": "Select the Teams subscription",
        "body": "Select Microsoft Teams Essentials, Microsoft Teams Enterprise or Microsoft Teams Premium, matching the SKU you bought. Do not use this flow for consumer Microsoft 365."
      },
      {
        "title": "Cancel or turn off recurring billing",
        "body": "On the subscription details page, select Cancel subscription. If you are inside the grace period, choose a reason and select Cancel subscription again. If an MCA account is outside the seven-day window, the pane tells you to edit recurring billing: select Off, then Save."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Know your billing account type",
        "body": "MCA accounts get a prorated credit or refund only within seven days of start or renewal. After that, turn off recurring billing and keep access until the term ends. MOSA accounts can cancel online with 25 or fewer licenses and receive a prorated credit or refund."
      },
      {
        "title": "Partner and seller-led orders",
        "body": "If you bought through a Microsoft representative or reseller, contact that seller. MCA partner purchases have seven days for a prorated refund. A Microsoft-seller proposal order is not eligible for the self-serve seven-day policy."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "Business Teams SKUs cancel in the Microsoft 365 admin center, not at account.microsoft.com/services.",
      "warning": "Turning off recurring billing is not an immediate cancel. The subscription stays active until the expiration date on Your products."
    },
    "team": {
      "note": "Home users who want paid Teams features buy Microsoft 365 Personal, Family or Premium, which is a different product."
    }
  },
  "refundInfo": "Teams Essentials states a 7-day cancellation window for a prorated refund after the paid subscription begins, paying only for what you use. MCA billing accounts can cancel with a prorated credit or refund only within seven days of start or renewal; after that, turn off recurring billing. MOSA accounts receive a prorated credit or refund when they cancel. An annual subscription paid monthly keeps monthly charges for the rest of the term if you only stop renewal.",
  "pauseInfo": "No pause option is documented. Turning off recurring billing leaves the subscription active until it expires.",
  "downgradeInfo": "Teams Essentials is a standalone SKU. To move to a Microsoft 365 business plan, buy that plan and then cancel the Teams subscription you no longer need. Teams Premium can be canceled as its own add-on without canceling the underlying Teams license.",
  "dataRetentionInfo": "After a paid business subscription ends it moves through Expired and Disabled before Deleted. For most offers Expired lasts 30 days and Disabled 90 days. Canceling inside the policy window can skip Expired and go to Disabled, and users lose access. Customer data left behind might be deleted after 90 days and will be deleted no later than 180 days after cancellation. Explicitly deleting a subscription deletes SharePoint Online and OneDrive content immediately.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None in the 7-day window"
    },
    {
      "k": "Refund window",
      "v": "7 days (MCA) / prorated (MOSA)"
    },
    {
      "k": "Effective",
      "v": "Immediate or end of term"
    },
    {
      "k": "Free plan after",
      "v": "No business free fallback"
    }
  ],
  "faq": [
    {
      "question": "Is Microsoft Teams only sold inside Microsoft 365?",
      "answer": "No. Microsoft still sells standalone Teams Essentials and Teams Enterprise. Teams Premium is an add-on that needs a paid Teams license. Home users who want paid Teams features buy Microsoft 365, which is a different product."
    },
    {
      "question": "Where do I cancel Teams Essentials?",
      "answer": "In the Microsoft 365 admin center: Billing > Your products (or Subscriptions in Simplified view). Select the Teams subscription, then Cancel subscription or turn off recurring billing."
    },
    {
      "question": "Do I get a refund?",
      "answer": "Under an MCA account, only if you cancel within seven days of start or renewal. MOSA accounts get a prorated credit or refund when they cancel. After the MCA window, turning off recurring billing keeps the rest of the paid term."
    },
    {
      "question": "When does access end?",
      "answer": "If you cancel inside the policy window, the subscription can move to Disabled and users lose access. If you only turn off recurring billing, access continues until the term end date on Your products."
    },
    {
      "question": "Does canceling Teams delete my tenant?",
      "answer": "No. Canceling a Teams SKU does not close the tenant. MCA tenants also keep Microsoft Entra ID Free, which cannot be canceled from this flow."
    },
    {
      "question": "Can I cancel Teams from the mobile app?",
      "answer": "Business Teams subscriptions are canceled in the Microsoft 365 admin center, not in the Teams mobile apps."
    }
  ],
  "officialSources": [
    {
      "title": "Microsoft Teams pricing for business",
      "url": "https://www.microsoft.com/en-us/microsoft-teams/compare-microsoft-teams-business-options",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Microsoft Teams Essentials",
      "url": "https://www.microsoft.com/en-us/microsoft-teams/essentials",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Microsoft Teams pricing for enterprise",
      "url": "https://www.microsoft.com/en-us/microsoft-teams/compare-microsoft-teams-enterprise-options",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Microsoft Teams Premium",
      "url": "https://www.microsoft.com/en-us/microsoft-teams/premium",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Cancel your Microsoft business subscription",
      "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Manage recurring billing in the Microsoft 365 admin center",
      "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/renew-your-subscription?view=o365-worldwide",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "What happens when a Microsoft 365 for business subscription ends",
      "url": "https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/what-if-my-subscription-expires?view=o365-worldwide",
      "lastCheckedAt": "2026-08-17"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-17",
  "nextReviewAt": "2026-10-16",
  "urls": {
    "guide": "https://canicancelit.com/cancel/microsoft-teams",
    "json": "https://canicancelit.com/cancel/microsoft-teams.json",
    "markdown": "https://canicancelit.com/cancel/microsoft-teams.md"
  }
}