# How to cancel Microsoft 365

Cancel Microsoft 365 at account.microsoft.com/services/microsoft365: select the subscription, choose Manage or Cancel subscription, then select I don't want my subscription and complete the prompts. It takes about 2 minutes, and the effective date and any refund eligibility are shown during cancellation. Direct purchases may be eligible for a refund within 30 days of the initial purchase or before first renewal, whichever is sooner.

Microsoft's consumer suite for cloud storage, Outlook, Office apps and Copilot features.

- Category: Productivity
- Entry plan: Microsoft 365 Basic at $1.99 / month
- Billed via: web, iOS App Store, Google Play, Microsoft account
- Difficulty: Easy (1.7 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://account.microsoft.com/services/microsoft365
- Manually verified on 8 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/microsoft-365

## Cancel in a web browser

1. **Open Microsoft 365 subscriptions** Sign in at account.microsoft.com/services/microsoft365 with the purchasing account.
2. **Select the subscription** Find Microsoft 365 and select Manage or Cancel subscription.
3. **Review cancellation** Review alternative plans and any refund eligibility shown.
4. **Confirm** Select I don't want my subscription and complete the prompts. If Turn on recurring billing appears, renewal is already off.

## Cancel on iPhone / iPad

1. **Use Apple for Apple billing** Microsoft directs App Store purchases to Apple for cancellation and refunds.

## Cancel on Android

1. **Use Google Play for Play billing** Microsoft directs Google Play purchases to Google Play for cancellation and refunds.

## Refunds, pausing, downgrades and your data

- **Refunds:** Direct purchases may be eligible within 30 days of the initial purchase or before first renewal, whichever is sooner, and one recent recurring charge may qualify if cancelled within 30 days. Eligibility is shown during cancellation. Regional rules vary.
- **Pausing:** No pause option is documented for consumer Microsoft 365. Turning off recurring billing keeps benefits until the expiration date.
- **Downgrading:** Microsoft links to plan-switching options during cancellation. After Basic or Personal ends, storage returns to 5 GB OneDrive and 15 GB Outlook.com; Family and Premium reductions also affect shared users.
- **Account data:** An over-quota account can lose upload, edit, sync and Outlook.com mail access, and Microsoft may later delete OneDrive files. Closing the Microsoft account is separate, with a selectable 30- or 60-day reopen window before permanent deletion.

## At a glance

- Cancellation fee: None
- Refund window: Up to 30 days when eligible
- Effective: Shown during cancellation
- Free plan after: Yes, free web apps

## FAQ

**How do I know Microsoft 365 is already cancelled?**

If the account shows Turn on recurring billing and an expiry date, renewal is off.

**Can I get a Microsoft 365 refund?**

Possibly. Direct purchases are evaluated automatically during cancellation.

**What happens to OneDrive?**

The allowance drops to the free limit, and an over-quota account can lose sync and eventually files.

**Does cancellation delete my Microsoft account?**

No. Account closure is separate.

## Official sources

- [Microsoft 365 home plans](https://www.microsoft.com/en-us/microsoft-365/buy/compare-all-microsoft-365-products) (checked 2026-08-08)
- [Cancel Microsoft 365](https://support.microsoft.com/en-US/accounts-billing/subscriptions/cancel-a-microsoft-365-subscription) (checked 2026-08-08)
- [Microsoft refund policy](https://support.microsoft.com/en-US/accounts-billing/subscriptions/microsoft-subscription-refund-policy) (checked 2026-08-08)
- [Close Microsoft account](https://support.microsoft.com/en-US/accounts-billing/manage/how-to-close-your-microsoft-account) (checked 2026-08-08)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/microsoft-365.json