{
  "slug": "matomo-cloud",
  "name": "Matomo Cloud",
  "domain": "matomo.org",
  "category": "analytics",
  "categoryName": "Analytics",
  "description": "Hosted privacy-focused web analytics with traffic-based Business plans and custom Enterprise service.",
  "directAnswer": "Cancel Matomo Cloud inside the Matomo account: open Administration, choose Account and use the cancellation link. It takes about 2 minutes and takes effect at the end of the current billing cycle without prorating unused time. Fees are non-refundable, and customer data is deleted 30 days after the effective date.",
  "price": "Traffic-based",
  "priceMonthlyUsd": null,
  "planName": "Business",
  "subscriptionPlans": [
    {
      "id": "business",
      "name": "Business",
      "billingOptions": [],
      "priceNote": "Traffic-based monthly or annual pricing from the official calculator; the fixed amount depends on hits",
      "sourceUrl": "https://matomo.org/pricing/"
    },
    {
      "id": "enterprise",
      "name": "Enterprise",
      "billingOptions": [],
      "priceNote": "Contact sales",
      "sourceUrl": "https://matomo.org/pricing/"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 2.1,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://matomo.org/matomo-cloud-terms-of-service/",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Open the Matomo instance",
        "body": "Sign in to the Matomo Cloud account that owns the subscription."
      },
      {
        "title": "Open Account settings",
        "body": "Select the Administration icon and choose Account."
      },
      {
        "title": "Use the cancellation link",
        "body": "Select the cancellation link in Account and confirm. Matomo's Terms say email is not a valid cancellation method."
      },
      {
        "title": "Export before the effective date",
        "body": "Export any needed reports or raw data before the current billing cycle ends and keep the confirmation."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Use the account administrator",
        "body": "Have an authorized Matomo Cloud administrator cancel from the Account page."
      },
      {
        "title": "Request an export early",
        "body": "If a managed export is needed, request it before the 30-day customer-data deletion deadline."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "Cancellation must be completed inside the Matomo account.",
      "warning": "The Cloud Terms say an email request is not a valid cancellation."
    },
    "team": {
      "note": "Export data before access ends."
    }
  },
  "refundInfo": "Matomo Cloud fees are non-refundable to the maximum extent allowed by law. Cancellation is not prorated for unused time in the current cycle.",
  "pauseInfo": "No customer-controlled Matomo Cloud subscription pause is documented in the official pricing or Cloud Terms pages reviewed.",
  "downgradeInfo": "Matomo allows Business customers to upgrade or downgrade traffic levels and switch monthly or annual billing. Pricing changes are prorated, but stopping the Cloud subscription requires cancellation.",
  "dataRetentionInfo": "Matomo Cloud data becomes unavailable on the effective cancellation date. Customer data is deleted after 30 days, while residual backups and logs can remain for up to 60 days. Request or complete exports before those deadlines.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None documented"
    },
    {
      "k": "Refund window",
      "v": "No refunds"
    },
    {
      "k": "Effective",
      "v": "End of billing cycle"
    },
    {
      "k": "Data deletion",
      "v": "30 days; backups up to 60"
    }
  ],
  "faq": [
    {
      "question": "Can I cancel Matomo Cloud by email?",
      "answer": "No. The Cloud Terms say cancellation must use the link under Administration, Account, and that email is not valid."
    },
    {
      "question": "When does Matomo Cloud cancellation take effect?",
      "answer": "At the end of the current billing cycle, without prorating unused time."
    },
    {
      "question": "Can I get a Matomo Cloud refund?",
      "answer": "The Cloud Terms describe fees as non-refundable to the maximum extent allowed by law."
    },
    {
      "question": "How long does Matomo keep data after cancellation?",
      "answer": "Customer data is deleted after 30 days, with residual backups and logs potentially retained for up to 60 days."
    }
  ],
  "officialSources": [
    {
      "title": "Matomo pricing",
      "url": "https://matomo.org/pricing/",
      "lastCheckedAt": "2026-08-14"
    },
    {
      "title": "Matomo Cloud Terms of Service",
      "url": "https://matomo.org/matomo-cloud-terms-of-service/",
      "lastCheckedAt": "2026-08-14"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-14",
  "nextReviewAt": "2026-10-13",
  "urls": {
    "guide": "https://canicancelit.com/cancel/matomo-cloud",
    "json": "https://canicancelit.com/cancel/matomo-cloud.json",
    "markdown": "https://canicancelit.com/cancel/matomo-cloud.md"
  }
}