{
  "slug": "mailgun",
  "name": "Mailgun Send",
  "domain": "mailgun.com",
  "category": "domains-email",
  "categoryName": "Domains & email",
  "description": "Transactional email delivery through REST APIs and SMTP relay, with monthly volume plans and usage overages.",
  "directAnswer": "Cancel Mailgun from the Profile menu, Manage Account, then Request Cancellation and confirm with Proceed with account cancellation. It takes about 2 minutes and immediately, irreversibly deletes the account and its data after any remaining balance is charged. No standard subscription refund window is documented.",
  "price": "$15 / month",
  "priceMonthlyUsd": 15,
  "planName": "Basic",
  "subscriptionPlans": [
    {
      "id": "basic",
      "name": "Basic",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 15
        }
      ],
      "priceNote": "Starting price with 10,000 emails per month; extra emails start at $1.80 per 1,000",
      "sourceUrl": "https://www.mailgun.com/pricing/"
    },
    {
      "id": "foundation",
      "name": "Foundation",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 35
        }
      ],
      "priceNote": "Includes 50,000 emails per month after a one-month free trial; extra emails start at $1.30 per 1,000",
      "sourceUrl": "https://www.mailgun.com/pricing/"
    },
    {
      "id": "scale",
      "name": "Scale",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 90
        }
      ],
      "priceNote": "Includes 100,000 emails per month after a one-month free trial; extra emails start at $1.10 per 1,000",
      "sourceUrl": "https://www.mailgun.com/pricing/"
    },
    {
      "id": "enterprise",
      "name": "Enterprise",
      "billingOptions": [],
      "priceNote": "Custom pricing",
      "sourceUrl": "https://www.mailgun.com/pricing/"
    }
  ],
  "difficulty": "Medium",
  "difficultyScore": 5.4,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "personal",
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://app.mailgun.com/app/account/settings",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Open Manage Account",
        "body": "Sign in to the Mailgun Control Panel, open the Profile menu in the top-right corner, and select Manage Account."
      },
      {
        "title": "Request cancellation",
        "body": "Scroll toward the bottom of the page and click Request Cancellation."
      },
      {
        "title": "Confirm permanent closure",
        "body": "Click Proceed with account cancellation in the confirmation dialog. The cancellation is immediate and irreversible, and all account data is deleted."
      }
    ],
    "ios": [],
    "android": [],
    "team": []
  },
  "platformNotes": {
    "web": {
      "warning": "Full cancellation immediately deletes all Mailgun account data and cannot be undone. To keep the account, downgrade or unsubscribe to the free plan instead."
    },
    "team": {
      "note": "Enterprise cancellation terms may differ under a custom contract. Check the agreement and contact the Mailgun account team."
    }
  },
  "refundInfo": "The official pricing page says the prorated first-month plan charge and later monthly charges are billed for service and usage, and any remaining balance is charged before closure. No standard subscription refund window is documented on the official pricing or cancellation pages.",
  "pauseInfo": "No separate subscription pause option is documented. Mailgun documents downgrading to a lower paid plan or unsubscribing to the free plan instead.",
  "downgradeInfo": "From Profile, Plan & Billing, use the gear next to Upgrade and choose Downgrade. Choose a lower plan, or unsubscribe to the free plan. The scheduled change takes effect just before the next billing cycle on the first day of the month.",
  "dataRetentionInfo": "Full account cancellation is immediate and irreversible. Mailgun states that all account data is deleted and unrecoverable. Export anything required before confirming cancellation.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "Remaining balance charged"
    },
    {
      "k": "Refund window",
      "v": "Not documented"
    },
    {
      "k": "Effective",
      "v": "Immediately"
    },
    {
      "k": "Free plan after",
      "v": "Only if you unsubscribe instead"
    }
  ],
  "faq": [
    {
      "question": "Does Mailgun cancellation take effect immediately?",
      "answer": "Yes. Full account cancellation is immediate and irreversible after confirmation, and Mailgun charges any remaining balance before closure."
    },
    {
      "question": "Does Mailgun delete my data when I cancel?",
      "answer": "Yes. Mailgun states that full account cancellation deletes all account data and that it is unrecoverable."
    },
    {
      "question": "Can I stop paying without deleting my Mailgun account?",
      "answer": "Yes. Use Plan & Billing to downgrade to a lower paid plan or unsubscribe to the free plan instead of requesting full account cancellation."
    },
    {
      "question": "When does a Mailgun downgrade take effect?",
      "answer": "The selected downgrade is scheduled and takes effect just before the next billing cycle, which begins on the first day of the month."
    },
    {
      "question": "Can I get a Mailgun refund?",
      "answer": "No standard subscription refund window is documented on Mailgun's official pricing or cancellation pages. Any remaining balance is charged before closure."
    },
    {
      "question": "Can I pause Mailgun?",
      "answer": "No separate pause is documented. Mailgun offers a downgrade or unsubscribe-to-free route instead."
    }
  ],
  "officialSources": [
    {
      "title": "Mailgun pricing",
      "url": "https://www.mailgun.com/pricing/",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "How can I downgrade my account?",
      "url": "https://help.mailgun.com/hc/en-us/articles/9790737438747-How-can-I-downgrade-my-account",
      "lastCheckedAt": "2026-08-13"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-13",
  "nextReviewAt": "2026-10-12",
  "urls": {
    "guide": "https://canicancelit.com/cancel/mailgun",
    "json": "https://canicancelit.com/cancel/mailgun.json",
    "markdown": "https://canicancelit.com/cancel/mailgun.md"
  }
}