# How to cancel Mailchimp

Cancel Mailchimp from Manage my plan: click your profile icon, open Account & billing, choose Manage my plan, then Delete my account, confirm with your password and enter DELETE. Permanent deletion takes about 2 minutes and is immediate and cannot be undone. Refunds are generally not issued, though the terms describe a 60-day money-back guarantee for annual Paid Marketing Plans.

Email marketing platform with audience management, campaigns, automations and reporting.

- Category: SEO & marketing
- Entry plan: Essentials at $13 / month starting
- Billed via: web
- Difficulty: Medium (5.2 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://mailchimp.com/help/close-an-account/
- Manually verified on 8 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/mailchimp

## Cancel in a web browser

> If you want to stop or reduce billing without deleting data, use the Billing section to downgrade, or pause an eligible monthly Marketing plan for 3 or 6 months.

1. **Open Manage my plan** Click your profile icon, choose Account & billing or Account, open the Settings menu, and select Manage my plan.
2. **Select Delete my account** Choose Delete my account, review any suggestions, and select Continue to delete.
3. **Enter the deletion confirmation** Confirm your password and enter DELETE in the confirmation field.
4. **Permanently delete the account** Select Permanently delete. The account and its associated audience, campaign archive and report data cannot be restored.

> **Warning:** Permanent deletion is immediate and cannot be undone. Back up your data and pay any outstanding balance first.

## Refunds, pausing, downgrades and your data

- **Refunds:** Mailchimp generally does not issue refunds unless a system malfunction caused a problem or Mailchimp terminated the account without cause. Its terms separately describe a 60-day money-back guarantee for annual Paid Marketing Plans.
- **Pausing:** An eligible monthly Marketing plan can be paused for 3 or 6 months, with no more than two pauses in a 12-month period. Pausing stops monthly billing, retains data and still allows limited account work. The Websites plan remains active.
- **Downgrading:** A paid Marketing plan can be downgraded from the Monthly Plans or Credits page in Billing. The change takes effect at the end of the billing cycle. A move to Free is available only while the account meets Mailchimp's current Free-plan limits and eligibility rules.
- **Account data:** Permanent account deletion removes data associated with audiences, campaign archives and reports and cannot be restored. Mailchimp recommends exporting a backup before deletion and requires any outstanding balance to be paid.

## At a glance

- Cancellation fee: None documented
- Refund window: Generally none; 60 days for eligible annual plans
- Effective: Immediate for deletion
- Free plan after: Only by eligible downgrade

## FAQ

**Does Mailchimp cancel immediately?**

Permanent account deletion is immediate. A downgrade to a lower paid plan or Free normally takes effect at the end of the current billing cycle.

**Can I stop Mailchimp billing without deleting my data?**

Yes. Eligible monthly Marketing plans can be paused for 3 or 6 months, and a lower plan or Free may be available through Billing.

**Can I get a Mailchimp refund?**

Mailchimp generally issues no refund except for a system malfunction or an account termination without cause. Its terms separately provide a 60-day guarantee for annual Paid Marketing Plans.

**How often can I pause Mailchimp?**

Mailchimp limits eligible monthly Marketing plans to two pauses in any 12-month period, each lasting either 3 or 6 months.

**Will Mailchimp keep my data after deletion?**

No. Permanent deletion removes audience, campaign archive and report data and the account cannot be restored.

**Why is there no single Mailchimp plan price here?**

The monthly bill depends on the Marketing plan, contact tier, send limits and any current offer, so the published starting offer is not a fixed price for every account.

## Official sources

- [Mailchimp Marketing pricing](https://mailchimp.com/pricing/marketing/?currency=USD) (checked 2026-08-08)
- [About Mailchimp pricing plans](https://mailchimp.com/help/about-mailchimp-pricing-plans/) (checked 2026-08-08)
- [Pause or cancel your account](https://mailchimp.com/help/close-an-account/) (checked 2026-08-08)
- [Mailchimp refund policy](https://mailchimp.com/help/about-mailchimps-refund-policy/) (checked 2026-08-08)
- [Mailchimp standard terms of use](https://mailchimp.com/legal/terms/) (checked 2026-08-08)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/mailchimp.json