# How to cancel Luminar Neo Cancel a Luminar Neo subscription from your Skylum account: log in at skylum.com, choose My software, press Manage Subscription, then Cancel Subscription and confirm. It takes about 2 minutes, and the subscription stays active until the end of the current term. Skylum's 30-day money-back guarantee covers only the first direct payment; renewal payments are not refunded. Skylum's AI photo editor for macOS and Windows. Sold as perpetual licences whose AI tools include one year of access that then auto-renews through the Luminar Prime subscription; older Luminar Neo subscriptions, Extra Seats and the X Membership renew too, and all of them are cancelled from your Skylum account. - Category: Design & UI - Entry plan: Desktop Only (perpetual licence) at €129 one-time - Billed via: web - Difficulty: Easy (2.7 / 10 on the Cancellation Difficulty Index), takes about 2 minutes - Direct cancellation page: https://support.skylum.com/manage-license/cancel-my-subscription - Manually verified on 6 Aug 2026 against official sources - Canonical guide: https://canicancelit.com/cancel/luminar-neo ## Cancel in a web browser > These steps cover purchases made directly on skylum.com, managed from your Skylum account. 1. **Log in to your Skylum account** Go to skylum.com and press the 'Log in' button in the upper-right corner, as described in Skylum's 'Cancel my subscription' help article. 2. **Choose 'My software'** Select 'My software' from the account menu to see your Luminar products and subscriptions. 3. **Press 'Manage Subscription'** Open the subscription you want to stop to see its details. 4. **Press 'Cancel Subscription'** Skylum's help article: press 'Cancel Subscription' under your main Subscription or Extra Seat (if purchased), depending on which one you want to end. 5. **Confirm and pick a reason** Confirm the action and choose a cancellation reason. Per Skylum's policy the subscription will not renew, all future charges stop, and it stays active until the end of the current term. > **Warning:** Bought through the Apple App Store or Microsoft Store? Skylum's refund policy says returns and refunds for store purchases are handled only through that store, not by Skylum. ## Refunds, pausing, downgrades and your data - **Refunds:** Skylum offers a 30-day money-back guarantee for Luminar products bought directly from a Skylum website. For subscriptions it 'only applies to the first time you are billed'; Skylum states it 'will not refund any subscription renewal payments'. No refunds for digital products (presets, LUTs, e-books, courses) or Extra Seats. Purchases made through a third-party store such as the Apple App Store or Microsoft Store are refunded only through that store. - **Pausing:** No pause option is documented in Skylum's Cancellation and Refunds Policy or the Luminar Knowledge Hub. - **Downgrading:** After cancelling, the subscription does not renew, future charges stop, and it stays active until the end of the current term. A perpetual (lifetime) licence you own keeps working after the subscription ends, but you lose access to future new versions. Generative AI tools come with one year of access on perpetual plans and run 'on an auto-renewal model with a Luminar Prime after 365 days', so they stop once Prime lapses. - **Account data:** No data deletion tied to cancelling a subscription is documented in Skylum's policy or Knowledge Hub. A lifetime licence and a subscription licence to the same software are two different products that you may own simultaneously, so a cancelled subscription leaves an owned lifetime licence intact. ## At a glance - Cancellation fee: None - Refund window: 30 days, first direct payment only - Effective: End of current paid period - Free plan after: No - owned lifetime licences keep working ## FAQ **Does cancelling Luminar Neo take effect immediately?** No. The subscription will not renew and future charges stop, but it stays active and usable until the end of the current subscription term. **Will I get my money back when I cancel?** Cancelling only stops the renewal. Separately, Skylum's 30-day money-back guarantee covers the first payment of a direct purchase; subscription renewal payments are never refunded. **I own a lifetime licence - does it stop working if I cancel a subscription?** No. If you owned a lifetime licence to Luminar Neo before subscribing, you can keep using it after the subscription period ends; you just lose access to possible future new versions. **What happens to the generative AI tools?** On perpetual plans the AI tools (Restoration, GenErase and others) include one year of access from purchase and run on an auto-renewal model with Luminar Prime after 365 days - cancel Prime and they stop when the paid year ends. **I bought Luminar in the Apple App Store or Microsoft Store - how do I cancel or get a refund?** Through that store. Skylum's policy states returns and refunds for purchases made through a third-party store must follow that store's terms and are made only through that store. **Can I cancel just an Extra Seat?** Yes - the same flow shows 'Cancel Subscription' under an Extra Seat. Note that Skylum's policy offers no refunds for extra seats. ## Official sources - [Cancel my subscription - Luminar Knowledge Hub](https://support.skylum.com/manage-license/cancel-my-subscription) (checked 2026-08-06) - [Cancellation and Refunds Policy - Skylum](https://skylum.com/cancellation-and-refunds-policy) (checked 2026-08-06) - [Luminar Neo pricing - Skylum](https://skylum.com/luminar/pricing) (checked 2026-08-06) - [FAQ: Luminar Neo - Skylum](https://skylum.com/faq/luminar-neo) (checked 2026-08-06) --- Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/luminar-neo.json