# How to cancel Loops

Cancel Loops through the team's online account management or by emailing support@loops.so. Send the non-renewal request at least 60 days before the subscription term ends and keep the written confirmation. It takes about 5 minutes. Loops does not refund prepaid or unused fees after early cancellation.

Email platform for SaaS companies with campaigns, transactional email and automations.

- Category: SEO & marketing
- Entry plan: 1,000 to 5,000 contacts at $49 / month after the free tier
- Billed via: web
- Difficulty: Medium (5.9 / 10 on the Cancellation Difficulty Index), takes about 5 minutes
- Direct cancellation page: https://loops.so/terms
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/loops

## Cancel in a web browser

> Loops' terms allow cancellation through online account management or customer support.

1. **Check the renewal date** Open the team's billing details and note the current term and renewal date.
2. **Request non-renewal** Use online account management or email support@loops.so at least 60 days before the term ends.
3. **Keep confirmation** Ask Loops to confirm the non-renewal and final service date in writing.

> **Warning:** The terms require non-renewal notice at least 60 days before the term ends.

## Cancel a team plan

1. **Use the correct team** Billing is separate for each Loops team. Switch to the team whose subscription must end.

## Refunds, pausing, downgrades and your data

- **Refunds:** Prepaid or unused fees are not refunded for early cancellation, and charges remain due through the term.
- **Pausing:** No subscription pause option was documented in the official pages reviewed.
- **Downgrading:** A Free plan covers up to 1,000 contacts and 4,000 sends per month, but the exact downgrade controls are not publicly documented.
- **Account data:** No post-cancellation deletion schedule was published in the official pages reviewed. Export important contact and campaign data before the term ends.

## At a glance

- Cancellation fee: None
- Notice: At least 60 days
- Refund: No unused-time refund
- Free plan: Up to 1,000 contacts

## FAQ

**How much notice does Loops require?**

At least 60 days before the subscription term ends.

**Can I cancel through support?**

Yes. Email support@loops.so and keep the written confirmation.

**Does Loops refund unused time?**

No. Prepaid or unused fees are not refunded for early cancellation.

**Does Loops have a free plan?**

Yes. It covers up to 1,000 contacts and 4,000 sends per month.

## Official sources

- [Loops pricing](https://loops.so/pricing) (checked 2026-08-13)
- [Loops terms](https://loops.so/terms) (checked 2026-08-13)
- [Loops deliverability optimization](https://loops.so/docs/deliverability/optimization) (checked 2026-08-13)
- [Loops team switcher](https://loops.so/docs/account/team-switcher) (checked 2026-08-13)
- [Kit pricing for alternative comparison](https://kit.com/pricing) (checked 2026-08-13)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/loops.json