# How to cancel Loom

Cancel Loom from the Atlassian billing portal: a billing or organization administrator opens Billing, then Subscriptions, selects Manage on Loom, chooses Deactivate and completes cancellation. It takes about 3 minutes, and the paid plan stays available until the end of the billing term. An eligible initial purchase may qualify for a refund within 30 days; legacy Loom.com cancellations are not prorated.

Video messaging and screen recording service for individuals and teams.

- Category: Productivity
- Entry plan: Business at $18 / user / month
- Billed via: web, invoice
- Difficulty: Medium (5.0 / 10 on the Cancellation Difficulty Index), takes about 3 minutes
- Direct cancellation page: https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/
- Manually verified on 8 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/loom

## Cancel in a web browser

> The current route uses Atlassian Billing; legacy Loom.com accounts use Plan & Billing.

1. **Open the Atlassian billing portal** For an Atlassian-managed plan, sign in as a billing or organization administrator and open Billing, then Subscriptions.
2. **Manage the Loom entitlement** Find Loom, select Manage, open the entitlement actions and choose Deactivate.
3. **Complete cancellation** Choose a reason, continue past the Starter downgrade option and select Cancel subscription. Save the displayed end date.

## Cancel a team plan

1. **Use an eligible administrator** Only a billing or organization administrator can cancel a current Atlassian-managed team subscription.
2. **Review Starter limits** Starter allows 25 videos per person and new recordings up to five minutes. Export or remove content first if needed.
3. **Deactivate Loom in billing** Open Billing, Subscriptions, Manage and the Loom entitlement actions, then choose Deactivate and complete cancellation.

> **Warning:** Review the Starter video and recording limits before the paid term ends.

## Refunds, pausing, downgrades and your data

- **Refunds:** Legacy Loom.com cancellation is not prorated. Under Atlassian's current policy, an initial monthly or annual purchase may qualify when requested within 30 days, but renewals, upgrades and Enterprise subscriptions do not.
- **Pausing:** No Loom subscription pause option is documented.
- **Downgrading:** The Workspace returns to Starter when the term ends. Existing videos above Starter limits remain, but new recordings are blocked until the Workspace is within the limits. Legacy accounts use Plan & Billing and Downgrade to Starter.
- **Account data:** Cancellation does not delete videos. Account deletion is separate and permanently removes videos, transcripts and view counts. Reduce a paid plan to Starter first; an Atlassian-integrated account may require deleting the Atlassian account.

## At a glance

- Cancellation fee: None documented
- Refund window: 30 days for eligible initial purchases
- Effective: End of billing term
- After cancellation: Workspace returns to Starter

## FAQ

**Does Loom stop immediately after cancellation?**

No. The paid plan remains available until the end of its current billing term.

**Can I get a Loom refund?**

An eligible initial Atlassian monthly or annual purchase may qualify when requested within 30 days. Legacy Loom.com cancellations are not prorated.

**What happens to my videos on Starter?**

Existing videos remain, including those above Starter limits, but new recording can be blocked until the Workspace is within the limits.

**Where do legacy Loom accounts cancel?**

Open Workspace Settings, Plan & Billing, Manage Subscription, then choose Downgrade to Starter and finish the flow.

**Does canceling delete Loom videos?**

No. Account deletion is separate and permanently removes videos, transcripts and view counts.

## Official sources

- [Loom pricing](https://www.loom.com/pricing) (checked 2026-08-08)
- [Downgrade or cancel your Loom plan](https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/) (checked 2026-08-08)
- [Loom billing policy for paid plans](https://support.atlassian.com/loom/docs/looms-billing-policy-for-paid-plans/) (checked 2026-08-08)
- [Request a refund](https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/) (checked 2026-08-08)
- [Delete your Loom account](https://support.atlassian.com/loom/docs/delete-your-account/) (checked 2026-08-08)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/loom.json