# How to cancel LogRocket

Cancel LogRocket by giving written notice of non-renewal at least 30 days before the current term ends, such as by emailing support@logrocket.com. It takes about 10 minutes plus processing, and the subscription ends at the end of the paid term. Fees are non-refundable, and a monthly-pay annual order still requires the remaining annual amount if you terminate for convenience.

Session replay, product analytics and error monitoring platform priced by sessions captured.

- Category: Analytics
- Entry plan: Core at From $176 / month
- Billed via: web, invoice
- Difficulty: Hard (9.7 / 10 on the Cancellation Difficulty Index), takes about 10 minutes plus processing
- Direct cancellation page: https://logrocket.com/terms-and-conditions
- Manually verified on 17 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/logrocket

## Cancel in a web browser

> LogRocket documents cancellation as written non-renewal, not a public Cancel button.

1. **Check whether the order is monthly or annual** The Order sets the Subscription Term. The public terms say the agreement renews for successive terms equal to the Initial Term unless a party gives written notice of non-renewal at least 30 days before the current term expires.
2. **Send written notice of non-renewal** Give LogRocket written notice of intent not to renew at least 30 days before the then-current term ends. Customer support and data-erasure requests are documented at support@logrocket.com.
3. **If you need to end an annual order early, pay the remaining term** Termination for convenience is allowed only if all fees for the then-current Initial Term or Renewal Term have been paid. If the Order allows monthly payment, convenience termination still requires paying the amount remaining for the annual term.
4. **Keep the written confirmation** Ask for the non-renewal date in writing. Payment obligations are non-cancelable and amounts paid are non-refundable except the breach refund in the terms.

> **Warning:** If you pay monthly on an annual Order, ending early still requires paying the remaining annual amount. Convenience termination is not refunded.

## Cancel a team plan

1. **Use an Admin account for billing pages** Only Admin users can open Settings > Plans > View Invoices and change the billing email. Admin is also the role with GDPR and CCPA deletion access.
2. **Enterprise contracts may use a separate MSA** The public terms say Enterprise customers who need redlines should ask sales or customer success for the Enterprise MSA. Follow that contract if it applies.

## Refunds, pausing, downgrades and your data

- **Refunds:** LogRocket says payment obligations are non-cancelable and amounts paid are non-refundable, except a refund of amounts already paid for services not yet provided if the customer terminates for LogRocket's uncured breach. Convenience termination is not refunded.
- **Pausing:** No subscription pause option is documented in the public terms or pricing page.
- **Downgrading:** Paid plans are Core, Pro and Enterprise. Price scales with sessions, seats, retention and add-ons. No self-serve cancel or downgrade button labels are published.
- **Account data:** After expiration or termination, LogRocket may terminate the Services and has no obligation to maintain Customer Data, and may delete it unless legally prohibited. A client can email support@logrocket.com and request complete customer-data erasure, which LogRocket says is carried out within 24 hours and confirmed by email.

## At a glance

- Cancellation fee: Remaining annual term may be due
- Refund window: None (standard policy)
- Effective: End of current term
- Free plan after: No

## FAQ

**How do I cancel LogRocket?**

Give written notice of non-renewal at least 30 days before the current term ends. support@logrocket.com is the documented customer email.

**Can I stop mid-year if I pay monthly?**

Only after paying the amount remaining for the annual term. The terms treat monthly payments as part of an annual Order unless the Order says otherwise.

**Will LogRocket refund unused time?**

Normally no. Convenience termination is not refunded. A refund is described only if you terminate for LogRocket's uncured breach.

**Is there a free LogRocket plan after I cancel?**

No ongoing free plan is listed. There is a 14-day trial.

**How do I delete session data?**

Email support@logrocket.com. LogRocket says complete customer-data erasure is done within 24 hours.

**Who can see invoices?**

Admin users, from Settings > Plans > View Invoices.

## Official sources

- [LogRocket Terms and Conditions](https://logrocket.com/terms-and-conditions) (checked 2026-08-17)
- [LogRocket pricing](https://logrocket.com/pricing) (checked 2026-08-17)
- [LogRocket data safety and security](https://docs.logrocket.com/docs/security) (checked 2026-08-17)
- [Enable emailed invoice receipts](https://docs.logrocket.com/docs/enable-emailed-invoice-receipts) (checked 2026-08-17)
- [Role-based access control](https://docs.logrocket.com/docs/role-based-access) (checked 2026-08-17)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/logrocket.json