{
  "slug": "logrocket",
  "name": "LogRocket",
  "domain": "logrocket.com",
  "category": "analytics",
  "categoryName": "Analytics",
  "description": "Session replay, product analytics and error monitoring platform priced by sessions captured.",
  "directAnswer": "Cancel LogRocket by giving written notice of non-renewal at least 30 days before the current term ends, such as by emailing support@logrocket.com. It takes about 10 minutes plus processing, and the subscription ends at the end of the paid term. Fees are non-refundable, and a monthly-pay annual order still requires the remaining annual amount if you terminate for convenience.",
  "price": "From $176 / month",
  "priceMonthlyUsd": null,
  "planName": "Core",
  "subscriptionPlans": [
    {
      "id": "core",
      "name": "Core",
      "billingOptions": [],
      "priceNote": "Starts at $176 per month at 25,000 sessions. Price scales with sessions, seats, retention and add-ons. Annual contracts lock the rate for the term.",
      "sourceUrl": "https://logrocket.com/pricing"
    },
    {
      "id": "pro",
      "name": "Pro",
      "billingOptions": [],
      "priceNote": "Usage-based above Core. The public calculator includes Pro free above 100,000 sessions per month.",
      "sourceUrl": "https://logrocket.com/pricing"
    },
    {
      "id": "enterprise",
      "name": "Enterprise",
      "billingOptions": [],
      "priceNote": "Custom pricing. Talk to sales.",
      "sourceUrl": "https://logrocket.com/pricing"
    }
  ],
  "difficulty": "Hard",
  "difficultyScore": 9.7,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://logrocket.com/terms-and-conditions",
  "cancellationTime": "~10 minutes plus processing",
  "cancellationTimeSeconds": 600,
  "steps": {
    "web": [
      {
        "title": "Check whether the order is monthly or annual",
        "body": "The Order sets the Subscription Term. The public terms say the agreement renews for successive terms equal to the Initial Term unless a party gives written notice of non-renewal at least 30 days before the current term expires."
      },
      {
        "title": "Send written notice of non-renewal",
        "body": "Give LogRocket written notice of intent not to renew at least 30 days before the then-current term ends. Customer support and data-erasure requests are documented at support@logrocket.com."
      },
      {
        "title": "If you need to end an annual order early, pay the remaining term",
        "body": "Termination for convenience is allowed only if all fees for the then-current Initial Term or Renewal Term have been paid. If the Order allows monthly payment, convenience termination still requires paying the amount remaining for the annual term."
      },
      {
        "title": "Keep the written confirmation",
        "body": "Ask for the non-renewal date in writing. Payment obligations are non-cancelable and amounts paid are non-refundable except the breach refund in the terms."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Use an Admin account for billing pages",
        "body": "Only Admin users can open Settings > Plans > View Invoices and change the billing email. Admin is also the role with GDPR and CCPA deletion access."
      },
      {
        "title": "Enterprise contracts may use a separate MSA",
        "body": "The public terms say Enterprise customers who need redlines should ask sales or customer success for the Enterprise MSA. Follow that contract if it applies."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "LogRocket documents cancellation as written non-renewal, not a public Cancel button.",
      "warning": "If you pay monthly on an annual Order, ending early still requires paying the remaining annual amount. Convenience termination is not refunded."
    }
  },
  "refundInfo": "LogRocket says payment obligations are non-cancelable and amounts paid are non-refundable, except a refund of amounts already paid for services not yet provided if the customer terminates for LogRocket's uncured breach. Convenience termination is not refunded.",
  "pauseInfo": "No subscription pause option is documented in the public terms or pricing page.",
  "downgradeInfo": "Paid plans are Core, Pro and Enterprise. Price scales with sessions, seats, retention and add-ons. No self-serve cancel or downgrade button labels are published.",
  "dataRetentionInfo": "After expiration or termination, LogRocket may terminate the Services and has no obligation to maintain Customer Data, and may delete it unless legally prohibited. A client can email support@logrocket.com and request complete customer-data erasure, which LogRocket says is carried out within 24 hours and confirmed by email.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "Remaining annual term may be due"
    },
    {
      "k": "Refund window",
      "v": "None (standard policy)"
    },
    {
      "k": "Effective",
      "v": "End of current term"
    },
    {
      "k": "Free plan after",
      "v": "No"
    }
  ],
  "faq": [
    {
      "question": "How do I cancel LogRocket?",
      "answer": "Give written notice of non-renewal at least 30 days before the current term ends. support@logrocket.com is the documented customer email."
    },
    {
      "question": "Can I stop mid-year if I pay monthly?",
      "answer": "Only after paying the amount remaining for the annual term. The terms treat monthly payments as part of an annual Order unless the Order says otherwise."
    },
    {
      "question": "Will LogRocket refund unused time?",
      "answer": "Normally no. Convenience termination is not refunded. A refund is described only if you terminate for LogRocket's uncured breach."
    },
    {
      "question": "Is there a free LogRocket plan after I cancel?",
      "answer": "No ongoing free plan is listed. There is a 14-day trial."
    },
    {
      "question": "How do I delete session data?",
      "answer": "Email support@logrocket.com. LogRocket says complete customer-data erasure is done within 24 hours."
    },
    {
      "question": "Who can see invoices?",
      "answer": "Admin users, from Settings > Plans > View Invoices."
    }
  ],
  "officialSources": [
    {
      "title": "LogRocket Terms and Conditions",
      "url": "https://logrocket.com/terms-and-conditions",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "LogRocket pricing",
      "url": "https://logrocket.com/pricing",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "LogRocket data safety and security",
      "url": "https://docs.logrocket.com/docs/security",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Enable emailed invoice receipts",
      "url": "https://docs.logrocket.com/docs/enable-emailed-invoice-receipts",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Role-based access control",
      "url": "https://docs.logrocket.com/docs/role-based-access",
      "lastCheckedAt": "2026-08-17"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-17",
  "nextReviewAt": "2026-10-16",
  "urls": {
    "guide": "https://canicancelit.com/cancel/logrocket",
    "json": "https://canicancelit.com/cancel/logrocket.json",
    "markdown": "https://canicancelit.com/cancel/logrocket.md"
  }
}