# How to cancel LifeLock

Cancel LifeLock from My Norton under My Subscriptions by selecting Cancel Subscription Renewal, then Unsubscribe. It takes about five minutes, and the plan stays active until the paid term ends. Annual plans have a 60-day refund window; an initial monthly purchase has 14 days.

LifeLock identity-theft protection subscriptions (Core, Advanced, and Total) sold on lifelock.com, distinct from Norton 360 with LifeLock device-security bundles.

- Category: Identity & privacy
- Entry plan: LifeLock Core at $124.99 / year
- Billed via: web, iOS App Store, Google Play
- Difficulty: Easy (3.0 / 10 on the Cancellation Difficulty Index), takes about 5 minutes
- Direct cancellation page: https://my.norton.com/extspa/account/subscriptions
- Manually verified on 31 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/lifelock

## Cancel in a web browser

> LifeLock License terms also let members cancel ITP Services through the member portal. Member Services lists 1-800-543-3562. Employer or partner plans must be cancelled with that party.

1. **Sign in to My Norton** Use the Norton or LifeLock account that owns the subscription.
2. **Open My Subscriptions** Click My Account, then select My Subscriptions.
3. **Open renewal management** Click Cancel Subscription Renewal or Manage Renewal under the plan.
4. **Unsubscribe and decline offers** Next to Plan Renewal, click Unsubscribe, pick a reason, then choose No thanks, cancel my subscription if you still want to stop renewal.
5. **Save the confirmation** Norton says the status can take up to 24 hours to appear and the confirmation email can take 24 to 48 hours.

## Cancel on iPhone / iPad

> Apple-billed in-app LifeLock or Credit Monitoring is managed by Apple.

1. **Confirm Apple billing** If you subscribed to a standalone Credit Monitoring or LifeLock plan as an in-app purchase, cancel in the Apple App Store. Uninstalling the LifeLock Identity app does not cancel the subscription.
2. **Open Apple Account subscriptions** In Settings, tap your name, then Subscriptions, then the LifeLock subscription.
3. **Cancel Subscription** Tap Cancel Subscription and confirm. Apple handles App Store refund requests.

> **Warning:** Uninstalling the LifeLock Identity app does not cancel the subscription.

## Cancel on Android

> Google Play-billed in-app plans are managed in Google Play.

1. **Confirm Google Play billing** If Google Play billed an in-app LifeLock or Credit Monitoring plan, cancel in Google Play. Uninstalling the app does not cancel billing.
2. **Open Google Play subscriptions** Open Payments and subscriptions, then the LifeLock subscription.
3. **Cancel subscription** Tap Cancel subscription and finish the prompts.

> **Warning:** Uninstalling the app does not cancel Google Play billing.

## Refunds, pausing, downgrades and your data

- **Refunds:** Eligible annual plans have a 60-day money-back guarantee. Norton's cancellation and refund policy, which covers Norton and LifeLock enrollment, says annual subscriptions are eligible for a full refund within 60 days of purchase or annual renewal. An initial monthly purchase is eligible within 14 days, while later monthly renewals generally are not. App-store and reseller rules can differ.
- **Pausing:** No pause option is documented on LifeLock, Norton cancellation, or LifeLock service terms. Turn off renewal and keep protection until the paid term ends, or request a refund inside an eligible window.
- **Downgrading:** LifeLock does not document a self-serve downgrade between Core, Advanced, and Total. Stopping renewal keeps the current plan through the paid term, then it ends. No free identity plan is documented.
- **Account data:** Canceling renewal does not delete the account. Norton privacy notices covering Norton and LifeLock enrollment retain account data while active or 36 months. Submit a separate privacy request for deletion where available.

## At a glance

- Cancellation fee: None
- Refund window: 14 or 60 days by term
- Effective: End of paid term
- Free plan after: No

## FAQ

**Is LifeLock the same as Norton 360 with LifeLock?**

No. lifelock.com still sells Core, Advanced, and Total identity plans. Norton 360 with LifeLock Select Plus, Advantage, and Ultimate Plus are separate device-plus-identity bundles covered by the Norton 360 guide.

**Does canceling LifeLock stop protection immediately?**

No. Stopping renewal keeps the subscription active until the end of the paid term unless a refund ends it earlier.

**Can I get a LifeLock refund?**

Eligible annual plans have a 60-day refund window. An initial monthly purchase has 14 days. Later monthly renewals generally are not refundable.

**Can I pause LifeLock?**

No pause option is documented.

**Does canceling delete my LifeLock account?**

No. Account deletion or a privacy request is separate from turning off renewal.

**Where do I cancel an in-app LifeLock plan?**

Use Apple or Google Play subscription settings. Uninstalling the app does not cancel it. Employer plans are cancelled with the employer or partner.

## Official sources

- [LifeLock official site](https://www.lifelock.com/) (checked 2026-08-31)
- [LifeLock Protection Plans store](https://www.lifelock.com/store) (checked 2026-08-31)
- [LifeLock all-in-one cyber-safety plans](https://www.lifelock.com/products/cyber-safety-plans) (checked 2026-08-31)
- [Norton Cancellation and Refund Policy](https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN) (checked 2026-08-31)
- [Norton License and Services Agreement (LifeLock ITP)](https://us.norton.com/legal/lsa) (checked 2026-08-31)
- [Contact LifeLock](https://lifelock.norton.com/about/contact) (checked 2026-08-31)
- [Manage in-app purchases from the Apple App Store or Google Play Store](https://support.norton.com/sp/en/aa/home/current/solutions/v20240129161507210) (checked 2026-08-31)
- [Norton privacy notices](https://us.norton.com/privacy/privacy-notices) (checked 2026-08-31)
- [If you want to cancel a subscription from Apple](https://support.apple.com/en-us/118428) (checked 2026-08-31)
- [Cancel, pause, or change a subscription on Google Play](https://support.google.com/googleplay/answer/7018481) (checked 2026-08-31)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/lifelock.json