# How to cancel Koyeb

Cancel Koyeb from the Usage and billing page in the control panel by switching a Pro or Scale organization to the Starter plan. It takes about two minutes after extra resources are removed. The pricing FAQ says unused plan time is credited; remaining compute still bills until you delete it.

Serverless cloud for deploying apps, APIs, GPUs and Postgres, with a monthly Pro or Scale plan fee plus per-second compute.

- Category: Hosting & deployment
- Entry plan: Pro at $29 / month
- Billed via: web
- Difficulty: Medium (5.0 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://app.koyeb.com/settings/billing
- Manually verified on 17 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/koyeb

## Cancel in a web browser

> Cancelling the paid plan means switching to Starter. Exact Starter-button labels are not published.

1. **Open Usage and billing** Sign in to the Koyeb control panel and open the organization's Usage and billing page.
2. **Delete resources that exceed Starter limits** The pricing FAQ says you must delete extra resources before leaving Pro or Scale.
3. **Switch to the Starter plan** Change the organization from Pro or Scale to Starter. The docs do not publish the exact downgrade button label; follow the prompts on that page. You must wait 5 minutes between plan changes.
4. **Pause or delete leftover paid Services** Starter still bills usage beyond the free Instance. Paused Services are not charged.

> **Warning:** The pricing FAQ credits unused plan time. The Master Services Agreement says paid fees are not refundable. Running compute still bills on Starter.

## Cancel a team plan

1. **Change the organization's plan** Plans and invoices belong to the organization. Use that organization's Usage and billing or Plans settings.
2. **Deactivate or delete the organization if needed** Settings, Danger Zone: Deactivate removes Apps, Services, Secrets, Domains, GitHub app and API credentials after members confirm by email. Delete is allowed only after deactivation and with no unpaid invoices.

## Refunds, pausing, downgrades and your data

- **Refunds:** Koyeb's pricing FAQ says that if you cancel a paid plan before month-end you are credited the remaining balance, and the pricing page says the subscription ends immediately with a prorated credit. The Master Services Agreement says sums paid are not refundable.
- **Pausing:** No pause is documented for the Pro or Scale plan fee. Individual Services can be paused, and Koyeb says you are not charged for paused Services.
- **Downgrading:** Switching to Starter removes the Pro or Scale fee. Starter has no baseline cost and keeps the free Instance. Mid-month switches are prorated, and unused paid-plan time is credited according to the pricing FAQ.
- **Account data:** Deactivating an organization deletes its Apps, Services, Secrets, Domains, GitHub app and API credentials, and can be reversed. Deleting an organization removes billing information. Deleting a user account permanently deletes the account and sole-member organizations, and is blocked if those organizations have unpaid invoices or running resources. The MSA keeps Content for 7 days after termination for export, then deletes it except where law requires retention.

## At a glance

- Cancellation fee: None documented
- Refund window: FAQ: unused days credited; MSA: no refunds
- Effective: When you switch to Starter
- Free plan after: Yes, Starter

## FAQ

**How do I cancel Koyeb Pro or Scale?**

Open Usage and billing and switch the organization to Starter after deleting any resources that exceed Starter limits.

**Do I get a refund?**

The pricing FAQ says unused paid-plan time is credited if you cancel before month-end. The Master Services Agreement says fees are not refundable.

**Will I still be billed on Starter?**

You will not pay the Pro or Scale fee. Usage beyond the free Instance and free Postgres allowances is still billed.

**Does pausing a Service cancel the plan?**

No. Pausing stops compute charges for that Service. The plan fee continues until you switch to Starter.

**How do I delete my account?**

In account settings, General tab, Danger zone, choose Delete account. Unpaid invoices or running resources on a sole-member organization block deletion.

## Official sources

- [Pricing Frequently Asked Questions](https://www.koyeb.com/docs/faqs/pricing) (checked 2026-08-17)
- [Koyeb pricing](https://www.koyeb.com/pricing) (checked 2026-08-17)
- [Organizations](https://www.koyeb.com/docs/reference/organizations) (checked 2026-08-17)
- [Accounts](https://www.koyeb.com/docs/reference/accounts) (checked 2026-08-17)
- [Master Services Agreement](https://www.koyeb.com/docs/legal/msa) (checked 2026-08-17)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/koyeb.json