{ "slug": "koyeb", "name": "Koyeb", "domain": "koyeb.com", "category": "hosting-deployment", "categoryName": "Hosting & deployment", "description": "Serverless cloud for deploying apps, APIs, GPUs and Postgres, with a monthly Pro or Scale plan fee plus per-second compute.", "directAnswer": "Cancel Koyeb from the Usage and billing page in the control panel by switching a Pro or Scale organization to the Starter plan. It takes about two minutes after extra resources are removed. The pricing FAQ says unused plan time is credited; remaining compute still bills until you delete it.", "price": "$29 / month", "priceMonthlyUsd": 29, "planName": "Pro", "subscriptionPlans": [ { "id": "pro", "name": "Pro", "billingOptions": [ { "cycle": "month", "priceUsd": 29 } ], "priceNote": "$29 per month plus compute; $10 of compute included", "sourceUrl": "https://www.koyeb.com/pricing" }, { "id": "scale", "name": "Scale", "billingOptions": [ { "cycle": "month", "priceUsd": 299 } ], "priceNote": "$299 per month plus compute; $100 of compute included", "sourceUrl": "https://www.koyeb.com/pricing" }, { "id": "enterprise", "name": "Enterprise", "billingOptions": [], "priceNote": "Custom. The pricing page starts Enterprise at $1000 per month plus compute; organization docs also mention a $700 committed cost.", "sourceUrl": "https://www.koyeb.com/pricing" } ], "difficulty": "Medium", "difficultyScore": 5, "billingMethods": [ "web" ], "accountTypes": [ "personal", "team", "enterprise" ], "cancellationUrl": "https://app.koyeb.com/settings/billing", "cancellationTime": "~2 minutes", "cancellationTimeSeconds": 120, "steps": { "web": [ { "title": "Open Usage and billing", "body": "Sign in to the Koyeb control panel and open the organization's Usage and billing page." }, { "title": "Delete resources that exceed Starter limits", "body": "The pricing FAQ says you must delete extra resources before leaving Pro or Scale." }, { "title": "Switch to the Starter plan", "body": "Change the organization from Pro or Scale to Starter. The docs do not publish the exact downgrade button label; follow the prompts on that page. You must wait 5 minutes between plan changes." }, { "title": "Pause or delete leftover paid Services", "body": "Starter still bills usage beyond the free Instance. Paused Services are not charged." } ], "ios": [], "android": [], "team": [ { "title": "Change the organization's plan", "body": "Plans and invoices belong to the organization. Use that organization's Usage and billing or Plans settings." }, { "title": "Deactivate or delete the organization if needed", "body": "Settings, Danger Zone: Deactivate removes Apps, Services, Secrets, Domains, GitHub app and API credentials after members confirm by email. Delete is allowed only after deactivation and with no unpaid invoices." } ] }, "platformNotes": { "web": { "note": "Cancelling the paid plan means switching to Starter. Exact Starter-button labels are not published.", "warning": "The pricing FAQ credits unused plan time. The Master Services Agreement says paid fees are not refundable. Running compute still bills on Starter." } }, "refundInfo": "Koyeb's pricing FAQ says that if you cancel a paid plan before month-end you are credited the remaining balance, and the pricing page says the subscription ends immediately with a prorated credit. The Master Services Agreement says sums paid are not refundable.", "pauseInfo": "No pause is documented for the Pro or Scale plan fee. Individual Services can be paused, and Koyeb says you are not charged for paused Services.", "downgradeInfo": "Switching to Starter removes the Pro or Scale fee. Starter has no baseline cost and keeps the free Instance. Mid-month switches are prorated, and unused paid-plan time is credited according to the pricing FAQ.", "dataRetentionInfo": "Deactivating an organization deletes its Apps, Services, Secrets, Domains, GitHub app and API credentials, and can be reversed. Deleting an organization removes billing information. Deleting a user account permanently deletes the account and sole-member organizations, and is blocked if those organizations have unpaid invoices or running resources. The MSA keeps Content for 7 days after termination for export, then deletes it except where law requires retention.", "factRows": [ { "k": "Cancellation fee", "v": "None documented" }, { "k": "Refund window", "v": "FAQ: unused days credited; MSA: no refunds" }, { "k": "Effective", "v": "When you switch to Starter" }, { "k": "Free plan after", "v": "Yes, Starter" } ], "faq": [ { "question": "How do I cancel Koyeb Pro or Scale?", "answer": "Open Usage and billing and switch the organization to Starter after deleting any resources that exceed Starter limits." }, { "question": "Do I get a refund?", "answer": "The pricing FAQ says unused paid-plan time is credited if you cancel before month-end. The Master Services Agreement says fees are not refundable." }, { "question": "Will I still be billed on Starter?", "answer": "You will not pay the Pro or Scale fee. Usage beyond the free Instance and free Postgres allowances is still billed." }, { "question": "Does pausing a Service cancel the plan?", "answer": "No. Pausing stops compute charges for that Service. The plan fee continues until you switch to Starter." }, { "question": "How do I delete my account?", "answer": "In account settings, General tab, Danger zone, choose Delete account. Unpaid invoices or running resources on a sole-member organization block deletion." } ], "officialSources": [ { "title": "Pricing Frequently Asked Questions", "url": "https://www.koyeb.com/docs/faqs/pricing", "lastCheckedAt": "2026-08-17" }, { "title": "Koyeb pricing", "url": "https://www.koyeb.com/pricing", "lastCheckedAt": "2026-08-17" }, { "title": "Organizations", "url": "https://www.koyeb.com/docs/reference/organizations", "lastCheckedAt": "2026-08-17" }, { "title": "Accounts", "url": "https://www.koyeb.com/docs/reference/accounts", "lastCheckedAt": "2026-08-17" }, { "title": "Master Services Agreement", "url": "https://www.koyeb.com/docs/legal/msa", "lastCheckedAt": "2026-08-17" } ], "verified": true, "manuallyVerifiedAt": "2026-08-17", "nextReviewAt": "2026-10-16", "urls": { "guide": "https://canicancelit.com/cancel/koyeb", "json": "https://canicancelit.com/cancel/koyeb.json", "markdown": "https://canicancelit.com/cancel/koyeb.md" } }