# How to cancel Koala AI

Cancel Koala AI from the Account page: scroll to Customer Portal and click Cancel Plan. It takes about a minute and cancellation takes effect at the end of the current paid term. A refund is available within 15 days only if you have used fewer than 15,000 words and 100 messages.

AI content and SEO platform that includes KoalaWriter, KoalaChat, image generation, internal linking and publishing integrations.

- Category: SEO & marketing
- Entry plan: Essentials at $9 / month
- Billed via: web
- Difficulty: Easy (1.8 / 10 on the Cancellation Difficulty Index), takes about 1 minute
- Direct cancellation page: https://support.koala.sh/en/article/cancel-subscription-p0340x/
- Manually verified on 12 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/koala-ai

## Cancel in a web browser

> The subscription is managed on the Koala AI Account page through a Stripe-hosted customer portal.

1. **Open the Account page** Sign in to Koala AI and go to the Account page.
2. **Find Customer Portal** Scroll down to the Customer Portal section.
3. **Click Cancel Plan** Select the Cancel Plan button. Koala AI's terms state that cancellation takes effect at the end of the current paid term.

> **Warning:** Buying a different plan automatically cancels the old subscription, resets the subscription date and rolls over leftover credits.

## Refunds, pausing, downgrades and your data

- **Refunds:** Koala AI offers a refund when you contact it within 15 days and have used fewer than 15,000 words and fewer than 100 messages. Qualified EU consumers waive the usual withdrawal right when immediate digital delivery starts, but may still request a refund under Koala AI's refund policy.
- **Pausing:** No pause or subscription-hold option is documented on Koala AI's pricing page, cancellation help page or terms.
- **Downgrading:** You can change plans by buying a different plan on the pricing page. Koala AI says this resets the subscription date, automatically cancels the old subscription and rolls over leftover credits. No automatic downgrade to an ongoing free plan after cancellation is documented.
- **Account data:** Cancelling the subscription and terminating the account are separate. An account-termination request deactivates or deletes information from active databases, although Koala AI may retain some information for fraud prevention, troubleshooting, investigations, enforcing its terms or legal requirements. Its privacy policy says personal information is not kept longer than 36 months past account termination unless another retention basis applies.

## At a glance

- Cancellation fee: No separate fee documented
- Refund window: 15 days with usage limits
- Effective: End of current paid term
- Free plan after: Not documented

## FAQ

**Where do I cancel Koala AI?**

Open the Account page, scroll to Customer Portal and click Cancel Plan.

**When does Koala AI cancellation take effect?**

At the end of the current paid term.

**Can I get a refund from Koala AI?**

Yes, if you contact Koala AI within 15 days and have used fewer than 15,000 words and fewer than 100 messages.

**Can I downgrade Koala AI instead?**

You can buy a different plan on the pricing page. Koala AI automatically cancels the old subscription, resets the subscription date and rolls over leftover credits.

**Does Koala AI offer monthly and annual billing?**

Yes. All nine public paid plans offer monthly and annual billing, and annual credits are supplied up front.

**Does cancelling Koala AI delete my account?**

No automatic account deletion is documented. Koala AI's policies describe account termination as a separate request.

## Official sources

- [Koala AI pricing](https://koala.sh/pricing) (checked 2026-08-12)
- [Cancel Subscription - Koala AI](https://support.koala.sh/en/article/cancel-subscription-p0340x/) (checked 2026-08-12)
- [Terms of Service - Koala AI](https://koala.sh/pages/terms-of-service) (checked 2026-08-12)
- [Privacy Policy - Koala AI](https://koala.sh/pages/privacy-policy) (checked 2026-08-12)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/koala-ai.json