{
  "slug": "klaviyo",
  "name": "Klaviyo",
  "domain": "klaviyo.com",
  "category": "seo-marketing",
  "categoryName": "SEO & marketing",
  "description": "Customer relationship marketing platform for email, SMS, reviews, analytics and service tools.",
  "directAnswer": "Cancel Klaviyo as an Owner or Admin from Billing > Cancel Plan. Select the plans, choose a reason and when they should end, enter the account name and confirm. It takes about 5 minutes. Immediate cancellation receives no refund for unused time; scheduled cancellation keeps campaigns active through cycle end.",
  "price": "$20 / month",
  "priceMonthlyUsd": 20,
  "planName": "Email",
  "subscriptionPlans": [
    {
      "id": "email",
      "name": "Email",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 20
        }
      ],
      "priceNote": "Up to 500 active profiles; $30 monthly for 1,000 active profiles",
      "sourceUrl": "https://www.klaviyo.com/pricing"
    },
    {
      "id": "marketing-analytics",
      "name": "Marketing Analytics",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 100
        }
      ],
      "priceNote": "Starting price for 1,001 active profiles",
      "sourceUrl": "https://www.klaviyo.com/pricing"
    },
    {
      "id": "customer-hub",
      "name": "Customer Hub",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 20
        }
      ],
      "priceNote": "Starting price for up to 10,000 active profiles",
      "sourceUrl": "https://help.klaviyo.com/hc/en-us/articles/115000976672"
    },
    {
      "id": "helpdesk",
      "name": "Helpdesk",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 10
        }
      ],
      "priceNote": "Starting price for up to 50 shopper-initiated tickets",
      "sourceUrl": "https://help.klaviyo.com/hc/en-us/articles/115000976672"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 2.6,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://help.klaviyo.com/hc/en-us/articles/1260805595309",
  "cancellationTime": "~5 minutes",
  "cancellationTimeSeconds": 300,
  "steps": {
    "web": [
      {
        "title": "Open Billing",
        "body": "Sign in as an Owner or Admin and navigate to Billing."
      },
      {
        "title": "Click Cancel Plan",
        "body": "Select one plan or Cancel all plans, then click Continue."
      },
      {
        "title": "Choose a reason and timing",
        "body": "Select a reason and choose billing-cycle end or immediate cancellation."
      },
      {
        "title": "Confirm the account name",
        "body": "Enter the account name, click Cancel Plan and exit after confirmation."
      }
    ],
    "ios": [],
    "android": [],
    "team": []
  },
  "platformNotes": {
    "team": {
      "note": "Owners and Admins can cancel; only Owners can close and delete the account.",
      "warning": "Manually billed or longer contract accounts must contact Support instead."
    }
  },
  "refundInfo": "Klaviyo does not refund the remaining cycle, including after immediate cancellation. Messaging credits are non-refundable and expire at cycle end.",
  "pauseInfo": "No pause option is documented in Klaviyo's official cancellation and billing guides.",
  "downgradeInfo": "Cancel paid plans, then reactivate on Free from Billing preferences. Contract and manually billed customers must contact Support.",
  "dataRetentionInfo": "Cancellation keeps data while turning features off. Free reactivation restores limited access. Separate account closure immediately removes access and deletes all account data.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None"
    },
    {
      "k": "Refund window",
      "v": "None"
    },
    {
      "k": "Effective",
      "v": "Immediate or cycle end"
    },
    {
      "k": "Free plan after",
      "v": "Yes, by reactivation"
    }
  ],
  "faq": [
    {
      "question": "Who can cancel Klaviyo?",
      "answer": "Owners and Admins can cancel; only Owners can delete an account."
    },
    {
      "question": "Can cancellation be immediate?",
      "answer": "Yes, or scheduled for billing-cycle end."
    },
    {
      "question": "Are refunds available?",
      "answer": "No refund is issued for the unused cycle remainder."
    },
    {
      "question": "Can I move to Free?",
      "answer": "Yes. Cancel paid plans and reactivate on Free from Billing preferences."
    },
    {
      "question": "What does closing the account do?",
      "answer": "It deletes all data and removes access immediately."
    }
  ],
  "officialSources": [
    {
      "title": "Klaviyo pricing",
      "url": "https://www.klaviyo.com/pricing",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Cancel, downgrade or close a Klaviyo account",
      "url": "https://help.klaviyo.com/hc/en-us/articles/1260805595309",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "How Klaviyo billing works",
      "url": "https://help.klaviyo.com/hc/en-us/articles/115000976672",
      "lastCheckedAt": "2026-08-13"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-13",
  "nextReviewAt": "2026-10-12",
  "urls": {
    "guide": "https://canicancelit.com/cancel/klaviyo",
    "json": "https://canicancelit.com/cancel/klaviyo.json",
    "markdown": "https://canicancelit.com/cancel/klaviyo.md"
  }
}