# How to cancel Keeper

Keeper does not publish a personal stop-renewal switch, but its terms confirm that a verified account-deletion request cancels an active subscription and ends access. Business customers must give written notice at least 30 days before renewal. Fees are generally nonrefundable.

Encrypted password manager with personal, family, team and enterprise subscriptions.

- Category: Security & protection
- Entry plan: Personal at $39.99 / year
- Billed via: web, invoice
- Difficulty: Hard (9.0 / 10 on the Cancellation Difficulty Index), takes about 5 minutes
- Direct cancellation page: https://www.keepersecurity.com/support.html
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/keeper

## Cancel in a web browser

> The documented personal route is full account deletion.

1. **Export important vault data** Export anything needed before continuing because Keeper's documented personal route deletes the account and ends access.
2. **Email the deletion request** From the account email address, send a deletion request to deleteme@keepersecurity.com.
3. **Complete identity verification** Follow Keeper's verification instructions. The terms say deleting the account cancels an active subscription and ends access.

> **Warning:** Deleting the account ends access, so export needed vault data first.

## Cancel a team plan

> Business orders require at least 30 days' written notice before renewal.

1. **Check the renewal date** Keeper's SaaS terms require written notice at least 30 days before the applicable renewal date.
2. **Send written non-renewal notice** Use Keeper support or the contact in the order, and identify the organization and active order.
3. **Keep the confirmation** Retain Keeper's written confirmation. Business termination or non-renewal becomes effective when the active orders expire.

## Refunds, pausing, downgrades and your data

- **Refunds:** Keeper's SaaS terms say annual subscription fees are billed in advance and are nonrefundable, except where the terms expressly provide otherwise.
- **Pausing:** No subscription pause option is documented in Keeper's official pricing, support or terms pages.
- **Downgrading:** An expired paid personal subscription converts to Free User status with one mobile device and up to 10 records.
- **Account data:** Account deletion cancels the active subscription and ends access. Keeper may delete file-containing paid records 90 days after an unrenewed paid subscription and may delete an inactive free account after 12 months.

## At a glance

- Personal route: Account deletion
- Business notice: 30 days
- Refunds: Generally none
- Effective: Deletion or order expiry

## FAQ

**Can I turn off Keeper renewal without deleting my personal account?**

Keeper does not publish a current personal self-service switch in the official pages checked. Its documented personal route is verified account deletion, which also cancels the active subscription and ends access.

**How much notice does a Keeper business customer need?**

Keeper's SaaS terms require written notice at least 30 days before the applicable renewal date.

**Does Keeper offer refunds?**

Keeper's SaaS terms generally treat annual subscription fees as nonrefundable.

**What happens after a paid personal plan expires?**

Keeper says it converts to Free User status with one mobile device and up to 10 records.

**Does Keeper offer a pause?**

No subscription pause option is documented in the official pages checked.

## Official sources

- [Keeper vs 1Password pricing comparison](https://www.keepersecurity.com/blog/2025/07/22/keeper-vs-1password-comparing-password-managers/) (checked 2026-08-13)
- [Choosing the Right Keeper Plan for Your Business](https://www.keepersecurity.com/blog/2023/04/06/choosing-the-right-keeper-plan-for-your-business/) (checked 2026-08-13)
- [Keeper Security Terms and Conditions](https://www.keepersecurity.com/en_GB/legal/terms-of-use/) (checked 2026-08-13)
- [Keeper Support](https://www.keepersecurity.com/support.html) (checked 2026-08-13)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/keeper.json