# How to cancel Keap

Request Keap cancellation from your user image, Settings, My account, then Cancel my subscription, and complete the follow-up call. Start at least 10 days before the next invoice. Keap documents a $299 early termination fee for annual contracts and no general refund.

CRM, sales and marketing automation platform for small businesses.

- Category: SEO & marketing
- Entry plan: Keap at From $299 / month
- Billed via: web, invoice
- Difficulty: Hard (9.5 / 10 on the Cancellation Difficulty Index), takes Up to 1 business day
- Direct cancellation page: https://keap.com/contact
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/keap

## Cancel in a web browser

1. **Open My account** Click your user image in the lower-left corner, choose Settings, then My account.
2. **Request cancellation** Click Cancel my subscription or Speak to someone about canceling.
3. **Complete the cancellation form** Submit the in-app cancellation form at least 10 days before the next invoice date.
4. **Take the confirmation call** A Customer Success Manager calls within one business day to confirm the cancellation.

## Cancel a team plan

1. **Annual contracts** An early cancellation of a one-year contract carries a $299 early termination fee; agreed outstanding balances remain due.

## Refunds, pausing, downgrades and your data

- **Refunds:** Keap does not document a general cancellation refund. Outstanding agreed balances remain due, and annual contracts cancelled before the term ends carry a $299 early termination fee.
- **Pausing:** Keap explicitly states that it does not place subscription accounts on hold.
- **Downgrading:** Support may lower the edition or disable extra services to reduce the bill, unless an annual or other service commitment prevents the change.
- **Account data:** Keap's DPA says that after services end, Keap deletes or returns client personal data at the client's choice, except where applicable law permits retention.

## At a glance

- Cancellation fee: $299 for early annual termination
- Refund window: No general refund
- Effective: Depends on 10-day notice
- Free plan after: No

## FAQ

**Can Keap be cancelled in the app?**

You start in My account and submit the form, but a Customer Success Manager must call to confirm.

**How much notice does Keap require?**

At least 10 days before the next invoice date.

**Does Keap charge an early termination fee?**

Yes, $299 when an annual contract is cancelled before the one-year term ends.

**Can I pause Keap?**

No. Keap says it does not place subscription accounts on hold.

**Does cancelling erase outstanding Keap charges?**

No. Agreed outstanding balances remain payable.

## Official sources

- [Keap pricing](https://keap.com/pricing) (checked 2026-08-13)
- [Contact Keap support](https://keap.com/contact) (checked 2026-08-13)
- [Billing policy FAQs](https://keap.com/legal/billing-policies/faq) (checked 2026-08-13)
- [Keap data processing addendum](https://keap.com/legal/dpa) (checked 2026-08-13)

---

Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/keap.json