{
  "slug": "keap",
  "name": "Keap",
  "domain": "keap.com",
  "category": "seo-marketing",
  "categoryName": "SEO & marketing",
  "description": "CRM, sales and marketing automation platform for small businesses.",
  "directAnswer": "Request Keap cancellation from your user image, Settings, My account, then Cancel my subscription, and complete the follow-up call. Start at least 10 days before the next invoice. Keap documents a $299 early termination fee for annual contracts and no general refund.",
  "price": "From $299 / month",
  "priceMonthlyUsd": 299,
  "planName": "Keap",
  "subscriptionPlans": [
    {
      "id": "keap",
      "name": "Keap",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 299
        },
        {
          "cycle": "year",
          "priceUsd": 2988
        }
      ],
      "priceNote": "Starting price depends on users and contacts; required implementation services cost extra.",
      "sourceUrl": "https://keap.com/pricing"
    }
  ],
  "difficulty": "Hard",
  "difficultyScore": 9.5,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "team"
  ],
  "cancellationUrl": "https://keap.com/contact",
  "cancellationTime": "Up to 1 business day",
  "cancellationTimeSeconds": 86400,
  "steps": {
    "web": [
      {
        "title": "Open My account",
        "body": "Click your user image in the lower-left corner, choose Settings, then My account."
      },
      {
        "title": "Request cancellation",
        "body": "Click Cancel my subscription or Speak to someone about canceling."
      },
      {
        "title": "Complete the cancellation form",
        "body": "Submit the in-app cancellation form at least 10 days before the next invoice date."
      },
      {
        "title": "Take the confirmation call",
        "body": "A Customer Success Manager calls within one business day to confirm the cancellation."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Annual contracts",
        "body": "An early cancellation of a one-year contract carries a $299 early termination fee; agreed outstanding balances remain due."
      }
    ]
  },
  "platformNotes": {},
  "refundInfo": "Keap does not document a general cancellation refund. Outstanding agreed balances remain due, and annual contracts cancelled before the term ends carry a $299 early termination fee.",
  "pauseInfo": "Keap explicitly states that it does not place subscription accounts on hold.",
  "downgradeInfo": "Support may lower the edition or disable extra services to reduce the bill, unless an annual or other service commitment prevents the change.",
  "dataRetentionInfo": "Keap's DPA says that after services end, Keap deletes or returns client personal data at the client's choice, except where applicable law permits retention.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "$299 for early annual termination"
    },
    {
      "k": "Refund window",
      "v": "No general refund"
    },
    {
      "k": "Effective",
      "v": "Depends on 10-day notice"
    },
    {
      "k": "Free plan after",
      "v": "No"
    }
  ],
  "faq": [
    {
      "question": "Can Keap be cancelled in the app?",
      "answer": "You start in My account and submit the form, but a Customer Success Manager must call to confirm."
    },
    {
      "question": "How much notice does Keap require?",
      "answer": "At least 10 days before the next invoice date."
    },
    {
      "question": "Does Keap charge an early termination fee?",
      "answer": "Yes, $299 when an annual contract is cancelled before the one-year term ends."
    },
    {
      "question": "Can I pause Keap?",
      "answer": "No. Keap says it does not place subscription accounts on hold."
    },
    {
      "question": "Does cancelling erase outstanding Keap charges?",
      "answer": "No. Agreed outstanding balances remain payable."
    }
  ],
  "officialSources": [
    {
      "title": "Keap pricing",
      "url": "https://keap.com/pricing",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Contact Keap support",
      "url": "https://keap.com/contact",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Billing policy FAQs",
      "url": "https://keap.com/legal/billing-policies/faq",
      "lastCheckedAt": "2026-08-13"
    },
    {
      "title": "Keap data processing addendum",
      "url": "https://keap.com/legal/dpa",
      "lastCheckedAt": "2026-08-13"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-13",
  "nextReviewAt": "2026-10-12",
  "urls": {
    "guide": "https://canicancelit.com/cancel/keap",
    "json": "https://canicancelit.com/cancel/keap.json",
    "markdown": "https://canicancelit.com/cancel/keap.md"
  }
}