# How to cancel Jotform

Cancel a web-billed Jotform plan from Billing > Change Plan by selecting the free Starter plan. It takes about 2 minutes and paid access continues until the next billing date. App subscriptions must be cancelled through Apple or Google Play; the advertised 30-day refund applies to the initial payment.

Online form, workflow and document platform with web and mobile subscriptions.

- Category: Productivity
- Entry plan: Bronze at $39 / month
- Billed via: web, iOS App Store, Google Play
- Difficulty: Easy (1.5 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/
- Manually verified on 16 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/jotform

## Cancel in a web browser

1. **Open Billing** Sign in to Jotform and open the Billing page.
2. **Choose Change Plan** Open Change Plan for the active subscription.
3. **Select Starter** Choose the free Starter plan and confirm the downgrade. Paid access continues until the next billing date.

## Cancel on iPhone / iPad

> Cancel Apple-billed subscriptions in Apple Subscriptions.

1. **Open Apple subscriptions** Open Settings on iPhone or iPad, tap your name and select Subscriptions.
2. **Cancel Jotform** Select Jotform, tap Cancel Subscription and confirm.

## Cancel on Android

> Cancel Google-billed subscriptions in Google Play.

1. **Open Google Play subscriptions** Open Google Play, tap the profile icon and choose Payments & subscriptions, then Subscriptions.
2. **Cancel Jotform** Select Jotform, tap Cancel subscription and follow the prompts.

## Refunds, pausing, downgrades and your data

- **Refunds:** Jotform advertises a full refund when the account is cancelled within 30 days of the initial payment. Promotional prices can renew at the normal rate.
- **Pausing:** No subscription pause option is documented in Jotform's cancellation, mobile billing, pricing or terms pages.
- **Downgrading:** A web cancellation schedules a downgrade to the free Starter plan at the next billing date.
- **Account data:** Cancellation is a downgrade, not deletion. Separate account deletion makes forms, submissions, agents, workflows, apps, sign documents, tables and reports inaccessible.

## At a glance

- Cancellation fee: None
- Effective: Next billing date
- After cancellation: Starter plan
- Initial refund window: 30 days

## FAQ

**Does Jotform downgrade immediately?**

No. Paid access remains until the next billing date.

**Where do mobile subscribers cancel?**

In Apple Subscriptions or Google Play Subscriptions, matching the store used for purchase.

**Can I get a Jotform refund?**

Jotform advertises a full refund when the account is cancelled within 30 days of the initial payment.

## Official sources

- [Jotform pricing](https://www.jotform.com/pricing/) (checked 2026-08-16)
- [Cancel a subscription and downgrade to free - Jotform](https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/) (checked 2026-08-16)
- [Purchase a paid plan through the Jotform mobile app](https://www.jotform.com/help/how-to-purchase-a-paid-plan-through-the-jotform-mobile-app/) (checked 2026-08-16)
- [Delete my account - Jotform](https://www.jotform.com/help/527-how-to-delete-my-account/) (checked 2026-08-16)
- [Jotform terms](https://www.jotform.com/terms/) (checked 2026-08-16)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/jotform.json