{
  "slug": "jotform",
  "name": "Jotform",
  "domain": "jotform.com",
  "category": "productivity",
  "categoryName": "Productivity",
  "description": "Online form, workflow and document platform with web and mobile subscriptions.",
  "directAnswer": "Cancel a web-billed Jotform plan from Billing > Change Plan by selecting the free Starter plan. It takes about 2 minutes and paid access continues until the next billing date. App subscriptions must be cancelled through Apple or Google Play; the advertised 30-day refund applies to the initial payment.",
  "price": "$39 / month",
  "priceMonthlyUsd": 39,
  "planName": "Bronze",
  "subscriptionPlans": [
    {
      "id": "bronze",
      "name": "Bronze",
      "billingOptions": [
        {
          "priceUsd": 39,
          "cycle": "month"
        },
        {
          "priceUsd": 408,
          "cycle": "year"
        }
      ],
      "sourceUrl": "https://www.jotform.com/pricing/"
    },
    {
      "id": "silver",
      "name": "Silver",
      "billingOptions": [
        {
          "priceUsd": 49,
          "cycle": "month"
        },
        {
          "priceUsd": 468,
          "cycle": "year"
        }
      ],
      "sourceUrl": "https://www.jotform.com/pricing/"
    },
    {
      "id": "gold",
      "name": "Gold",
      "billingOptions": [
        {
          "priceUsd": 129,
          "cycle": "month"
        },
        {
          "priceUsd": 1188,
          "cycle": "year"
        }
      ],
      "sourceUrl": "https://www.jotform.com/pricing/"
    },
    {
      "id": "enterprise",
      "name": "Enterprise",
      "billingOptions": [],
      "priceNote": "Contact sales",
      "sourceUrl": "https://www.jotform.com/pricing/"
    }
  ],
  "difficulty": "Easy",
  "difficultyScore": 1.5,
  "billingMethods": [
    "web",
    "ios",
    "android"
  ],
  "accountTypes": [
    "personal",
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Open Billing",
        "body": "Sign in to Jotform and open the Billing page."
      },
      {
        "title": "Choose Change Plan",
        "body": "Open Change Plan for the active subscription."
      },
      {
        "title": "Select Starter",
        "body": "Choose the free Starter plan and confirm the downgrade. Paid access continues until the next billing date."
      }
    ],
    "ios": [
      {
        "title": "Open Apple subscriptions",
        "body": "Open Settings on iPhone or iPad, tap your name and select Subscriptions."
      },
      {
        "title": "Cancel Jotform",
        "body": "Select Jotform, tap Cancel Subscription and confirm."
      }
    ],
    "android": [
      {
        "title": "Open Google Play subscriptions",
        "body": "Open Google Play, tap the profile icon and choose Payments & subscriptions, then Subscriptions."
      },
      {
        "title": "Cancel Jotform",
        "body": "Select Jotform, tap Cancel subscription and follow the prompts."
      }
    ],
    "team": []
  },
  "platformNotes": {
    "ios": {
      "note": "Cancel Apple-billed subscriptions in Apple Subscriptions."
    },
    "android": {
      "note": "Cancel Google-billed subscriptions in Google Play."
    }
  },
  "refundInfo": "Jotform advertises a full refund when the account is cancelled within 30 days of the initial payment. Promotional prices can renew at the normal rate.",
  "pauseInfo": "No subscription pause option is documented in Jotform's cancellation, mobile billing, pricing or terms pages.",
  "downgradeInfo": "A web cancellation schedules a downgrade to the free Starter plan at the next billing date.",
  "dataRetentionInfo": "Cancellation is a downgrade, not deletion. Separate account deletion makes forms, submissions, agents, workflows, apps, sign documents, tables and reports inaccessible.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None"
    },
    {
      "k": "Effective",
      "v": "Next billing date"
    },
    {
      "k": "After cancellation",
      "v": "Starter plan"
    },
    {
      "k": "Initial refund window",
      "v": "30 days"
    }
  ],
  "faq": [
    {
      "question": "Does Jotform downgrade immediately?",
      "answer": "No. Paid access remains until the next billing date."
    },
    {
      "question": "Where do mobile subscribers cancel?",
      "answer": "In Apple Subscriptions or Google Play Subscriptions, matching the store used for purchase."
    },
    {
      "question": "Can I get a Jotform refund?",
      "answer": "Jotform advertises a full refund when the account is cancelled within 30 days of the initial payment."
    }
  ],
  "officialSources": [
    {
      "title": "Jotform pricing",
      "url": "https://www.jotform.com/pricing/",
      "lastCheckedAt": "2026-08-16"
    },
    {
      "title": "Cancel a subscription and downgrade to free - Jotform",
      "url": "https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/",
      "lastCheckedAt": "2026-08-16"
    },
    {
      "title": "Purchase a paid plan through the Jotform mobile app",
      "url": "https://www.jotform.com/help/how-to-purchase-a-paid-plan-through-the-jotform-mobile-app/",
      "lastCheckedAt": "2026-08-16"
    },
    {
      "title": "Delete my account - Jotform",
      "url": "https://www.jotform.com/help/527-how-to-delete-my-account/",
      "lastCheckedAt": "2026-08-16"
    },
    {
      "title": "Jotform terms",
      "url": "https://www.jotform.com/terms/",
      "lastCheckedAt": "2026-08-16"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-16",
  "nextReviewAt": "2026-10-15",
  "urls": {
    "guide": "https://canicancelit.com/cancel/jotform",
    "json": "https://canicancelit.com/cancel/jotform.json",
    "markdown": "https://canicancelit.com/cancel/jotform.md"
  }
}