{
  "slug": "jira",
  "name": "Jira",
  "domain": "atlassian.com",
  "category": "productivity",
  "categoryName": "Productivity",
  "description": "Cloud issue and project tracking for software and business teams.",
  "directAnswer": "Cancel Jira Cloud from admin.atlassian.com/billing: open Subscriptions, manage Jira, then choose more actions and Deactivate. It takes a few minutes; paid access continues through the current billing period and the site remains accessible for 15 extra days before deactivation. Refunds apply only to qualifying initial purchases within Atlassian's published windows.",
  "price": "$7.91 / user / month",
  "priceMonthlyUsd": 7.91,
  "planName": "Standard",
  "subscriptionPlans": [
    {
      "id": "standard",
      "name": "Standard",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 7.91
        }
      ],
      "priceNote": "$7.91 per user on monthly billing. Annual prices vary by user tier.",
      "sourceUrl": "https://www.atlassian.com/software/jira/jira/pricing"
    },
    {
      "id": "premium",
      "name": "Premium",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 14.54
        }
      ],
      "priceNote": "$14.54 per user on monthly billing. Annual prices vary by user tier.",
      "sourceUrl": "https://www.atlassian.com/software/jira/jira/pricing"
    },
    {
      "id": "enterprise",
      "name": "Enterprise",
      "billingOptions": [],
      "priceNote": "Custom-priced and billed annually through Atlassian sales.",
      "sourceUrl": "https://www.atlassian.com/software/jira/jira/pricing"
    }
  ],
  "difficulty": "Medium",
  "difficultyScore": 4.6,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Open Atlassian billing",
        "body": "Go to admin.atlassian.com/billing and select the relevant billing account. Billing admins, organization admins, and site administrators can deactivate the subscription."
      },
      {
        "title": "Manage the Jira subscription",
        "body": "Select Subscriptions, find Jira, and select Manage."
      },
      {
        "title": "Choose Deactivate",
        "body": "Open more actions, select Deactivate, then review and confirm. The site stays available through the paid period and for 15 additional days before deactivation."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Use the original billing flow when shown",
        "body": "At my.atlassian.com, expand the Jira subscription, select Cancel Subscription, and follow the prompts. Organization admins, site admins, and billing contacts can use this flow."
      },
      {
        "title": "Enterprise customers contact Atlassian",
        "body": "Enterprise cancellation follows a different process. Atlassian directs Enterprise customers to sales-ops-support@atlassian.com for help."
      }
    ]
  },
  "platformNotes": {},
  "refundInfo": "An initial monthly cloud purchase is refundable only within the first paid month after the trial. A new annual cloud subscription is refundable within 30 days of the first purchase. Cloud renewals and upgrades are not refundable, and the published policy does not apply to Enterprise subscriptions.",
  "pauseInfo": "No subscription pause option is documented in Atlassian's current cloud billing, plan-change, or deactivation documentation.",
  "downgradeInfo": "Instead of deactivating Jira, Standard and Premium can be changed to Free for the next billing period when the site has 10 users or fewer. Remaining days are not refunded. In the original billing experience, an annual subscription requires support to move to Free.",
  "dataRetentionInfo": "After a paid period ends, the site stays accessible for 15 days before deactivation. Atlassian lists a 60-day retention period for deactivated Free, Standard, Premium, and Enterprise app data, but unsubscribing from all Jira apps on a site deletes Jira data immediately. Atlassian account deletion is separate and leaves created issues and comments in place.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None for standard self-serve plans"
    },
    {
      "k": "Refund window",
      "v": "Initial purchase only"
    },
    {
      "k": "Effective",
      "v": "Site deactivates 15 days after paid period"
    },
    {
      "k": "Free plan after",
      "v": "Only if you change plan to Free"
    }
  ],
  "faq": [
    {
      "question": "Who can cancel Jira Cloud?",
      "answer": "Billing admins, organization admins, and site administrators can deactivate a subscription in the improved billing experience. The original flow also permits billing contacts."
    },
    {
      "question": "Does Jira stop immediately after cancellation?",
      "answer": "No. The paid period finishes first, and Atlassian keeps the site accessible for 15 additional days before deactivation."
    },
    {
      "question": "Can I switch Jira to Free instead of closing it?",
      "answer": "Yes, if the site has 10 users or fewer. The move from Standard or Premium to Free takes effect in the next billing period."
    },
    {
      "question": "Can I get a Jira refund?",
      "answer": "Only qualifying initial purchases: the first paid month for a monthly cloud subscription or the first 30 days of a new annual subscription. Renewals and upgrades are not refundable."
    },
    {
      "question": "What happens to Jira data after deactivation?",
      "answer": "Atlassian lists a 60-day retention period for deactivated paid app data, but warns that removing all Jira apps from a site deletes Jira data immediately."
    },
    {
      "question": "Does deleting my Atlassian account cancel Jira?",
      "answer": "No. Subscription cancellation is separate. Account deletion removes personal profile data after its grace period but leaves created issues and comments in the products."
    }
  ],
  "officialSources": [
    {
      "title": "Jira pricing",
      "url": "https://www.atlassian.com/software/jira/jira/pricing",
      "lastCheckedAt": "2026-08-11"
    },
    {
      "title": "Deactivate a subscription",
      "url": "https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/",
      "lastCheckedAt": "2026-08-11"
    },
    {
      "title": "Manage your subscription for Standard and Premium plans",
      "url": "https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/",
      "lastCheckedAt": "2026-08-11"
    },
    {
      "title": "Request a refund",
      "url": "https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/",
      "lastCheckedAt": "2026-08-11"
    },
    {
      "title": "Track storage and move data across apps",
      "url": "https://support.atlassian.com/organization-administration/docs/track-storage-and-move-data-across-products/",
      "lastCheckedAt": "2026-08-11"
    },
    {
      "title": "Delete your Atlassian account",
      "url": "https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/",
      "lastCheckedAt": "2026-08-11"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-11",
  "nextReviewAt": "2026-10-10",
  "urls": {
    "guide": "https://canicancelit.com/cancel/jira",
    "json": "https://canicancelit.com/cancel/jira.json",
    "markdown": "https://canicancelit.com/cancel/jira.md"
  }
}