# How to cancel Intercom

Cancel Intercom from Settings > Subscription > Billing > Payment details, then click Cancel subscription. It takes about 2 minutes, and access continues until the current billing period ends. Annual subscriptions do not receive a prorated refund when cancelled early.

Customer service platform with a shared inbox, live chat, ticketing, help center, automation and Fin AI Agent.

- Category: Productivity
- Entry plan: Essential at $19 / seat / month billed yearly
- Billed via: web, invoice
- Difficulty: Easy (2.0 / 10 on the Cancellation Difficulty Index), takes about 2 minutes
- Direct cancellation page: https://www.intercom.com/help/en/articles/9088378-how-to-cancel-your-subscription
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/intercom

## Cancel in a web browser

> The self-serve route covers monthly and annual subscriptions that are not on contract.

1. **Open Settings, Subscription, then Billing** Sign in to the Intercom workspace and navigate to Settings > Subscription > Billing.
2. **Open Payment details** Select Payment details at the top of the Billing area.
3. **Click Cancel subscription** Scroll to the bottom and cancel. Intercom access continues until the end of the current billing period, then the workspace stops renewing.

> **Warning:** Cancelling stops renewal but does not delete workspace data. It becomes inaccessible after the subscription ends.

## Cancel a team plan

> Contract terms use the Account Manager route and require at least 30 days' written notice before renewal.

1. **Contract customers: contact the Account Manager** A contracted subscription cannot use the self-serve route. Give written notice through the Account Manager at least 30 days before renewal or the contract renews for another 12 months.

## Refunds, pausing, downgrades and your data

- **Refunds:** Annual subscriptions are paid upfront and do not receive a prorated refund when cancelled early. Intercom documents credits rather than direct refunds for eligible plan downgrades, and does not publish a general monthly-plan refund window.
- **Pausing:** Self-serve subscriptions cannot be paused. Contract customers can ask their Account Manager whether a pause is available under their agreement.
- **Downgrading:** Monthly and annual self-serve customers can change plan from Settings > Subscription > Billing > Subscription. Annual downgrades take effect at renewal; an eligible downgrade credit is applied to a later invoice instead of paid as a direct refund.
- **Account data:** Cancellation preserves workspace data but makes it inaccessible after the subscription ends until the workspace resubscribes. Workspace deletion is separate, permanent and completes within 14 days; an active annual contract blocks self-serve deletion.

## At a glance

- Cancellation fee: None documented
- Refund window: No prorated annual refund
- Effective: End of billing period
- Free plan after: No

## FAQ

**When does Intercom cancellation take effect?**

At the end of the current monthly or annual billing period. The subscription does not renew after that date.

**Does Intercom refund an annual plan after cancellation?**

No. Annual subscriptions are paid upfront and do not receive a prorated refund when cancelled early.

**Can I pause Intercom?**

Not on a self-serve subscription. Contract customers can ask their Account Manager about a pause.

**What happens to my data after cancellation?**

Intercom preserves it, but the data is inaccessible after the subscription ends until you start a new subscription.

**How do contract customers cancel Intercom?**

Contact the Account Manager and give written notice at least 30 days before renewal. Missing that window renews the contract for another 12 months.

**Does cancelling Intercom delete the workspace?**

No. Workspace deletion is a separate permanent action in Settings > Workspace > General and completes within 14 days.

## Official sources

- [Intercom pricing calculator](https://www.intercom.com/pricing/calculator) (checked 2026-08-13)
- [Pricing FAQs - Intercom Help](https://www.intercom.com/help/en/articles/8344190-pricing-faqs) (checked 2026-08-13)
- [How to cancel your subscription - Intercom Help](https://www.intercom.com/help/en/articles/9088378-how-to-cancel-your-subscription) (checked 2026-08-13)
- [How to manage your subscription - Intercom Help](https://www.intercom.com/help/en/articles/8344189-how-to-manage-your-subscription) (checked 2026-08-13)
- [How to delete your workspace data - Intercom Help](https://www.intercom.com/help/en/articles/3687072-how-to-delete-your-workspace-data) (checked 2026-08-13)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/intercom.json